Ratings based on 298 Verified Reviews
They paid and stayed. We double-checked.
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler
Beyond expectationPosted Mar 9, 2014
This resort is a touch of class. The staff was friendly courteous and beyond our expectations. Our housekeeper Shumon provided all our needs required for a comfortable stay in our room. The food was exquisite.Overall I rate this resort a10
for Everyoneby Brigitte from Chicago, IL
What was missingPosted Mar 7, 2014
Pros: Food, outdoor staff and maid service. Water sports/excursions. Staff
Cons: They should have Wi-Fi free for everyone. Should of had ground transportation explained at check in and a person at the desk 24 hours a day to assist
Traveled alone and felt safe the entire time. When the staff outside found out went out of their way to make sure I was having a great time and included me in events. They should have Wi-Fi free for everyone. I have never stayed at that highly rated hotel/resort with out that as not free. Conditioner should be automatically in the bathrooms. You shouldn't need to ask for it. Very common thing to expect like every other 4 star or higher I have stayed in. Food was left to long in the room service pick up that made the clothes smell in the closet. Outdoor staff was amazing. Great personalities. Wish I spent more time with them. Great food. Should of had ground transportation explained at check in and a person at the desk 24 hours a day to assist in these matters.
for Couplesby A verified traveler
Luxury at its best!Posted Feb 23, 2014
Pros: All inclusive plan was 5 star. No low budget, buffet lines.
Cons: new arrivals tours so not to waste time exploring and figuring things out on their own. Taxi costs through hotel outrageous - $40 for 15 min ride
Location: Montego Bay. Dunns river, rosehall
Stayed here for 3 nights in preferred section. It was an unbelievable hotel with wonderful amenities. The preferred section has the perks of free wifi even on the beach, breakfast and snacks throughout the day and night, with top shelf liquor. The beach was awesome and secluded. However, take water shoes because it is very rocky. The pool area is also secluded and quiet, but you have the ability to go to other pools on the grounds. Restaurants are a bit far away but you can call staff to transport you in a golf cart. I was never bothering by anyone selling timeshare / ownership. The foods was good, I wasn't impressed with their pasta - overall notches above normal all inclusive. No towel cards, no wrist bands, no long buffet lines. Seat down meals with options to various restaurants. Buffet dinner once a week - Saturday. Buffet breakfast and lunch everyday.
for Everyoneby -Jenn from Massachusetts
AMAZING!Posted Feb 23, 2014
Best staff of any resort we have ever visited. The food and drinks were fabulous. The mountain views from the beach were a bonus. The one downfall (if we had to list one) is that there is no walkable beach. Overall, you can't go wrong.
for Couplesby Dianna and Mark from New Jersey
Five Stars All the Way!Posted Feb 19, 2014
Pros: Very efficient. Our room was clean and well laid out. It was kept clean and the bed was very comfortable. Room service was included.
Cons: I really can't think of anything. The only thing that made us sad was leaving.
Location: Snorkeling, sailing (w/lessons), kayaking, parasailing, deep sea fishing and water skiing. They can even certify you for scuba!
My husband and I were most impressed with the staff. They really like their jobs and are truly happy people. The restaurants were great and varied. The grounds were meticulously landscaped and beautiful. The beach is raked every morning. There were plenty of beach chairs. There is bar service on the beach, to include a man who actually has a keg strapped to his back and fills your beer glass with a hose. There is a coffee bar, travelling smokers serving mouthwatering jerk chicken, and even a snack bar that has to-go foods like veggie fritters, hot dogs and Jamaican meat pies. There's a soft-serve ice cream machine. When you eat breakfast your waiter just may start singing to you - and he's good. I could go on and on ...
by Artak from NY
Nice hotel, no beachPosted Feb 12, 2014
The hotel is good, but if you are looking for a beach, then forget it. You can use their pools, but instead of sea theres tiny restrickted are of seaweeded water where people are just standing.
for Everyoneby carbury from c
You have everything at you finger tips here!Posted Feb 3, 2014
Beach and pool are right there. Most rooms have an awesome view. Totally private, food everywhere and delicous!! Staff is friendly and accomidating. The compound is huge, so there is not time to get bored walking around. Highly recommend! We will be going back! Flawless vacation!
for Everyoneby A verified traveler
Weekend getawayPosted Jan 29, 2014
Had a great time. Everything you would expect from an upscale resort. Great ratio of staff to guests. A little awkward on whether or not to tip, but great service was given regardless.
for Everyoneby lipchin from boston
Relaxing quiet spread out resortPosted Jan 17, 2014
Great long weekend Staff was great plenty of room around the pool and beach no problem getting lounge Chairs even with the place sold Out
by A verified traveler
A newish hotel looks ok from outside but hides thePosted Jan 7, 2014
Pros: see above
Cons: everything except staff outside of reception
Snotty receptionists during check in no help did not care and it got no better at reception ..although the rest of resort people were very pleasant ....Food was awful very bland ,boring and not much choice ..set meal for new year every restaurant a nightmare ..nOT ONE DECENT BAR IN THE PLACE ALL OUTSIDE BARS CHEAP DRINKS TOO SWEET MADE BY ICE CREAM SELLERS NOT BAR PEOPLE ...main piano bar stunk of sick problem with drains ....no premium drinks in room only cheap beer no spirits or wine ...Pool was so cold i saw a polar bear jump out ...beach man made sand very course ...sun lounges made for prisoners so un comfortable ....apart from that i loved it !!!!!!! never again a secrets or take any notice of expedia ratings if this is 5 star i,m an astronaut