“I rented and paid for a premium room with a jetted tub, yet upon arrival I discovered that the tub jets in Room 118 did not work. When I brought this issue to management's attention, I was not asking for anything unreasonable—I simply requested to be charged the standard king room rate since the primary feature I paid extra for was unavailable.
Management refused to make any adjustment, despite the fact that the room did not provide the amenities that were advertised. To make matters worse, the……
“I rented and paid for a premium room with a jetted tub, yet upon arrival I discovered that the tub jets in Room 118 did not work. When I brought this issue to management's attention, I was not asking for anything unreasonable—I simply requested to be charged the standard king room rate since the primary feature I paid extra for was unavailable.
Management refused to make any adjustment, despite the fact that the room did not provide the amenities that were advertised. To make matters worse, the……
Alan