Ratings based on 1,628 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
85% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler from PA

Ok for the price.

Posted Sep 16, 2014
Pros: Hotel was right on the beach.
Cons: Update miniature golf, thinner wrist bands, more Jamaican fare at the buffet, maintenance on stairwells (we don't use the elevators).
Location: Nearby excursions to zipline and Margaritaville were fun.
Sunset Beach was average. The staff was friendly and accommodating. Pools were a bit cloudy but the water park was fun. Miniature golf was lacking but the giant chess and checkers were unique. Food was average but the chef was accommodating with different Jamaican fare. The rooms were clean, bed and pillows were comfortable. Beaches were small but clean and the free snorkeling, paddle boats, kayaks, and sailing were a great feature. The drinks were tasty. Activities were fun. Plenty of pool/beach chairs available. Overall the resort is showing its age.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 12, 2014
Very good especially staff the beach area is small but great idea and very private.
1 out of 5
by A verified traveler

Not acceptable for what they promised

Posted Sep 8, 2014
We had to upgrade our hotel. So not worth it. I would not recommend this hotel to anyone
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago, IL

Great Hotel

Posted Sep 4, 2014
I would highly recommend this hotel to anyone. The staff was great, they were very entertaining and engaged with their visitors. The food was to die for, definitely a home away from home and very engaging for family. This was my second time loved it just like the first.
1 out of 5
by A verified traveler

Rude

Posted Sep 2, 2014
First, i called before I booked and asked if I could have my two rooms on the same floor and they said NO problem and then when I got there it was a different sorry. Not only were they not on the same floor but they were in different towers. The first three drinks I asked for, they couldn't make. One waiter even asked what was in it... The beach was horrific. Couldn't go past my ankles without touching slimey seaweed
3 out of 5
Recommended
for Everyone
by A verified traveler from Davie, Florida

Nice hotel with many amenities.

Posted Sep 1, 2014
Pros: The hotel has all the necessary amenities so that you do not have to leave the premises to completely enjoy yourself, if you wish.
Cons: The bathrooms need AC & to be updated. Guests need prior notification when they will be greatly inconvenienced; i.e. one elevator was broken for days.
Location: The location is close to shops and markets.
We had a girlfriends 3 nights vacation from August 21 - 24th and had a great time on the beach and enjoyed the food. Chefs Brown and Newton were very accommodating to provide some local cuisine that we requested because they were not available on the buffet.
3 out of 5
Recommended
for Everyone
by A verified traveler from London

The Hotel was nicely situated, close to the usual

Posted Aug 27, 2014
It was Pleasing, though not extraordinary. The food was varied and the staff were helpful. Except that is, the beauty therapists who act as if you are a burden to them when you request a treatment.
4 out of 5
Recommended
for Everyone
by A verified traveler

Sunset Beach Resort Jamaica

Posted Aug 22, 2014
The staff is WONDERFUL!!! Super friendly, welcoming and helpful!!! The room was nice but could have been a little cleaner. Most of the food was really good. Nice family friendly resort with fun activities and stuff!
3 out of 5
Recommended
for Everyone
by A verified traveler from London

Hotel next to the beach

Posted Aug 21, 2014
This hotel was okay. The staff were mostly pleasant and friendly. The room was clean. There appeared to be a few activities to join. In general we had a pleasant stay.
5 out of 5
Recommended
for Everyone
by A verified traveler from Kendall Park, NJ

Very accommodating with gluten allergies!

Posted Aug 19, 2014
Pros: Very nice staff!
Location: Explorer Tours suggested Mayfield Falls and it was fabulous! Fewer tourists, more nature, great food, excellent pictures! Amazing! Ask for Comfy!
The chef's went out of their way to make sure they met the needs of my gluten allergy! Food was great! People were friendly. Lots to do!