Ratings based on 495 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
89% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Mexico City

Great for a romantic getaway!

Posted Jun 19, 2015
This hotel is well located, with a nice beach front and great facilities. The staff is friendly and attentive. Great SPA, although a little expensive.
4 out of 5
Recommended
for Everyone
by A verified traveler from P

Vacation in Jamaica

Posted Jun 16, 2015
We visited the Secrets St James for a 4 night stay. The hotel was very nice. They had a lot of things to do around the hotel. The food was not that good as compared to other 4 and 5 star hotels we stayed in. Also, one day the room was not cleaned well and the floors were not swept. All other nights it was cleaned. I would recommend the hotel but I will probably try another hotel when we return,
5 out of 5
Recommended
for Everyone
by A verified traveler

Great staff!

Posted Jun 14, 2015
Pros: the service - restaurants are great!
Cons: Not a thing!
Location: we never left the resort!
Great service and very friendly. Especially Erica, Mark, Leo, and Garfield! would definately recommend to anyone.
5 out of 5
Recommended
for Couples
by A verified traveler

Posted Jun 4, 2015
Well worth the stay great staff. The beaches are amazing.
4 out of 5
Recommended
for Everyone
by A verified traveler from texas

Goof place.

Posted Jun 4, 2015
Some staff members were rude, and the entire staff wanting a tip every five minutes started to get annoying after a few days.
5 out of 5
Recommended
for Everyone
by A verified traveler

Paradise

Posted May 30, 2015
I stay for only one night in a trip bussness it was a perfect place, my nest vacation I be there
Comment from Hotel Management
Jun 2, 2015 by Caulette, Hotel Management
Dear Valued Guest: We are very happy that we had the opportunity to be of service to you on your business. We are even more thrilled that because of the level of service you received, we will have the pleasure to be of service to you on a future trip!! We thank you for your feedback. Very best regards, Caulette Mornan
3 out of 5
by A verified traveler from Washington DC

Mixed feelings

Posted May 29, 2015
Pros: The hotel pool and beach areas were great. The beach is small but there are multiple beaches. The water was very calm and clear especially in the am.
Cons: Better desert options in room service, Better beds, more pool floats, nicer shower, better service at pool and beach.
Location: We didn't end up leaving the resort
There a many many all inclusive resorts in Montego Bay. We selected this one based on the beach, number of restaurants and the rooms. We had some good experiences and some bad. The resort is in good shape and very clean. The restaurants all had great food for dinner including the jerk chicken cart (still missing it). The seating process for breakfast and lunch was chaotic. There are plenty of tables but you still have to wait about 10 minutes in line to be seated. Did have some issues: 1.) ROOM - The clock time would reset every time we left the room. The shower was dark and the shower head needed to be cleaned and better water pressure would be nice. The beds were way to soft, we would sink slowly into the middle every night. We order pillows from the pillow menu but it took 2 days to receive them. We only tried room service one and it was a total fail. After waiting an hour we called and they said sorry we are out of what you ordered. 2.) STAFF - They were very friendly but unlike some resorts where tipping in not allowed, Secrets does allow it and it seems expected. Most of the time we were at the beach or pool all we took was our room key and it just so happened that we had to get our own drinks from the bar instead of a server taking our order. They would just skip by some people and take orders from others. 3.) RESORT - Had everything you would need. All kinds of food and drinks. Top shelf liquor runs out quick so get it when you can. Visit the soft service machine
5 out of 5
Recommended
for Couples
by A verified traveler from Columbus, OH

Wonderful Resort

Posted May 26, 2015
This was one of the best resorts we have been too. My husband and I go on two resort trips per year and we are up to 21 resorts in the Caribbean/Mexico. This resort was definitely in our top 3 trips ever. We stayed on the St. James side of the resort. It is connected to the Wild Orchid but I am not sure of the difference. The two resorts shared beaches, pools, restaurants, spa, therefore I wouldn’t think it makes a difference which one you pick. The grounds were beautiful with tons of flowers. The pools were great, as was the hot tub. The beaches were beautiful. We never had an issue finding a place to lay out. The water was very clear and you could see your toes even when the water was up to your head. The food was outstanding! All the dinner choices were a la carte restaurants and very romantic. The breakfast buffet was fabulous, and the lunch choices at the poolside restaurants were delicious. The employees were wonderful and friendly. We were very impressed with the service. We overhead someone comment that the service was slow, but that did not bother us because everyone was so friendly and welcoming. The cultural pace in Jamaica is not as fast as Mexico, so there is a more laid back atmosphere. There had to have been more service people per guest because there was always someone to ask anytime you needed something.
3 out of 5
Recommended
for Everyone
by A verified traveler from New york

Nice room, very slow bar service

Posted May 26, 2015
Had a great time. Small intimate beach, friendly staff, beautiful and clean room.
5 out of 5
Recommended
for Everyone
by A verified traveler

Hotel staff was great.

Posted May 25, 2015
Our vacation experience was amazing!!! Will definitely return.
Comment from Hotel Management
Jun 2, 2015 by Caulette, Hotel Management
Dear Valued Guest: We are very happy to hear that your experience was amazing and we are certainly looking forward to Welcoming you Home once again. We do appreciate that you took the time to share. Warm regards, Caulette