Ratings based on 1,749 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
86% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Kid friendly, gated community

Posted Feb 28, 2015
I changed rooms because of the noise of the people near the pool area (the west side of the building. The south-facing side is much quieter and the view is gorgeous. You don't have to worry about people from the street wandering in...very secluded. You will need transportation to go anywhere and please allow for extra time as things run slow in Jamaica. Your cell phone may not work in the area. You can eat and eat all day (all inclusive). For an up-fee, you can upgrade to the property next door called the Oasis. It's nice over there ( perhaps newer). The exercise room looks a bit dated, but they keep patching things up and paint over the worn spots.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel near the airport!

Posted Feb 28, 2015
Pros: 1. Proximity to airport. 2. "Waterpark" had a lazy river and fun slides even for adults. 3. Free snorkeling in the ocean. 4. Plenty of drinks!
Cons: 1. Better cable tv reception. 2. Put clock in room. 3. Better service at al a carte restaurants. 4. Air conditioned gym. 5. Chefs wear gloves!!
Location: We did not take any excursions or go off of the resort as we were just looking to sit by the pool and beach.
Our experience was a great winter getaway from the cold. We went in february. There were still plenty of people visiting the hotel during our stay. Our overall experience was great. Of course we have a few minor complaints, but we would highly recommend the place to anyone looking for a great vacation! The cable in the hotel room had poor reception. Some channels were unable to be watched because of the quality. Perhaps a better tv was needed. The remote controls could be update. Broken and taped together. There was no clock in the bedroom which made it difficult to tell the time if the cell phone was turned off. Beach towel service was provided. One towel per guest. Plenty of ocean water activities for free. The snorkeling was amazing. The ocean was full of fish and underwater life. We went everyday and saw different things each time. The food was generally good. Lunch buffet had a great variety. Wait service was great at buffet but could be improved in restaurants. It seemed that the waiters easily got overwhelmed when the place was busy. Took a loooong time to get food. In the beach grille, none of the chefs were gloves while preparing the food. We saw one chef put his finger in the cheese sauce and then lick his fingers to check the temperature. Everyone touched all of the food that was handed out. It was disgusting. So bad that we threw away the food and never snacked there again. Swim-up bar was great and unadvertised online. Pleasant surprise.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Iowa

Wonderful views of the sunset from the beach

Posted Feb 28, 2015
Pros: beach is nice
Sunset Beach Resort is in a nice location although the $40 taxi ride to the airport seemed excessive. The food is good and there are offerings of local food which is nice. I was given a room overlooking the lobby which was noisy and not a pleasing view. Overall my stay was fine.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom London

lovely relaxing atsmosphere

Posted Feb 27, 2015
Pros: everything location the staff food
Cons: internet services
Wonderful staff and customer care comfortable clean rooms great entertainment team. Good food water sports. Overall a very nice place staff are so warm and welcoming . The ambience is really nice. suitable for all family types couples children ,friends
5 out of 5
Recommended
for Everyone
by A verified travelerfrom nj

Very nice hotel

Posted Feb 26, 2015
It was amazing the staff was very nice the food was good ...overall it was a good experience
4 out of 5
Recommended
for Everyone
by A verified travelerfrom new jaersey

Friendly staff on the beach close to airport

Posted Feb 25, 2015
had a great dayfor a great five day getaway. activities every night and day. always room around the pool food all day. kayaks available all day snorkeling the reef right there lots of sea life to view. one night an 82 year old man sat at the piano and played for hours he was awesome.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Wisconsin

February Vacation

Posted Feb 24, 2015
Pros: 3 bars with no wating and great shows each evening
Location: Location was excelent with alot of shoreline along the long length of the hotel and the three pool areas.
Great stay with a great hotel staff. Buffet was great for all three meals. Specialty restraunts were also very good. Can't think of anything that I would change. Will probably go back next year.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Queens, NY

It's a very nice location (hidden resort)

Posted Feb 23, 2015
Pros: The staff were cordial and courteous. Also patrons.
Cons: Free internet and more spacious room.
Location: Accessible vehicle to see more locals (at the market)
I enjoyed my 7 days stay. I made the most of every facility that was on the premise. In addition, both staffers and patrons the resort was very friendly and lively.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Feb 22, 2015
Pros: Nice room
Cons: Wish we could take snacks back to our room
Location: Only stayed one night before getting on a cruise
Nice hotel with good amenities. Good food and drinks
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel with great food

Posted Feb 22, 2015
Good choice! We stayed in Jamaica for 3 weeks with family and decided to be tourist for 2 nights ... We will be back