"Incredible staff, great food, amazing vacation!"
We were greeted with a welcome drink, and from that point on were spoiled for 8 days. The staff is truly incredible. For my son's birthday, they made him a Minecraft cake even though they had never heard of Minecraft. The activity staff of Jose Luiz, Hassel, Sugei, and Valeria were constantly engaging in a way that was never pushy. Our kids loved them, and I enjoyed some ping pong games with them. Waitstaff, headed by Joel, learned our likes quickly. The first morning I asked for a cappuccino, and each morning there was one waiting for me. They also would bring anything from any of their restaurants to you if requested. Snorkeling at the hotel is nice. I saw flounder, lion fish, baby stingrays, eels, and many other beautiful fish. Rooms are spacious and clean, and bathroom products are Chi. Fridge is well stocked. Hotel bars are well stocked, and all bartenders are happy to make anything for you. Fitness room is a bit small, but it was clean and had ever thing I needed. Resort credits were easy to use. We chose: Ultimte Dolphin Swim, Snorkeling adventure, Chef dinner, and some Spa services. Keep in mind the 16% tax though. We had $1500 in credits and used most of them. Tax was around $250usd. We opted to sit through the time share presentation to get a Jeep rental and extra credits. It was a little more than 90 minutes, but it was not a high pressure sell. It was interesting to hear about all Palace resorts. Overall, an unforgettable experience and would highly recommend.
Traveller from Fairfax, VA