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Reviews of Super 8 by Wyndham Hagerstown I-70

2 out of 5
Super 8 by Wyndham Hagerstown I-70
1220 Dual Hwy, I-70 Exit 32B or I-81 6A, Hagerstown, MD

Reviews

6.0
Rating 10 - Excellent. 81 out of 622 reviews" "
Rating 8 - Good. 150 out of 622 reviews" "
Rating 6 - Okay. 167 out of 622 reviews" "
Rating 4 - Poor. 98 out of 622 reviews" "
Rating 2 - Terrible. 126 out of 622 reviews" "

6.4/10

Cleanliness

6.6/10

Staff & service

4.4/10

Amenities

5.8/10

Property conditions & facilities

5.2/10

Eco-friendliness

Reviews

2/10 Terrible

Mark

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The condition of the hotel was bad. It looked like a dive hotel that the owner invests very little. There is no elevator in the facility. Be prepared. It looks decent from the outside but everything but inside.
Stayed 1 night in Mar 2024
Response from Manager on Mar 27, 2024
Hello Mark, Thank you for sharing your thoughts on your recent stay with us. We appreciate your feedback and will pass your comments along to our team for further review. Our property aims to provide guests with a comfortable experience, and we regret any inconvenience you may have experienced. Our facility does not have an elevator due to its historical nature, and we apologize for any inconvenience this may have caused.

2/10 Terrible

michal

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Initially, we liked the condition of the room. It was clean odor free. Service was limited. No bed making, replenishment toiletries or floor cleaning. Continental breakfast was non exsistant. No tea, breakfast pastries or waffles. Would not recommend this super 8 to my friends and neighbors. It definately should lose its 2 star rating.
Stayed 2 nights in Mar 2024
Response from Manager on Mar 22, 2024
Hello michal,We appreciate your feedback on your recent stay with us. Your comments will be shared with the appropriate teams for review and improvement. If you have any further concerns, feel free to reach out to our management team directly. Thank you for bringing these points to our attention.

2/10 Terrible

Keith

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on Mar 2, 2024
Hello Keith,We are sorry to hear that your recent stay did not meet your expectations. Please don't hesitate to contact us directly to discuss any concerns you may have had. We value your feedback and would like the opportunity to address any issues to improve our service.

2/10 Terrible

Gennaro, Kanata

Disliked: Cleanliness, property conditions & facilities
The exterior looks run down. Unappealing. Windows are dirty as you enter. Leaves an unpleasant feeling that one is entering an unsafe unkempt hotel. One thinks that Bed bugs could live here The lobby looks very tired as do the hallways. Not a welcoming place. Some updating in the room. The skirt of the bed looked dirty with bits of stuff under the mattress. We decided to forfeit our online reservation and secured lodging at another hotel. We usually read some reviews before booking. Unfortunately, we neglected to do so and suffered disappointed emotionally and financially after traveling all day.
Stayed 1 night in Feb 2024
Response from Manager on Feb 28, 2024
Hello Gennaro, We are sorry to hear that we did not meet your expectations during your stay. Feedback like yours is valuable and will be shared with our team for future improvements. We encourage guests to reach out to our management team directly for further assistance. Thank you for sharing your comments with us.

4/10 Poor

Gerhard, Hamilton

Traveled with family
Disliked: Amenities, property conditions & facilities
Room had an unpleasant odor. Blankets, etc. less than satisfactory
Stayed 1 night in Feb 2024
Response from Manager on Feb 9, 2024
Hello Gerhard, Thank you for sharing your feedback regarding the odor in your room. We apologize for any discomfort caused and will address this with our housekeeping team to ensure a more pleasant experience for future guests. Your comments regarding the bedding have been duly noted and will be shared with the relevant department for improvement. We appreciate your valuable input and hope to have the opportunity to welcome you back for a better stay.

2/10 Terrible

Kenneth

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on Jan 31, 2024
Hello Kenneth, We apologize if your experience did not meet your expectations. We encourage you to please reach out to us directly so that we can address any concerns you may have had during your stay. Our team is committed to providing exceptional service and we appreciate your feedback.

2/10 Terrible

Rico

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is terrible !!
Stayed 1 night in Jan 2024
Response from Manager on Jan 18, 2024
Hello Rico, We're sorry to hear that you had a negative experience during your stay. We strive to provide excellent service to all our guests and would appreciate any specific feedback you can provide to help us understand and improve any areas of concern. Please feel free to contact our management team directly.

10/10 Excellent

Malcolm

Stayed 5 nights in Nov 2023
Response from Manager on Dec 17, 2023
Hello Malcolm,We're thrilled to hear that you had a fantastic stay with us! Our team works hard to provide exceptional service, and we're grateful for your kind words. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to let us know. We hope to welcome you back again soon!

2/10 Terrible

Jae

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
It stunk like smoke EVERYWHERE! Water pressure in the shower was worse than a sink faucet. This must be second or third review I have ever written. I am NEVER staying at Super 8, EVER AGAIN.
Stayed 1 night in Nov 2023
Response from Manager on Nov 21, 2023
Hello Jae, We apologize for any inconvenience you may have experienced during your stay. We strive to create a comfortable environment for all of our guests. We appreciate your feedback and will take your comments into consideration to improve our services.

4/10 Poor

Verified traveler

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Run down and half baked
As we walked into the lobby, the front desk worker quickly removed a blunt from his mouth. The entire hotel smelled of marijuana and cigarettes. The room itself was not clean and the blankets had cigarette holes burned into them. There was white powdery residue on the desk in the room and writing carved into the wood of the desk. Staff was hard to communicate with and not friendly. Breakfast, which was supposedly included in the booking, was cleaned up and closed an hour before the posted closing time.
Stayed 1 night in Oct 2023
Response from Manager on Nov 3, 2023
Dear Guest, Thank you for taking the time to provide your feedback regarding your recent stay. We apologize for any inconveniences you experienced during your stay. We strive to ensure a clean and comfortable environment for all of our guests. We appreciate your concerns and will address them with our team to prevent future occurrences. We apologize for any issues you had with our staff and will use your feedback to improve our communication and friendliness. As for breakfast, we apologize for the confusion and will reinforce our procedures to ensure it is available until the posted closing time. Thank you again for bringing these matters to our attention.

10/10 Excellent

MARY

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was clean the water was hot I had a great stay 3 nights 4 days
Stayed 3 nights in Oct 2023
Response from Manager on Oct 19, 2023
Hello MARY,Thank you for your positive feedback! We're glad to hear that you enjoyed your stay with us and found our hotel clean with hot water. We hope to welcome you back soon for another great experience!

2/10 Terrible

Shiba P

Stayed 1 night in Oct 2023
Response from Manager on Nov 5, 2023
Hello Shiba P,Thank you for sharing your feedback with us. We apologize for any inconvenience you may have experienced during your stay. We appreciate your comments, as they help us to improve our services.

4/10 Poor

Shawn

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would not go back there
I didn’t feel room was all that clean dust etc windows was so dirty could not see out them
Stayed 1 night in Oct 2023
Response from Manager on Oct 14, 2023
Hello Shawn ,It's our ambition to give you a five-star experience, and it's disheartening to discover that this is not the impression we left you with. We understand the frustration and we want to make sure that our guests are always comfortable. We appreciate that you've informed us of a need to address housekeeping policies and procedures. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

4/10 Poor

Glen

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I am a simple man with simple needs but this property did not measure up even to those undemanding standards. Very worn, very dated, grounds neglected, primitive amenities. The staff was very courteous and I feel bad that they are all in on a busted flush. As far as I could tell, they only had two guests the night I was there, me and one other person.
Stayed 1 night in Oct 2023
Response from Manager on Oct 5, 2023
Hello Glen ,Hello Glen, We appreciate the time you have taken to give your feedback on your recent experience, especially with regards to our staff as well as our property. We hope to see you again in the future. Thank you for your valuable business.

6/10 Okay

Kimberly Ann

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Dirtiest hotel ever. Thank God for Mr James who got us clean towels, came and cleaned tables, and was way nicer than the folks at the desk.
Stayed 4 nights in Sep 2023
Response from Manager on Oct 5, 2023
Hello Kimberly Ann ,Hello Kimberly Ann, We can't thank you enough for sharing your feedback so that we can continue to improve upon our service and hospitality. We appreciate the comments regarding our towels. We hope to see you again and that you will be truly impressed with our continued improvements.

6/10 Okay

Scott

Liked: Property conditions & facilities
Exterior
Stayed 1 night in Sep 2023
Response from Manager on Sep 20, 2023
Hello Scott ,Thank you for taking the time to share your feedback as we are continuously working to improve our services and accommodations. We are sorry for the unpleasant condition that you found your room in and will address this with our housekeeping team. We appreciate your insights and suggestions and hope to provide you with a better experience in the future.

2/10 Terrible

Jason, HAGERSTOWN

Traveled with group, Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a guest from another room knock on my door asking for an extra towel because the hotel wouldn't give them a clean one. I lost my deposit for giving them a towel. They have bed bugs too.
Stayed 2 nights in Sep 2023
Response from Manager on Sep 7, 2023
Hello Jason, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

2/10 Terrible

Steven

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was in very poor condition. Building in need of major repair. Musty, mildew smell in halls.
Stayed 1 night in Aug 2023
Response from Manager on Aug 30, 2023
Hello Steven, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. I do want you to know that we take guest comments very seriously and that all the issues you have brought to our attention are being promptly addressed. Our guest satisfaction is vital to our success and your feedback will promote needed changes. I hope that you will consider staying with us again so that we can have a chance to provide you with a superior experience and change your perception of our hotel and services.

8/10 Good

Jerry

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel worked out real well for my trip to Hagerstown. The room was very clean and the staff were very friendly. The breakfast was pretty limited but was okay. The overall condition of the property was not bad but not as good as it was in the rooms themselves. Thank you for a good overall experience.
Stayed 1 night in Aug 2023
Response from Manager on Aug 27, 2023
Hello Jerry,Thank you for taking the time to share your comments regarding our staff and comments about our breakfast. On behalf of our entire staff, we thank you for choosing to stay with us and we hope you will give us a chance to serve you again.

2/10 Terrible

Nikhil

Disliked: Cleanliness, staff & service, property conditions & facilities
This property was missing basic things from room. - The AC was not cooling - The towels were less - the room was in front of parking lot - there was a hole in curtains which raised privacy issues. - the rooms were dirty, not cleaned, they had food in refrigerator from previous customers. - the bathroom sink had food from previous customers. - As soon as you enter the first floor there is a room, i dont think motel rents that room as that room didnt had any room number, but they were cooking something which caused first floor to smell really bad.
Stayed 1 night in Aug 2023
Response from Manager on Aug 21, 2023
Hello Nikhil, Thank you for your review, your feedback, and your comments regarding your stay. We want our guests to enjoy their stay and find our AC and heat amenities to be clean and in perfect working condition. Our ultimate goal is for our guests to be comfortable both in the summertime, and in the winter. Our maintenance staff has a regular schedule dedicated to checking the working order of appliances, the state of the furniture in the rooms, and bathroom fixtures. I am sorry that we failed to do this during your most recent stay. I am especially upset to hear that the situation was not addressed right away.

8/10 Good

Dennis

Liked: Staff & service
Stayed 1 night in Aug 2023
Response from Manager on Aug 19, 2023
Hello Dennis,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Manager on Aug 18, 2023
Hello Joseph,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

6/10 Okay

Karen

Traveled with family
Disliked: Cleanliness
Our room was clean but the place was dark and dingy
Stayed 1 night in Aug 2023
Response from Manager on Aug 14, 2023
Hello Karen, Thank you for sharing how we have provided you with clean accommodations and friendly services during your stay. We appreciate your honest feedback and are sorry to learn our older building didn't fully meet your needs aesthetically. We thank you for your business and helpful feedback and hope to be of service to you again with a future stay

10/10 Excellent

Ashleigh

Stayed 1 night in Aug 2023
Response from Manager on Sep 2, 2023
Hello Ashleigh,We sincerely appreciate your valued business and thank you for taking the time to rate your stay. It was wonderful to have you and we would like to invite you back the next time you are in the area.

8/10 Good

FULTON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Manager on Aug 8, 2023
Hello FULTON,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

6/10 Okay

Ashleigh

Dirty
Stayed 1 night in Aug 2023
Response from Manager on Aug 7, 2023
Hello Ashleigh, To provide our guests with an enjoyable experience is our primary goal. Thank you for sharing your feedback regarding our hotel. We appreciate you taking the time to share your experience.

2/10 Terrible

Ashleigh

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rude
Stayed 1 night in Jul 2023
Response from Manager on Jul 30, 2023
Hello Ashleigh,Guest satisfaction is top priority at our hotel; for that reason we truly appreciate your comments regarding our hotel. We hope to see you again in the future. Thank you for your valuable business.

2/10 Terrible

Christina

Stayed 1 night in Jul 2023
Response from Manager on Aug 9, 2023
Hello Christina, Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful absolutely awful
Rooms were lacking amenities listed. Bed was in the worst condition I’ve ever seen. One side completely smashed. Felt like laying on a hill. Staff acted like they didn’t have time to properly communicate and handle my issues. As they were brought up at the desk. I ended up napping in my car before I was able to continue on my trip.
Stayed 1 night in Jul 2023
Response from Manager on Jul 15, 2023
Dear Guest,Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of meeting your expectations. Your feedback is greatly appreciated, and we hope to better serve you on a return visit.

4/10 Poor

Mihaela

Disliked: Cleanliness, property conditions & facilities
This place is unsafe and noisy.
Stayed 1 night in Jul 2023
Response from Manager on Jul 15, 2023
Hello Mihaela,To provide our guests with an enjoyable experience is our primary goal. Thank you for sharing your feedback regarding our hotel. We are always looking for ways to improve upon the guest experience so thank you for sharing.

2/10 Terrible

Simon

Stayed 1 night in Jul 2023
Response from Manager on Aug 3, 2023
Hello Simon, We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

6/10 Okay

Ashleigh

Disliked: Cleanliness
Staff leaves yu alone
Stayed 1 night in Jul 2023
Response from Manager on Jul 15, 2023
Hello Ashleigh, Thank you for sharing this honest review and feedback about our staff. We hope to someday have another opportunity to host your stay.

6/10 Okay

Ashleigh

Stayed 1 night in Jul 2023
Response from Manager on Jul 28, 2023
Hello Ashleigh,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
It's Okay, everything works. No place to hang your clothes. Friendly staff.
Stayed 1 night in Jul 2023
Response from Manager on Jul 9, 2023
Dear Guest,Your feedback is very welcome as it helps us to continuously grow and evolve. Thank you for sharing your honest comments pertaining to our staff. We hope you will return so that we can provide you an even superior experience.

6/10 Okay

Christina

Stayed 1 night in Jun 2023
Response from Manager on Jul 20, 2023
Hello Christina,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

4/10 Poor

Jessica

Stayed 1 night in Jun 2023
Response from Manager on Jul 2, 2023
Hello Jessica,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

4/10 Poor

Marshal

Traveled with family
Disliked: Staff & service, property conditions & facilities
Service at front desk was slow, he had triple running credit card. There was no place in the room to hang up clothes. Construction materials in the hallways. The room was clean.
Stayed 1 night in Jun 2023
Response from Manager on Jul 4, 2023
Hello Marshal,Your comments are important to us as we continuously seek ways to improve upon the guest experience in our hotel. We thank you for the feedback regarding our service and front desk. Your voice is so important to us and we hope you'll return so that we may have the opportunity to provide you with a five star experience.

6/10 Okay

Jimmy

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
A little disappointing.
It was a little disappointing. It wasn't too inviting. The entrance was a ways out and no carts available. We did not feel safe there.
Stayed 1 night in Jun 2023
Response from Manager on Jun 21, 2023
Hi Jimmy,We are glad you liked some aspects of our hotel, and overall, your stay was enjoyable. However, we are sorry if you were disappointed with any part of your visit. We hope you will give us another chance so we can provide you with a much more satisfying experience.

4/10 Poor

Ken

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Manager on Jun 20, 2023
Hello Ken, It was our privilege to earn your business and we hope to host you again on your next trip.

4/10 Poor

Jacqueline

Liked: Staff & service
Disliked: Cleanliness
Felt uncomfortable
Stayed 2 nights in May 2023
Response from Manager on Jun 6, 2023
Hello Jacqueline, Thank you for your feedback. Guest comfort and satisfaction are of the utmost concern to us, and our hotel is committed to making every possible effort to provide comfortable, clean, and friendly accommodations. Allow me to apologize for any inconvenience these issues you have mentioned may have caused. This review gives us insights into your experience and gives us a chance to improve.

6/10 Okay

Lorraine

Disliked: Cleanliness, property conditions & facilities
No landscaping in years. Filthy windows, noisy tenants all night, fross smells in hallways, faulty sink that didnt drain, itsy bitsy pillows, no closet, AC blew dirt & dust .. says no smoking & every doorway had cig butts all over the ground. We got no sleep!! Wont go there again!! They need to try harder & get control of their full time tenants!!
Stayed 1 night in May 2023
Response from Manager on May 30, 2023
Hello Lorraine, We are sorry to hear about those cleanliness issues, if it was reported to us during your stay, we would make sure to resolve it. We pride ourselves in make sure that our cleaners adhere to the guidelines, especially during this pandemic, we would appreciate it greatly if these things can be reported to us as we do not want this to happen again. We apologize that our service did not satisfy your expectations.

4/10 Poor

michael

Disliked: Cleanliness, property conditions & facilities
Check in took 10 min ("system is slow"); property is run down and smells like stale cigarettes; people who live in the motel (likely sectional 8 or some other government program for housing homeless) are loud in the hallways and congregate behind the building smoking cigarettes
Stayed 2 nights in May 2023
Response from Manager on May 19, 2023
Hello michael, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. Thank you for bringing to our attention the smoke odor in your room, with your feedback we can deep clean and return the freshness of our accommodations. We are sorry there was not a solution during your stay, please bring this matter to our attention in real-time so we may address it promptly for you. We hope you will give us another chance to provide you with a superior experience the next time your travels bring you back to the area.

2/10 Terrible

Nelson

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible stay.
Checking in the guy was very rude, they had a $50 deposit they never told you about. There were some dead bugs on the room floor, the dresser was completely broken every drawer. The mini fridge door was broken, the toilet was half built under the counter, so the lid wouldn’t stay open. The breakfast area was a mess.
Stayed 2 nights in Apr 2023
Response from Manager on May 4, 2023
Hello Nelson, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

6/10 Okay

Katrina

Business traveler
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Couldn’t find the front of the hotel then when I checked in the hallway reeks of smoke when I have a nonsmoking room and comforter has cigarette burns
Stayed 1 night in Dec 2022
Response from Manager on Dec 26, 2022
Hello Katrina, I am very sorry that you smelled smoke - of any kind - at our property. We do our best to ensure that smokers do not smoke in our nonsmoking rooms or common areas, both of which result in a bad musty smell; and when a situation like this occurs, we try to address it immediately, thoroughly cleaning and disinfecting to restore the clean smell of our accommodations. Guest satisfaction is top priority at our hotel; for that reason, we truly appreciate your feedback about the guest experience at the hotel. We do not allow smoking in common areas at all and we will be implementing stricter measures in the future. Thank you.

2/10 Terrible

John

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It is merely a place to lay a head but you may come away with a disease. The building and rooms are under construction, though they are not trying to accommodate patrons by keeping it picked up or contained. The bed coverings had cigarette burns in both of them. The A/C (window unit) did not have a trim which allowed for outside air and bugs in. The bed was hard. The toilet had urine stains. The smell from the hallway permeated into the room, which was horrendous. Worst hotel experience, ever!
Stayed 2 nights in Nov 2022
Response from Manager on Nov 21, 2022
Hello John, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

6/10 Okay

Jessica

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
Room clean and functional, rest of property unde refurbishment and not very clean
Stayed 1 night in Oct 2022
Response from Manager on Oct 31, 2022
Hello Jessica, I'm sorry that your stay was compromised by “noise/dust/mess” from the renovations. We're doing everything we can to minimize the inconvenience, and the dates of the renovations are listed, we hope to have you back for a future stay once work is complete.

2/10 Terrible

Luis

Stayed 6 nights in Sep 2022
Response from Manager on Jan 22, 2023
Hello Luis,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

2/10 Terrible

Ryan

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Noisy, dirty.
Stayed 1 night in Oct 2022
Response from Manager on Oct 16, 2022
Hello Ryan,Thank you for taking the time to write such a thorough review regarding your most recent stay. We are very sorry to learn that you were not able to fully enjoy your time here due to the situation you experienced. Your feedback is taken very seriously and has been forwarded to management so that appropriate steps may be taken. Thank you again for your feedback.

2/10 Terrible

Steve

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Filthy.Dirty everywhere.Should not be listed.
Stayed 1 night in Oct 2022
Response from Manager on Oct 14, 2022
Hello Steve, Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you had with the room and surrounding cleanliness, encountered during your stay. We are continuously improving upon our services and accommodations while addressing our policies and procedures for minimizing and attending to these situations. We appreciate the feedback and will use it to address our operations in the hope that upon your next visit we can exceed your expectations.

8/10 Good

Prudence

Stayed 1 night in Sep 2022
Response from Manager on Dec 31, 2022
Hello Prudence,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.