Ratings based on 195 Verified Reviews

They paid and stayed. We double-checked.
2.6 out of 5
54% of guests recommend
2.7 Room cleanliness
3.0 Service & staff
2.5 Room comfort
2.4 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified travelerfrom new york

Rundown, staff not knowledgeable, hated it

Posted May 21, 2015
I had a horrible room the first night. It was dirty and smelled like cigarettes, sheets smelled and it wasn't the ocean view I paid for. The food wasn't tasty and it was the same everyday. Lights went off at least 4 times a day. Beach was very dirty and so was the pool. The burgers sat in liquid for an hour at the snack bar.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Norwich CT

Nice hotel bad rooms

Posted May 21, 2015
Hotel was nice but the room was dusty dirty and it smell like humidity. I had asma n the other 2 rooms they offer me were the same. I couldn't sleep or rest in my room. Good\excellent entertainments.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom West Palm Beach, FL

Nice for the price!

Posted May 18, 2015
Cons: Power outages
Extremely friendly staff! Delicious buffet food! Restaurants where we had to make reservations left much to be desired in the way of service. Beautiful facility! Excellent spa! Lots of activities for the whole family. World class entertainment in the evenings at resort. Boca Chica is tourist friendly with local flair. Safe and authentic experience with locals - all very warm and welcoming. :)
1 out of 5
by A verified travelerfrom NY

Posted May 4, 2015
Pros: nothing
Cons: everything
Location: near the city
don't get lockout will take two hours to open the door. the food is ok. this has been the worst experience I have ever had in a resort. they have bedbugs. the employed act like dont care about you.
2 out of 5
by A verified travelerfrom NY

Posted Apr 28, 2015
Pros: The pleasant staff and restaurants
Cons: the conditions of the room
The rooms were outdated and not clean. Surprisingly the food was good and the staff was very friendly.
1 out of 5
by A verified travelerfrom Atlanta

Hotel Nightmare

Posted Apr 15, 2015
This hotel and the service should be considered a crime. The service can be rated the worst my family and I have ever experienced. We experienced from commode sewage leak to a broken room door. The staff appears to be paid not to help. Please stay away.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom NY

Ocean Front room

Posted Apr 15, 2015
Pros: Location, very kid friendly ocean.
Cons: everything could be improved, food, drink options, room, staff...
Location: had 2 great boat trips, but would have been easier if we stayed at La Ramona.
Not bad, we felt there was room for improvement in everything here, but all in all we had a nice vacation...
2 out of 5
by A verified travelerfrom JC, NJ

Would never send my worst enemy there

Posted Apr 8, 2015
Pros: The beach
Cons: Everything, service, furniture, staff, paint, food selection,
Location: Boca Chica beach, Neptune restaurant and lots of local vibes. Several clubs.
had to pay extra for wifi and for the safe. One or the other but not both. Had to literally beg for them to restock the coffee and fridge. Floors were dirty, noisy, food was nasty and not much of a selection, on beach entertainment with staff was so blah. Beach was clean, give them that much. However, they had people ambushing you to buy souvenirs. The place looks dated, Furniture looks old and often times dirty. Bath tube and walls were so yucky, toilet kept running, bathroom sink clogged, fridge (glad they didnt stock it because it didnt work). Overall I wouldnt recommend it.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom new jersy

The best experience ever

Posted Apr 1, 2015
Pros: The food,the staff,very respectful,different variety of activities
Cons: The Internet service was the worst,bad wi-fi service.definetly needs a lot of help.
Location: churches,parks,restaurants,malls,casinos,
Very close to the beach,to restaurant ,casino,very respectfull to turist. Excellent security,felt safe
1 out of 5
by A verified travelerfrom USA

One of the worst ever!

Posted Mar 31, 2015
Pros: Nothing...absolutely no redeeming qualities here.
Cons: You name it. Anything...everything
Location: I worked on my AC unit and toilet for hours so did not have much time to see the area.
Came to SDQ on business and wanted something a little closer to the airport. At check in they could not find the expedia reservation and made no attempt to find it even though I had the expedia print out. I had to call and hold with expedia for 45 minutes on my own cell phone. The hotel then put Expedia on hold for 20 minutes! Finally had to use my own credit card to pay and settle it with Expedia later in order to check in. This place has not been updated in many years. Old and wore out is all I can say. I paid for the upgraded "Superior Room" and got a room with broken AC and a clogged toilet. I just got back from Congo and this place made my hotel in Congo look like the Taj Mahal in comparison. I would not board my dog in this place.