Ratings based on 205 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
93% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
4.2 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted Jul 27, 2015
Very close to a wide range of activities and numerous retaurants.
5 out of 5
Recommended
for Families
by A verified traveler from Singapore

Very enjoyable stay

Posted Jun 29, 2015
Pros: The safety and security of the building
Cons: Toilet doors could be locked
Location: The beaches and food are all located within walking distance. you can also get some of your daily items in the petrol stations 24 hrs.
Requested for a high floor and was provided for it. Staff were very helpful in guiding us. Very close to many food eateries and petrol stations. .
5 out of 5
Recommended
for Everyone
by A verified traveler from mount gambier, South Australia

broad water views.

Posted Jun 27, 2015
Loved the broad water views, room, facilities etc and location.
2 out of 5
by A verified traveler from NZ

Honeymoon at Crystal Bay on the Broadwater

Posted Jun 19, 2015
Pros: Tidy facilities, broadwater views.
Cons: Customer service, minimum for 4 towels on arrival, cleaning items available for purchase from reception as outlined in room guide.
Location: Sea world, Stradbroke Island, Harbour town, Surfers Paradise
We were quite disappointed upon our arrival at Crystal Bay that after a long, uncomfortable flight we were unable to get inside the building and check-in and collect our room keys on Sunday afternoon. There was some discrepancy with the staff hours on our booking and with the staff hours on the door of the building. My new husband and I were fortunate that a kind resident was able to let us borrow her cellphone to call an after hours number (our phones had gone flat on the flight) when no one answered from the outside phone. After nearly an hour of trying to check-in, we were eventually able to have a resident let us into the foyer where we were given a code to a lock-box to collect our room keys and settle in. The water pressure in our shower was awful, and it took nearly 10 minutes for the water to warm to a temperature that was comfortable to shower under. We were disappointed that we were only provided with 2 room towels to last us 5 days, and no pool towels. We were also very disappointed that we were not able to purchase additional washing machine detergent from the reception staff, who were very unfriendly, to wash our 2 towels. When we used the on-site gym, we were frustrated to have been interrupted by staff during our workout session and have equipment that we were using put away while we were using it. Overall, the facility was nice and central, but the service was less than average.
4 out of 5
Recommended
for Everyone
by A verified traveler from Adelaide

Nice views, close to the beach and fairly quiet

Posted May 4, 2015
Pros: Location was great. Close to eateries, supermarkets and shopping at Harbourtown. Peaceful and quiet for relaxing.
Cons: Had trouble securing shut the bi-fold door to the second bedroom. A flannel in the bathroom would have been nice.
Location: Close to Harbourtown for shopping. Coles supermarket just up the road and some nice eateries on the beach front
Pleasant staff at reception although weren't entirely accurate with what places were going to open on Anzac day. Room was clean but a little smaller than other properties we have stayed at. Great views, close to many food outlets but quiet and peaceful. Over all we had a very pleasant stay.
5 out of 5
Recommended
for Families
by Robin from Cornishtown

Room with a view

Posted Apr 24, 2015 on Hotels
Great room. Comfortable bed. Superb view from balcony. Only minor fault I saw was that the glass shower screen needed a scrub. Otherwise it is a place that I would definitely stay at again.
5 out of 5
Recommended
for Everyone
by A verified traveler from Sydney

Nice views of Surfers Paradise

Posted Apr 22, 2015
Pros: Location
Cons: Have someone to contact to quieten noisy neighbours!!
Location: Close to theme parks,shopping,g link,
Great place to stay away from the bustle. Had great views of all the highrise of Surfers and waterways near Seaworld. Good sized rooms leading on to balcony,easy access carpark
5 out of 5
Recommended
for Everyone
by A verified traveler from Nz

Just what we wanted

Posted Apr 16, 2015
Pros: The area it was in (away from the hustle and bustle of Surfers) but close enough to everything we needed.
Cons: There was a few things in our room that needed fixing i.e.: toilet seat was broken, fly screen had a hole in it, and table was wobbly, otherwise great
Location: Location was excellent for us, still by the water and close enough to bus stops, shops and restaurants
We enjoyed our stay at Crystal Bay. It was a nice spot over looking the water. We enjoyed the pool and sauna. It just wasn't long enough :)
4 out of 5
Recommended
for Families
by Aaron from Maitland

Great Place for Family

Posted Apr 5, 2015 on Hotels
Really good value
5 out of 5
by Margaret from Australia - NT - Regional NT

Posted Feb 5, 2015 on Wotif
Pros: View
Cons: Do not stay long enough
Location: Perfect, Outstanding
Facilities: Home away from home, Outstanding; Value: Great deal, Fantastic; Service: Remarkable, Outstanding; Cleanliness: Spotless, Immaculate;