Ratings based on 55 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
87% of guests recommend
3.7 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.0 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
for Everyone
by A verified traveler

Beatiful small private beach, very friendly hosts.

Posted Jan 16, 2015
Pros: The location and hosts.
Cons: cosmetic appearance details.
Location: All the amenities of christiansted.
At first i thought the ferry to shore wuold be a hassles but the skipper soon let us know it was not and we never waited more than 5 minutes for a ferry. Hotel rooms were big and very clean, looks old but it is very well kept.
3 out of 5
for Everyone
by A verified travelerfrom Missouri


Posted Jan 15, 2015
Pros: Beach
Cons: Ramps in place of stairs. The grounds and fountain need cleaned up and regular maintenance.
Location: Short ferry ride to restaurants and shopping but they close way too early and several not even open if no cruise ship in Fredericksted that day.
Nice beach, good food at restaurant. Not for everyone though, no elevators and lots of stairs you have to lug your heavy luggage up yourself.
3 out of 5
for Everyone
by A verified traveler

Beautiful setting for a vacation in St. Croix

Posted Jan 5, 2015
Location: 3 years ago the refinery shut down, 3,000 people lost their jobs, businesses are still closed, just the tourist area along the water is happening.
First day in the room walking barefoot, bottoms of my feet were black, floor had not been mopped for some time. Room partially cleaned each day of my 6 days, requested a wake up call at 6am the next morning to fly out, the person at the desk wrote the wake up down, no call the next morning, went down to check out and complain about the wake up, office door was locked, no one there. I suppose this is typical for island life. All else was ok, they just need to tweak their staff
3 out of 5
by A verified travelerfrom Indiana

Private Beach, But Hotel Needs Help

Posted Jan 3, 2015
Hotel on the Cay has a great location, perched right out in Christiansted Harbor. Our room overlooked Gallows Bay and the Caribbean so that was very nice. And having the only true beach in the downtown Christiansted area was also a plus. But that's where the positives end, unfortunately. Our room was overrun with ants when we walked in. We cleaned them up and put down baby powder, which kept them at bay...until housekeeping cleaned it up the next day. That was a battle we never won (the ants or getting housekeeping to leave the powder alone). Hot water was hit or miss and one afternoon there was no water pressure, period. It took maintenance a while to rectify that. The staff can be nice, especially Mary in the boat house, but we had issues with the office staff on more than one occasion. We also made plans for an early ferry ride one morning and had to call the office to wake up the captain when he didn't show. The only food option is the Harbormastor, which is right on the beach and isn't part of HOTC. That means no billing $10 drinks to your room, but waiting forever for them. Just little things that snowball. The location is beautiful, but facilities themselves need quite an overhaul. And an extermination.
5 out of 5
for Everyone
by A verified traveler

Im in love with this place

Posted Jan 2, 2015
I will stay again here is just so relaxing and great environment a was a great start for my new year ⛵️
1 out of 5
by A verified travelerfrom trinidad

Posted Oct 19, 2014
Pros: Location
Cons: The rooms needs to improved the tiles the doors the refrigerator was rusty outside
The hotel room was terrible the iron board was broken the door couldn't close properly I had to ask to be relocate to another room room conditions was horrible
4 out of 5
for Everyone
by A verified travelerfrom Brooklyn NY

Wonderful Find

Posted Oct 14, 2014
Pros: The beach, and the view
Cons: Could be modernized a bit.
Location: Short very boat to restaurants, bars and shops. You can book tours also.
This hotel is a short ferry ride. The view is amazing and the beach is beautiful. There is a bar on the beach that is open till about 6:00 or so. The beach restaurant offers breakfast and lunch till 4 pm. If you want a laid back relaxing hotel, this is it. Don't expect modern furniture or bedspreads and draperies. But if you want a wonderful hotel at a decent price this is it. There is also a hut to rent jet skis, kayaks, etc. On the dock there is a small shop for snacks, cold drink and souvenir.
2 out of 5
by Mikefrom LA

Old hotel

Posted Sep 24, 2014 on Hotels.com
The hotel is on a island good thing . But every thing in the place needs to be fixed or replaced
5 out of 5
for Everyone
by A verified travelerfrom Washington, DC

Karen's Working Vacation

Posted Sep 17, 2014
Pros: The sea breeze and the having an ocean view room, I could hear the surf anc the waves at night.
Cons: The coffee could improve a bit.
Location: You are right downtown in Christiansted within walking distance to museums and shopping.
The hotel is great! The staff are frinedly and the boat to and from the hotel is always there when you need to go. The island is idealic and the seeing nature with the pelicans are diving for food and the wind blowing was just beautiful. The location is excellent for weddings or private parties and beach is fabulous!
4 out of 5
for Everyone
by A verified travelerfrom Smithtown, NY

Great Birthday Getaway

Posted Aug 4, 2014
My 5 night stay at Hotel on the Cay was great for what I needed (a place to rest my head and a beach to lay out on). Sara and her staff were very friendly and accommodating. The room I stayed in could use a good deal of updating but clean nonetheless. The location was perfect: your own private island oasis, yet town was a short ferry ride away. Overall I was pleased with my experience.