Citadines St Mark’s London Reviews

I booked a one bedroom executive apartment for two adults, at the Citadines, St Marks for three nights from 14th July 2014.When we arrived we were told that due to the computer going down the accommodation had been double-booked and we were being moved to the Citadines, Holborn, and was assured that the accommodation was still the same. When we arrived at Holborn we found that this was not the same as what we had booked, namely a one bedroom apartment, with separate living space and fully equipped kitchen, including a built-in electric oven and washer/dryer. Holborn was a hotel room with a kitchenette (no separate living space, no cooker or washer/dryer). We had chosen St Marks because of the facilities. Due to the inferior facilities of where we were moved we ended up eating out and having to wear clothes more than once, as we planned to utilise the cooker and washer/dryer. We also hoped to relax in the separate living space, but could not do this at Holborn as we found the accommodation cramped due to ‘relaxing’ and sleeping in the same room.I entered into an agreement with you in which I accepted the terms and conditions of the reservation being non-refundable and could not be cancelled or changed, which I assumed applied to your/Citadines side as well. We were not informed of the change until the time of check-in. If we had been informed in time I would have cancelled the booking as you/Citadines broke your side of the agreement.I would appreciate an answer as to what yo

Close to tube stations, resturants, and shopping. Staff was helpful and courteous.

Our apartment was spacious and well equipped and provided an excellent base for exploring.

Too many steps and doors for get the room. No ramps. The carpets was dirty.

Apartment was quiet, clean and convenient. Easy access to bus, Angel Underground and St.Pancras International stations made travel simple. Local restaurants were plentiful and affordable. Staff, especially Daniel, were very helpful. Only issue was with dryer in apartment.

We arrived after an expensive taxi ride from Heathrow to find a renovated old/historic building through which we mazed to our room with little help from the front desk. Our 2 BR/2Bath apartment with full kitchen was much smaller than I expected but after acclimating to London we realized this was luxurious space for the area. During our 3 days, this place served as a great home base. We could bring food in, watch TV, sit at a dining table, 4 people could get ready quickly with 2 bathrooms. Angel tube station was 5 min walk and Old City stop was about 10 min the other direction. Many restaurants near the tube stations. A small market and fast food outlets were across the street. We were able to do laundry in the apartment combo washer/dryer though it took 3-4 hrs to complete a cycle. The East End is really got a lot to offer and the tube made access to the West end a nonissue. No daily maid service with this set up which was fine for a 3 day stay. I would use this place again for extended stay or when traveling with more than 2 people.

Staff always helpful. Clean. Quiet Nice courtyards. Beds uncomfortable.

Our family, with young children, was visiting London foe four days. This hotel was perfect for our purposes - 2 bedrooms, 2 bathrooms, kitchen and living area. Although it is not very close to the tourist sites, we intended on using the Underground as our main method of transport, and we could easily get to all the major sites within about 15 minutes.

We liked the apartment. It is simple and clean. The beds are comfortable and the kitchen is well equipped. I would recommend this hotel if you are a family or a few friends/colleagues traveling together.

We found the hotel to be a pleasant surprise. While located in a non tourist location, we had no problem with getting around the city.