Ratings based on 1,057 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
84% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
3.8 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom appleto, wi

Beautiful beach and fantastic staff!

Posted Apr 17, 2015
Pros: Very clean and well kept.
Cons: The kids club isn't all that great and designed for very young children. There are not many extra activities which is fine with us.
Location: 15 minute walk from playa del Carmen.
My husband and I took our 8 daughter to Mexico for her first time and we loved the Reef Playacar! Everything booked via Expedia worked splendidly and literally everything was done for us. The resort is about a 40 minute drive from the Cancun airport and a 15 minute walk from downtown Playa del Carmen. The kids club is lacking and the water activities although free, did have time limits. The food was fantastic and the variety and quality of the buffet was great. The staff is incredibly friendly and helpful. The beach is absolutely beautiful and perfect! There are no rocks and the seaweed it regularly removed from the beach by the hotel staff. I do highly recommend upgrading to the premium package for the 19 dollars a day. It gives you free wifi, free acces to the Terazzo grill (6$ up charge per person otherwise) and the best part was access to Nico's bar. There is hardly ever anyone there and you get drinks very quickly and there is a better selection! Orlando is great and will make whatever you want! The bar itself is very cozy and there are great beach "beds" that are usually open. The landscape is amazing and the picture online actually look like the resort, We plan to return in 2 years :)
4 out of 5
Recommended
for Everyone
by A verified travelerfrom córdoba argentina

Exelente hotel en la playa

Posted Apr 15, 2015
La experencia ha sido muy buena. El hotel exelente. El personal muy amable y correcto las instalaciones y los servicios muy buenos.
4 out of 5
Recommended
for Everyone
by A verified traveler

Awesome hotel

Posted Apr 11, 2015
Hotel and staff were great. They accommodated all of our needs. The layout of hotel was excellent with variety of areas to lounge, pools were great especially with the free scuba demos
5 out of 5
Recommended
for Everyone
by A verified traveler

Awesome experience!

Posted Apr 7, 2015
Pros: LOVED LOVED LOVED the staff they are very helpful and wait on you at all times!
Cons: Front desk can definately be improved. You have 3-4 ppl with 1 working.
Location: Location was great, right in the middle of excursions and 20 minute walk into town.
Great time @ The Reef. I would definately recommend this hotel to others.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom IGH, MN

Great location and a clean resort.

Posted Mar 25, 2015
Pros: Location is good and the resort is clean. I enjoyed the upgraded beach bar. The drinks were great!
Cons: The food was the same thing everyday. Quality of food was not the greatest. The snack bar was pretty good though for just a little something.
Location: Great location. Walking distance to town.
This is our 2nd time here and it's a great place to stay if you want clean and good location without draining your pocket. I would recommend the upgraded bracelets, worth the upgrade for our party of 8 that likes to drink on vacation. Huberto the pool bartender was the best at making drinks and he was fast. We booked a excursion from someone on the beach called Superior but they never showed up. Don't book from beach walkers. We then booked with the travel place at the resort which was at least there to bring us on our excursion but it wasn't what we thought it was going to be. They couldn't give us a complete refund but did give us some money back which is better than nothing. If you book a excursion just be sure it's what you want and clarify it with the sales agent.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom mn

Hard beds

Posted Mar 16, 2015
I love the resort but the beds were extremely hard. I ended up with a sore back. I would still go back to the resort because it was a lower occupancy and had a great time. The staff was very friendly and made sure you had fun. the beach was beautiful but there was seagrass floating up the whole time we were there.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 13, 2015
Nice smaller resort,no waiting for anything. Close to the town area.
3 out of 5
by A verified traveler

Mediocre hotel

Posted Mar 12, 2015
Upon arriving the lobby was nice and the staff was friendly. After check-in we were escorted to our room which was outdated and the floors were dirty. Overall the resort is nice if you do not have high hopes. It is a smaller resort so you are never fighting for a chair at the pool or beach; even during peak times. The downfall of the pool and beach - the pool was always dirty and numerous guests had complained. The beach had so much seaweed washed up on shore that you had to pretty much walk in the water or walk way off-shore. As for the food, it was mediocre at best. The buffet served the same foods daily and often times what was leftover from dinner got served at breakfast the next day. The snack shacks food was awful and the Italian restaurants was okay. We have been to numerous other resorts and most likely would not ever go back to this one.
3 out of 5
by A verified traveler

Beautiful location...hotel needs many updates.

Posted Mar 9, 2015
The overall look of the hotel is beautiful, staff was great. However we didn't sleep for one night due to the constant noise. Whether it be the blaring music from the upstairs bar which stayed open until 2 am or the staff rolling carts by and doing work on the building, constant banging and other noises. Walls are paper thin so expect to hear EVERYTHING your neighbors are up to. If not for the overall condition of the rooms it would have been a great trip. Clean beaches, nice pool and great staff and those locations.
3 out of 5
by A verified traveler

Posted Mar 4, 2015
Food and drinks selection not good, but facilities pool and beach area are nice