“I was very disappointed with the check-in experience.
I had reserved a Family Room, but I was given a room on the second floor facing the road. I went back to reception and first asked if it was possible to change the room to one with a mountain view, as we were travelling with a child and did not want to listen to traffic.
The receptionist told me that Family Rooms were only available on that side of the hotel. So I then asked if it would be possible to give us a room on a higher floor instead,……
“Overall a nice hotel with very good breakfast, renovated, staff was kind and polite. A nice, unexpected plus were free ski lifts on two mountains during the summer! Awesome way to get people out and about to explore the beautiful mountains.
With that being said, I would have expected more for this price. We got a room where the balcony was next to the kitchen so we could hear the radio and the staff discussing when the window was open. The soundproofing is not great, as we woke up at 6 AM when……