Check-in was efficient. The promised complimentary cocktails were unavailable as the bar was closed. We asked for a room upgrade but the room we were given was just okay. The king size bed was very soft, the carpet was tired, and the tv very small. If this was an upgrade it was disappointing. The location of the hotel was great, surrounded by excellent restaurants, a fabulous bakery around the corner, and a short walk to connect to the Montreal underground city, ideal in the winter.