“The hotel quality does not match the price at all, about 600dollar per night, but the quality of the hotel facilities, such as the bed and shower room design, is horrible; there is no door for the shower, and the water was splashed outside when you are taking a shower and you feel cold too. The shower head is high and you have to raise your head to avoild your hair wet. For example, the desk light was broken. Furnitures are old... Never come again.”
“We didn’t get the room we booked. The one we got (when we arrived) was much smaller and not nearly as nice. With a lot of effort (there’s no one on site, everything is handled through an “agent” - who sounds like they’re outside the U.S. - which then notifies the actual Three Trails Company to get in touch with you - it’s a long, tedious way to handle any issue which may arise). We were able to finally get an upgrade, but it still wasn’t as nice as the room we originally booked.”
“The house was very clean, comfortable, and nicely maintained, which we really appreciated during our stay. However, there were two downsides to be aware of. First, after booking, the owner asked us to pay an extra money for cleaning fee, even though it was not clearly listed in the Expedia booking details. I chose not to argue since I didn’t want to ruin our family trip, but future guests should expect additional charges. Second, privacy was an issue the owner lives in the basement, and it felt……
“I ended up not staying at the property. When I arrived, there were blowers under the carpet and in the kitchen, apparently due to a recent flood. I took one look at this Hellhole and called Landing to cancel.”