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Reviews of La Veranda Resort Phu Quoc - MGallery

4.5 out of 5
La Veranda Resort Phu Quoc - MGallery
Tran Hung Dao Street, Duong Dong Beach, Phu Quoc, Kien Giang

Reviews

9.6

Exceptional

Rating 10 - Excellent. 165 out of 211 reviews" "
Rating 8 - Good. 38 out of 211 reviews" "
Rating 6 - Okay. 6 out of 211 reviews" "
Rating 4 - Poor. 1 out of 211 reviews" "
Rating 2 - Terrible. 1 out of 211 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Alex, Ottawa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2024

10/10 Excellent

Mousab

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing resort with amazing staff and fantastic service
Stayed 4 nights in Mar 2024

10/10 Excellent

Wing Han Christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service. The staff were helpful and attentive. Highly recommended.
Stayed 6 nights in Feb 2024

10/10 Excellent

Ho Ming

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone carries a smiling face. They pamper us into a state of total relaxation. The beach is wonderful. We can order drinks anywhere at pool and beach. A letter from the manager is very warm to us. An almond cake and cookies are amazing. Efforts of pest control are noticeable.
Stayed 2 nights in Feb 2024

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel and staff.
great hotel on a nice beach where staff are always trying to make your stay enjoyable. Beds could be a little more comfortable. Staff were absolutely fantastic and we look forward to visiting again.
Stayed 9 nights in Dec 2023
Response from Sam on Jan 27, 2024
Dear Michael,We very much appreciate your comments regarding your stay at the La Veranda Resort Phu Quoc - MGallery Collection. It is great to see your positive ratings in most of the areas. I have also noted that you're not entirely satisfied with the bed during your stay. If you have some specific points you would like to share with me about what were your expectations, I would love to hear them. Thank you again for taking the time to share your experience, and we are looking forward to welcoming you again. Sincerely,Shamir Gubot EsperaGuest Experience ManagerLa Veranda Resort MGallery Collection

10/10 Excellent

Raymond

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, beach, and pool. Nice restaurant with a great breakfast buffet. Very friendly staff with great recommendations and very helpful. Really enjoyed my stay here.
Stayed 3 nights in Oct 2023
Response from Sam on Nov 19, 2023
Dear Raymond,Bonjour! Xin Chao!We very much appreciate your time spent sharing your “magnifique” experience at our oasis by the sea.La Veranda MGallery Hotel Collection is designed to bathe our guests in luxury and the French Art de Vivre, with our legendary hospitality and our culinary excellence, and of course knowing that you truly enjoyed your stay is very rewarding for all of us.Your kind review will inspire our team to continuously strive to provide excellent service to our guests.Once again, thank you for your kind words, and we do hope to welcome you to your next tranquil holiday on the Pearl Island.Bien à vous,La Veranda Team

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La Veranda was the best property I stayed at while my three weeks in Vietnam. I am definitely recommending this to friends and if I return to the island, I will stay here the staff was above and beyond friendly. Sam, from guest relations made me feel so welcome from the onset of my visit. Luan also made me feel very welcome in explaining the property amenities. I pre-planned a massage and that was an amazing way to start my visit. I didn’t feel like I needed to leave the resort as the beach and pool were so lovely and quiet. The beach waters were safe and I knew the beach staff was looking out. The breakfast buffet was very good, I enjoyed the maid to order eggs and pancakes. The pastry section was very good being a solo traveler. I appreciated how extensive the in room dining menu was and how excellent the food tasted. I didn’t want to leave this property. Everything exceeded my expectations.
Stayed 3 nights in Oct 2023
Response from Sam on Oct 25, 2023
Dear Ms. Amy, Thank you for taking the time to share your wonderful experience with us. We are delighted to hear that La Veranda Resort Phu Quoc - MGallery was the best property during your three weeks in Vietnam and that you are recommending us to friends. Your kind words about our staff, amenities, beach and pool, breakfast buffet, and in-room dining menu truly make us proud. We are really delighted to share your feedback with the rest of the team specially to Sam and Luan, as it will serve as encouragement to strive for excellence.At La Veranda Resort Phu Quoc - MGallery we strive to make every stay a unique and memorable experience. We take great pride in exceeding our guests’ expectations and are very pleased to hear that we have achieved this goal for you. Once again, thank you for your kind words about our services and we look forward to welcoming you back soon.Best Regards, Shamir EsperaGuest Relations OfficerLa Veranda Resort Phu Quoc - MGallery

10/10 Excellent

Michael, Omaha

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed at La Veranda many times. The staff makes the stay perfect.
Stayed 4 nights in Jul 2023

10/10 Excellent

Aleksios

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel! Every little detail has been attended to; rooms are stylish and spotlessly clean; the staff is extremely attentive, professional, and helpful; the beach is great, clean, and convenient
Stayed 3 nights in Jan 2023
Response from La Veranda Team on Feb 2, 2023
Dear Mr. Aleksios,Bonjour ! Xin Chao !Thank you very much for sharing your thoughts of MGallery Collection - La Veranda Resort.In colonial-era Indochine, service was prized as an art form. We try our best to resurrect this art from a bygone era by focusing on the finer details and we are proud that to know you were satisfied with our genuine service.We appreciate your kind recommendation and we look forward to welcome you back to MGallery Collection - La Veranda Resort for another memorable stay in the finest of French-Indochine luxury.Bien à vous,La Veranda Team

10/10 Excellent

kim

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is easily the best hotel on phu quoc. It is beautifully styled in a French colonial look, it has its own spacious beach area and pool. A great gym and free daily yoga with a wonderful Vietnamese teacher The staff are fantastic, the food is great. If you want to switch off and enjoy some peace and quiet this is the place for you. Please do tip the staff the average wage is $30 a week they work 6 days!! A couple of dollars goes a long way!
Stayed 12 nights in Jan 2023
Response from La Veranda Team on Jan 27, 2023
Dear Ms. Kim,Bonjour ! Xin Chao !Thank you very much for sharing your thoughts of MGallery Collection - La Veranda Resort.In colonial-era Indochine, service was prized as an art form. We try our best to resurrect this art from a bygone era by focusing on the finer details and we are proud that to know you were satisfied with our genuine service.We appreciate your kind recommendation and we look forward to welcome you back to MGallery Collection - La Veranda Resort for another memorable stay in the finest of French-Indochine luxury.Bien à vous,La Veranda Team

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An amazing hotel with excellent customer service
Stayed 6 nights in Nov 2022
Response from La Veranda Team on Nov 22, 2022
Dear Valued Guest,Bonjour ! Xin Chao !Thank you very much for sharing your thoughts of MGallery Collection - La Veranda Resort.In colonial-era Indochine, service was prized as an art form. We try our best to resurrect this art from a bygone era by focusing on the finer details and we are proud that to know you were satisfied with our genuine service.We appreciate your kind recommendation and we look forward to welcome you back to MGallery Collection - La Veranda Resort for another memorable stay in the finest of French-Indochine luxury.Bien à vous,

10/10 Excellent

Cindy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were there for two nights with our daughter and her husband. We stayed at the beachfront suites. The rooms and facilities were clean and well maintained. Loved that we were just a few steps from the sand and can hear the waves. Beach was really nice. Wish we could’ve stayed longer. Maybe next time.
Stayed 2 nights in Nov 2022
Response from La Veranda Team on Nov 14, 2022
Dear Mrs. Cindy,Bonjour ! Xin Chao !Thank you very much for sharing your thoughts of MGallery Collection - La Veranda Resort.In colonial-era Indochine, service was prized as an art form. We try our best to resurrect this art from a bygone era by focusing on the finer details and we are proud that to know you were satisfied with our genuine service.We appreciate your kind recommendation and we look forward to welcome you back to MGallery Collection - La Veranda Resort for another memorable stay in the finest of French-Indochine luxury.Bien à vous,La Veranda Team

10/10 Excellent

Cindy

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We really enjoyed our stay. The property is beach front and very clean. We will definitely stay there again the next time we are in Phu Quoc!
Stayed 2 nights in Nov 2022
Response from La Veranda Team on Nov 14, 2022
Dear Mrs. Cindy,Bonjour ! Xin Chao !Thank you very much for sharing your thoughts of MGallery Collection - La Veranda Resort.In colonial-era Indochine, service was prized as an art form. We try our best to resurrect this art from a bygone era by focusing on the finer details and we are proud that to know you were satisfied with our genuine service.We appreciate your kind recommendation and we look forward to welcome you back to MGallery Collection - La Veranda Resort for another memorable stay in the finest of French-Indochine luxury.Bien à vous,La Veranda Team

10/10 Excellent

Stephen

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great getaway place off the beaten track. Excellent staff well trained.
Stayed 3 nights in Jul 2022
Response from La Veranda Team on Aug 4, 2022
Dear Mr. Stephen. Bonjour ! Xin Chao ! Thank you very much for sharing your thoughts of MGallery Collection - La Veranda Resort. In colonial-era Indochine, service was prized as an art form. We try our best to resurrect this art from a bygone era by focusing on the finer details and we are proud that to know you were satisfied with our genuine service. We appreciate your kind recommendation and we look forward to welcome you back to MGallery Collection - La Veranda Resort for another memorable stay in the finest of French-Indochine luxury. Bien à vous,

10/10 Excellent

Moki, San Francisco

Stayed 1 night in May 2022

8/10 Good

Christophe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the best Boutique Resortson PQ
This was our second stay and yet again we were impressed. Strengths: Price repositioning due to Covid, making this an unbeatable offer. The chef in the restaurant is the secret weapon - offering superb quality and refined meals. Welcome drink is of a high standard Villa's are spacious, and anti mosquito measures available (as you literally live in a jungle) Swimming pool is cozy - well maintained Service is splendid Area's of improvement: Nothing special or lacking, but unfortunately the beach is currently destroyed due to tidal impact while this will be fixed due time. Not under La Veranda control is the next door local resort playing loud music and the construction on the other side. Breakfast is "a la carte" and OK, albeit it lacks a bit of refinement vs the Restaurant experience As a total experience, this is a 4 on 5 star great score in troublesome times. Keep it up !
Stayed 1 night in Mar 2021
Response from Enzo on Apr 19, 2021
Dear Chirstophe, Xin Chao! Bonjour! Thank you so much for your loyalty and for your great review about your stay in La Veranda Resort Phu Quoc - MGallery Collection. MGallery Collection is designed to bathe our guests in luxury and the French Art de Vivre, with our legendary hospitality and our culinary excellence, and of course knowing that you truly enjoyed your stay is very rewarding for all of us. Indeed it is great to see your positive ratings in most of the areas. However, I have also noted that you're not entirely satisfied with the a la carte breakfast. If you have some specific points you would like to share with me about what were your expectations, I would love to hear them. Anyway, your kind review will inspire our team to continuously strive to provide excellent service to our guests. Once again, thank you for your kind words, and we do hope to welcome you for your next "wonderful" holiday in Pearl Island. Cordialement, La Veranda Team

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing stay in lovely resort
Really loved our stay at La Veranda - a lovely resort with beautiful gardens. Hope the beach reclamation continues to keep beach presentable. Great service and caring manager Enzo who checked in with guests everyday on at least one occasion.
Stayed 7 nights in Feb 2021
Response from Enzo on Sep 29, 2021
Dear Helen, Xin Chao! Bonjour! Thank you very much for your loyalty and sharing your wonderful comments, we are happy to read know that you had you had an overall great experience in our mansion by the sea. We are humbled by your kind words on our location, our rooms, our swimming pool and our staff, rest assured that we will share to the team for the purpose of inspiring them to continuously strive hard in achieving excellence. Thank you for your ongoing supports and we are looking forward to be at your service again on your next trip to Phu Quoc. Kind regards, La Veranda Team

10/10 Excellent

Steven, Ho Chi Minh City

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay at La Veranda over the Christmas holiday. The facility is top notch and the beach is beautiful. Most of all the staff, everyone from management, to reception, to F&B, to housekeeping, to grounds and security was friendly, proficient, and genuinely focused on making our stay as comfortable and pleasant as possible.
Stayed 4 nights in Dec 2020
Response from Enzo on Feb 22, 2021
Dear Steven, Xin chao! Bonjour! Thank you so much for this great review, we are delighted to see that your enjoy so much your Phu Quoc getaway in La Veranda Resort MGallery Collection! In colonial-era Indochine, service was prized as an art form. We try our best to resurrect this art from a bygone era by focusing on the finer details and we are proud that to know you were satisfied with our genuine service. We're sure that this wonderful feedback will motivate us to strive harder for providing the best service for our customers. Once again, thank you for staying with us and we look forward to welcome you back very soon in our hidden haven for another “fantastique” stay! Bien à vous, La Veranda Team

8/10 Good

michae c

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Place To Relax
Nice and quiet resort with a lot of trees and plants. Staffs are friendly and helpful. Very short walk to the beach and swim there where the water is clean and calm. My room is a bit small with a queen size bed otherwise everything is perfect. The bed is comfortable and the balcony size is good. Just a short ride to the night market, my favorite sea food restaurant Xin Chao and the airport. You can walk easily to the King Kong supermarket to buy snacks and drinks. Buffet breakfast is good with many varieties and sitting area is very comfortable . The TV channels are ok but not the best and I wish the TV screen can be larger. I was there on Christmas eve and I received a little gift from the hotel. That is very nice.
Stayed 1 night in Dec 2020
Response from Enzo on Feb 22, 2021
Dear Valued guests, Xin Chao! Bonjour! What a pleasure it is to read your wonderful review on Hotel.com! We thank you so much for sharing your experience with other fellow travelers here regarding your experience at our hidden oasis. We are pleased to read that you enjoyed your stay with us in our hotel and the rest of our services. Please rest assured that your great comment will be shared with our colleagues who will be very motivated. Regarding your feedback on the TV, I'm sorry to hear that you didn't have the best experience. We are currently investing in the refurbishment of our rooms and we will have soon the most up to date equipment. Larger TV are available in our highest room category. We look forward to another opportunity to host you at La Veranda Resort Phu Quoc - MGallery Collection. Bien cordialement, La Veranda Team

10/10 Excellent

Jeppe

Stayed 6 nights in Oct 2020

10/10 Excellent

Christophe

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A rating re-confirmed
Despite poring rain, we had a great get-away weekend as the overall service and quality of dishes was outstanding. The rooms are obviously a highlight and the colonial setup a gem. We had however some issues with a faulty old airco but the resort provided the possibility for an upgrade to a villa. Overall, we can highly recommend this place as being very convenient and of high standards
Stayed 2 nights in Jul 2020
Response from Enzo on Sep 29, 2021
Dear Christophe, Bonjour! Xin Chao! We are delighted to receive a positive review from you, thank you. We’re thrilled that our upgrade had fulfilled your enjoyment. Our owner, Madame Catherine used her fondest memories as inspiration for its décor and all the little details you see around your room. Her intention was for all our valued guests to make their memories while in La Veranda, as she once did. Ensuring our guest’s comfort is the core of what we do and we are glad that we were able to meet your expectations and offering a real MGallery Magnifique journey. We are looking forward to welcoming you back to our mansion by the sea surrounded by lush tropical gardens, for another amazing vacation with us. Bien à vous, La Veranda Team

10/10 Excellent

Dhini, Hanoi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort is beautifully decorated, best location to the sea dan the staffs are so helpful. They go to extra length to accomodate guess satisfaction. They upgraded our room free charge. Best services, complimentary airport transport both ways, complimentary transport to Sao Beach and amazing Welcome Drink. I definitely would like to come back again. One more thing, they have the best Gourment restaurant for dinner.
Stayed 3 nights in Jul 2020
Response from Enzo on Sep 29, 2021
Thank you very much for your loyalty and sharing your wonderful comments, we are happy to read know that you had you had an overall great experience in our mansion by the sea. We are humbled by your kind words on our location, our rooms, our swimming pool and our staff, rest assured that we will share to the team for the purpose of inspiring them to continuously strive hard in achieving excellence. Thank you for your ongoing supports and we are looking forward to be at your service again on your next trip to Phu Quoc. Kind regards, La Veranda Team

10/10 Excellent

Daniella

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Paradise
Truly a spectacular stay — the hotel staff were all wonderful, the beach + pool are lovely, the food is great, the rooms are airy and light and very comfortable, the spa was lovely, I could go on and on. Highly recommend, couldn't find a single fault with the place and absolutely will be coming back.
Stayed 4 nights in Mar 2020
Response from Enzo on Sep 29, 2021
Dear Daniella, Bonjour! Xin Chao! We very much appreciate your time spent sharing your “magnifique” experience at our oasis by the sea. MGallery by Sofitel is designed to bathe our guests in luxury and the French Art de Vivre, with our legendary hospitality and our culinary excellence, and of course, knowing that you truly enjoyed your stay is very rewarding for all of us. Your kind review will inspire our team to continuously strive to provide excellent service to our guests. Once again, thank you for your kind words, and we do hope to welcome you for your next tranquil holiday on the Pearl Island. Cordialement, La Veranda Team

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel.
Superb hotel, staff great AOM on front desk provided great service with flight disruption. Spa excellent, Mr Trung yoga classes and spa treatments were perfect. Food in the hotel was very good with local restaurants if you want to eat out.
Stayed 5 nights in Mar 2020
Response from Enzo on Sep 29, 2021
Dear Margaret, Bonjour! Xin Chao! Thank you for your personal feedback regarding your recent visit here to La Veranda Resort MGallery Sofitel. We are very happy to read that you have felt our efforts in providing quality and service within our enchanted sanctuary. Our owner, Madame Catherine, purposefully designed and built La Veranda to be a family home, so we try our best to provide a home away from home for our customers with of course the touch of five-star service. That's what makes the difference between holidays and memorable holidays. Once again, thank you for staying with us and we look forward to welcoming you back very soon in our hidden haven for another “fantastique” stay! Bien à vous, La Veranda Team

10/10 Excellent

jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
French colonial fusion of delight
I felt like I’d been transported back in time to a gentler world cushioned by good manners, respect and an eye for detail. From the complimentary drinks upon arrival and departure, a lemon sorbet by the pool to an evening chocolate delivered with a smile.
Stayed 1 night in Mar 2020
Response from Enzo on Sep 29, 2021
Dear Jennifer, Bonjour! Xin Chao! We very much appreciate your time spent sharing your “magnifique” experience at our oasis by the sea. MGallery is designed to bathe our guests in luxury and the French Art de Vivre, with our legendary hospitality and our culinary excellence, and of course, knowing that you truly enjoyed your stay is very rewarding for all of us. Your kind review will inspire our team to continuously strive to provide excellent service to our guests. Once again, thank you for your kind words, and we do hope to welcome you for your next tranquil holiday on Pearl Island. Cordialement, La Veranda Team

10/10 Excellent

Brian, Australia

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
This is probably the best hotel my family and I have ever stayed in. The staff made us feel at home right from our check in. The beach area was for hotel guests only and that limited the number of people and generated a relaxing atmosphere, unlike the hotels either side. Everything my wife and I wanted in a relaxing holiday was at our fingertips. The rooms were well decorated and clean and secluded from other rooms by the wonderfully gardens. The managers were always walking around to make sure guests were happy and all their needs were catered for. The food and restaurants were marvellous although a bit pricey, but I suppose that is worth paying for the quality. The only improvement my sons would suggest is to replace the gym equipment as it was not working. Shops are within walking distance but as you would suspect the main shopping street is very busy at night.
Stayed 7 nights in Jan 2020
Response from Enzo on Sep 29, 2021
Dear Brian, Bonjour! Xin Chao! Thank you for your feedback regarding your recent visit here to La Veranda Resort MGallery Hotel Collection. We are happy to read that you have felt our efforts in providing quality and service within our enchanted sanctuary. Our owner, Madame Catherine, purposefully designed and built La Veranda to be a family home, so we try our best to provide a home away from home for our customers with of course the touch of five-star service. That's what makes the difference between holidays and memorable holidays. Regards to gym equipment, thanks for your suggestion, we did transfer the issue to the relevant department and got them checked and replaced. Once again, thank you for staying with us and we look forward to welcoming you back very soon in our hidden haven for another “fantastique” stay! Bien à vous, La Veranda Team

8/10 Good

Verified traveler

Stayed 3 nights in Jan 2020

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities
This area is the best i have even been. Good resort
Stayed 1 night in Jan 2020
Response from Enzo on Sep 29, 2021
Dear customer, Bonjour! Xin Chao! Thank you for your feedback regarding your recent visit here to La Veranda Resort MGallery Hotel Collection. We are happy to read that you have felt our efforts in providing quality and service within our enchanted sanctuary. Our owner, Madame Catherine, purposefully designed and built La Veranda to be a family home, so we try our best to provide a home away from home for our customers with of course the touch of five-star service. That's what makes the difference between holidays and memorable holidays. Once again, thank you for staying with us and we look forward to welcoming you back very soon in our hidden haven for another “fantastique” stay! Bien à vous, La Veranda Team

10/10 Excellent

Cuc, Seattle

Traveled with family
Liked: Cleanliness, staff & service, amenities
Staff and reception was very good. Thao and Lai were amazing and deserve the best for all of their hard work. Complimentary airport pickup was nice. Food at the resort was good. Service from Thuan and Ngan was phenomenal, as well as another individual who I forget his name. Bar and beach service was also good. One thing about it that we didn't like was the rough brick/rock pavement. It was very uneven, making walking and transferring luggage tough at times.
Stayed 4 nights in Jan 2020

10/10 Excellent

Verified traveler

Stayed 3 nights in Jan 2020

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just an exceptional property. You could spend your entire time in Phu Quoc here and never leave and be happy.
Stayed 4 nights in Dec 2019

10/10 Excellent

Cherie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Stay! Great facilities, lovely room
Wonderful stay! Great customer service, lovely rooms and terrific facilities. The restaurant food was delicious and reasonably priced.
Stayed 3 nights in Oct 2019
Response from Enzo Lepolard, Guest relations officer on Nov 18, 2019
Dear Cherie, We very much appreciate your comments regarding your stay at the La Veranda Resort Phu Quoc - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, La Veranda Team

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
From the beginning to the end the stay was relaxing and enjoyable. All the staff are friendly and eager to make your stay memorable. The lush gardens are beautiful and allow you privacy and amble space to retreat
Stayed 3 nights in Oct 2019
Response from Enzo Lepolard, Guest relations officer on Nov 18, 2019
Dear Valued guests, Bonjour ! Xin Chao ! We very much appreciate your time spent to share your “magnifique” experience at our oasis by the sea on Expedia. MGallery by Sofitel is designed to bathe our guests in luxury and the French Art de Vivre, with our legendary hospitality and our culinary excellence, and of course knowing that you truly enjoyed your stay is very rewarding for all of us. Your kind review will inspire our team to continuously strive to provide excellent service to our guests. Once again, thank you for your kind words, and we do hope to welcome you for your next "fabulous" holiday in Pearl Island. Cordialement, La Veranda Team

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Aug 2019
Response from Enzo Lepolard, Guest relations officer on Sep 13, 2019
Dear Valued Guests, Bonjour! Xin Chao! We thank you for taking the time to write this lovely comment about your stay in La Veranda Resort. We are delighted that you enjoyed your experience in our beautiful colonial style home and our excellent service. We were happy to share your impressions with our teams, who thank you warmly! Your satisfaction is our greatest reward. We look forward to welcome you again for your next vacation on Phu Quoc Island. Bien cordialement, La Veranda Team

10/10 Excellent

Van

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Paradise Found!
This was a return visit to La Veranda after a 7 year hiatus. I love this place! I would not call it a resort or hotel because there is something more special and unique about La Veranda. It feels like home. The staff are very accommodating, the gardens and grounds are impeccable maintained and the rooms and villas are beautifully decorated and well appointed. The perfect place to unwind in this tropical paradise.
Stayed 3 nights in Jun 2019
Response from Enzo Lepolard, Guest relations officer on Sep 9, 2019
Dear Michael, Bonjour! Xin Chao! We very much appreciate your time spent to share your “Magnifique” experience at our oasis by the sea on Expedia. MGallery Hotel Collection is designed to bathe our guests in luxury and the French Art de Vivre, with our legendary hospitality and our culinary excellence, and of course, knowing that you truly enjoyed your stay is very rewarding for all of us. Your kind review will inspire our team to continuously strive to provide excellent service to our guests. Once again, thank you for your kind words and your loyalty, and we do hope to welcome you for your next tranquil holiday on Pearl Island. Cordialement, La Veranda Team

10/10 Excellent

Caroleena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous LaVeranda; Filthy Phu Quoc!
We loved the quiet elegance of this resort. It’s beautifully run - the staff are very attentive. English isn’t widely spoken but we managed to understand each other very well. The rooms are lovely, our only issue was that the bed was way too soft -- we aren't used to this and found it difficult to sleep for extended periods of time. The food was fabulous, with a wide variety of healthy and decadent options. And the bar and dining areas were very beautifully set up - more like a private home rather than a hotel. The actual spa is under renovation and will soon make way for a wellness centre, but there’s nothing to complain about the set up of the temporary spa - it’s really good. The other facilities are understated but beautifully maintained, with lush gardens throughout. Best of all, though it is by no means small, it feels personal, intimate and customised to your needs. With great WiFi, which means both work and Netflix have been easily accessible. We only explored two things on the island -- the morning market and the evening market. We were completely turned off by how dirty the whole island is. Even the sea in front of the hotel was dirty, though the staff were very quick to pick up any garbage that floated to short. The situation is very bad and will hardly make the island sustainable in the long term. If we do come back, it will only be to enjoy the facilities at La Veranda, the rest of the island that we experienced was pretty awful.
Stayed 3 nights in Jun 2019
Response from TUYET on Jun 28, 2019
Dear Ms. Caroleena, Bonjour! Xin Chao! We are so happy to read your wonderful review. Glad to note that you loved the rooms, the food at Pepper tree restaurant & our Le Spa as well as the service from team members. MGallery by Sofitel is designed to bathe our guests in luxury and the French Art de Vivre, with our legendary hospitality and our culinary excellence, and of course, knowing that you truly enjoyed your stay is very rewarding for all of us. Your kind review will inspire our team to continuously strive to provide excellent service to our guests. Once again, thank you for your kind words, and we do hope to welcome you for your next tranquil holiday on Pearl Island. Cordialement, La Veranda Team

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful pool and beachfront, nice rooms, very helpful front desk staff.
Stayed 1 night in May 2019
Response from Front Office Manager on May 13, 2019
Dear Value Guest, Bonjour ! Xin Chao ! Thank you for sharing your genuine feedback following your recent stay atMGalleryLa Veranda Resort on Expedia. Many travelers come to Phu Quoc as a break from all their busy voyages throughout our country. This dates back many years ago, that even King Gia Long, the first emperor of Vietnam came here to rest and rejuvenate. It’s our pleasure to read that you felt relaxed and could unwind in our mansion by the sea. Our aim is to provide refined service amid natural beauty. We are really delighted to share your feedback with the rest of the team, as it will serve as encouragement to strive for excellence. We look forward to welcoming you back again soon. Cordialement, La Veranda Team

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Their hospitality was excellent. I could tell that the hotel has been educating local staffs well. I wish I could stay longer and would recommend friends to stay here. Thank you.
Stayed 2 nights in May 2019
Response from Front Office Manager on May 13, 2019
Dear Value Guest, Bonjour ! Xin Chao ! Thank you very much for sharing your thoughts of MGalleryLa Veranda Resort Phu Quoc on Expedia. In colonial-era Indochine, service was prized as an art form. We try our best to resurrect this art from a bygone era by focusing on the finer details and we are proud that to know you were satisfied with our genuine service. We appreciate your kind recommendation and we look forward to welcome you back to MGallery by Sofitel La Veranda Resort for another memorable stay in the finest of French-Indochine luxury. Bien à vous, La Veranda Team

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Impeccable service. Superb food. Excellent location.
Stayed 6 nights in Apr 2019
Response from Front Office Manager on May 13, 2019
Dear Value Guest, Bonjour ! Xin Chao ! We very much appreciate your time spent to share your “excellent” experience at our oasis by the sea on Expedia. MGallery by Sofitel is designed to bathe our guests in luxury and the French Art de Vivre, with our legendary hospitality and our culinary excellence, and of course knowing that you truly enjoyed your stay is very rewarding for all of us. Your kind review will inspire our team to continuously strive to provide excellent service to our guests. Once again, thank you for your kind words, and we do hope to welcome you for your next tranquil holiday in the Pearl Island. Cordialement, La Veranda Team

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 11 nights in Feb 2019

10/10 Excellent

Verified traveler

Stayed 2 nights in Oct 2018
Response from La Veranda Team on Jan 16, 2019
Thank you so much for this 5-stars review on your recent experience in La Veranda Resort MGallery by Sofitel. It's a pleasure to see that you enjoyed our lovely mansion by the sea. I will share your nice score with the rest of our team. Thank you again for taking the time to review us, we look forward to welcome you again in near future. Sincerely, La Veranda Team

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2018
Response from Enzo Lepolard, Guest relations officer on Oct 6, 2018
Dear Martin, Thank you very much for sharing your experience with us on Hotels.com ! It was a pleasure to be involved in the success of your holiday. We strive to ensure that our guests get the absolute highest standard of service possible in the hotel industry and we’re thrilled to hear that our staff was able to provide this to you. Once again thank you for your review and we all look forward to welcoming you again to La Veranda. Kind regards, La Veranda Management Team

10/10 Excellent

mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent and quiet hotel
I had 2 two wonderful days in here with my friends
Stayed 1 night in Jun 2018
Response from Enzo Lepolard, Guest relations officer on Oct 7, 2018
Dear Mike, We very much appreciate your comments regarding your stay at the La Veranda Resort Phu Quoc - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, La Veranda Management Team

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing experience all around!
We arrived during rainy season, yet we can still leave with happy memories, partly due to our stay at La Veranda! The staff are outstanding - they go the extra mile to enhance your experience. Little touches, such as providing an evening baked good in our room, really left an impression. Thank you La Veranda!
Stayed 4 nights in Jun 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Beautiful peaceful hotel set in lush gardens on sandy long beach perfect for an early morning walk. Will return again.
Stayed 3 nights in May 2018

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An excellent hotel. My only suggestion would be better drinks service around the pool and beach areas.
Stayed 3 nights in Mar 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

えりこ, ハノイ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
こじんまりとした居心地のよい素敵なホテルでおススメです
ホテルはコロニアル調の外観で、随所にセンスが感じられる内装です。部屋は恐らく標準タイプに泊まりました。あまり広くはないものの、天井が高いからか狭さを感じさせず、また掃除や手入れも行き届いていて満足です。全体的にヨーロッパやアメリカからのお客さんが多い印象で、アジア系のお客さんは少数派でしたので、ベトナムにいる感じがしませんでした。日本人は数組宿泊していました。ホテルの規模からも、大人数のツアー客はまず泊まることはないですし、ホテルのどこにいても静かで大変リラックスすることができました。部屋にお菓子のサービスがあったり、プールサイドでシャーベットが振る舞われたり、ちょっとしたサービスが嬉しかったです。朝ごはんは種類が豊富で、何より味がとても美味しかったです。2泊しましたが、2日目の朝ごはんのサラダ類の種類が前日からガラッと変わっていたのにも驚きました。連泊しても飽きない工夫がされています。また、ホテル内のPepper Treeというレストランで夕食(フレンチ、ベトナミーズのフュージョン)をとりましたが、こちらの食事も素晴らしかったです。とにかく素晴らしいホテルだったので、次回フーコックに来ることがあれば、またこのホテルに泊まりたいです。2泊でものんびりできましたが、3泊はしてもいいかなと思いました。
Stayed 2 nights in Dec 2017