Ratings based on 30 Verified Reviews
They paid and stayed. We double-checked.
4.2 Room cleanliness
3.8 Service & staff
3.9 Room comfort
4.1 Hotel condition
They paid and stayed.
by kate from uk
Nice hotel - staff a little rudePosted May 24, 2014
Staff are abrupt and customer service needs a lot of work. Hotel is more 3* than 4
by Jo from UK
Nice hotel but reception staff are rudePosted May 21, 2014
Hotel is nice and close to beach at the end of Chewang Noi. Pool is lovely but a little on the small side. The thing that let's this hotel down is the staff. The bar / restaurant staff are good but the reception staff speak very little English, are not helpful and are terribly rude. Customer service leaves a lot to be desired. There is also only one car available for airport transfers for the whole hotel. Book early if you don't want to take a public taxi!
for Couplesby John from Melbourne
DisgustingPosted May 10, 2014 on Hotels.com
Worst hotel I've ever stayed in
Recommendedby Emmerich from Europe
Best hotel in Chaweng BeachPosted Mar 28, 2014 on Hotels.com
We had a fantastic time. The hotel is beautiful, with lush gardens, a great restaurant and friendly staff. The beach is clean, with no rocks, quiet, and with massages next doors.
for Couplesby Jason from Quebec, QC
Great hotel and best beach in ChawengPosted Mar 26, 2014
Pros: Hotel, beach, pool.
Location: Best beach but far from Chaweng main street and where all the action takes place.
Hotel is great, the staff is very friendly. Everything at Impiana is perfect and the beach is most definitely the best one in Chaweng. It is very clean and the vue is awesome. I would recommend this hotel to anyone who is looking for a relaxing vacation. The only negative aspect is that the hotel is somewhat far from the main street in Chaweng, you can use the hotels shuttle which is available 5 times during the day otherwise you have to use the buses or taxi which can be expensive. Compared to pattaya or other places in thailand the buses and taxis drivers are very greedy and they will do everything to overcharge you. You might want to rent a scooter or car during your stay for the cheapest transportation.
for Couplesby Mike from London, UK
Posted Jan 14, 2014
Pros: The food and drinks
Cons: The rooms
Location: Reasonably well located between Chaweng beach and Lamai. Dr Frogs is also near by which is handy.
We stayed in Impiana after experiencing 2 other resorts The location is pretty decent and they offer a better shuttle service than other hotels (i.e. they run more frequent and later) The hotel itself is not overflowing with amenities, it has all the standard features but the room was probably the least impressive out of all 3 hotels we visited although that's slightly reflected in the price. The staff are friendly (as all hotels are) but the key thing for us was the bar and restaurant. We ate in a lot of places in Koh Samui and for the quality of food and price it was really good value. Both local dishes and international were nice and the bar (and restaurant) run 3 happy hours a day which is essentially 6 hours of cheap drinks. The cocktails were of pretty decent standard too...considerably better than some other places we tried out.
for Familiesby Yuri from Ukraine
It met my high expectationsPosted Jan 11, 2014
Pros: Nice people, very helpful and attentive staff. A very calm area.
Cons: Quality of TV signal and variety of TV channels.
Location: Right opposite there is a nice Italian restaurant called Marco Polo run by Italian guys around 10 years. Not expansive.
Impiana is a very nice place to stay. I spent over there 10 days in the beginning of Jan 2014. Very calm, clean and cosy. Nice breakfast with some Thai food to choose which changes every two days. In the evening they try to entertain guests with different offers: seafood BBQ, Italian or Thai cuisine which is served on the beach area. Live music is also part of the evening entertainment. There is also a bar on the beach which is very handy. The area is not big nor small but very green and picturesque. It is 10 minutes by taxi from the Chaweng, a main buzzling area with lots of restaurants and street shops. But there were a free shuttle bus a three times a day. I was a bit nervous before going there because you never know what you will see finally when you arrive. In my case I got very pleased with this hotel. It fully met my expectations.
for Familiesby Leong CS from Malaysia
Pleasure to stayPosted Dec 19, 2013 on Hotels.com
The resort has a private beach that is keep well clean and less crowded. The room is always clean and breakfast is nice with the set up beside the beach. However the free shutter from the resort to Chaweng town center seem not working. we booked the transport on 10.30pm and waited at the pick up point from 10.10pm to 10.45pm, there is no sight of the shutter bus at all. Very disappointed with this...
for Everyoneby David from Melaka, Malaysia
Have private beachPosted Dec 16, 2013
Pros: The environment is good, location is not within walking distance to Chaweng beach but luckily there are a few rounds of shuttle to town
Cons: Clean the beach and more rounds of shuttle service!
Location: location is around 5-10min drive from heart of Chaweng. No mini mart or shops around, but will able to rent motorbike/car from a shop nearby
I stayed for 3 nights in Impiana Samui. I have choosen this resort because I had very good experience staying here 3 or 4 years back. The price for the room (December) is very good deal for the room we get. However, the condition of the beach is slightly disappointed. I didn't expect to see rubbish at a beach in Samui but there are many rubbish at the beach. There are small rocks at the beach and you have to go thru the rocks before you reach the sandy part.
for Getaway With Friendsby Stephanie from Los Angeles
Serene And Comfortable ResortPosted Sep 27, 2013 on Hotels.com
Impiana was beautiful and is perfect for couples or families. The resort is kind of far from the hustle and bustle of downtown Chaweng Beach. Taxis to Chaweng Beach are 200 baht each way and about 10 min. The beach is beautiful with plentiful lounge chairs and umbrellas. I would recommend for those individuals looking for quite and a serne atmosphere.