8/10 Good
Simon
Aug 29, 2019
Liked: Cleanliness, staff & service, room comfort
Interesting Visit
Good adult-only hotel, quiet if you aim at avoiding kids noise, etc. Overall the facilities are comfortable and convenient. Just a few negatives that separate a great hotel from an ok one, however, I would not take them against the hotel or the staff as O consider my stay to have been reasonable:
- Obsession with my girlfriend lack of all-inc bracelet as she came a day later. The receptionist was onto us like a hawk to clarify the situation. During check out there was another interrogation as to why my girlfriend left early!! A rather uncomfortable and unnecessarily offputting act.
- Lack of tissues in the rooms and generally everywhere in the lobby area
- No "Do Not Disturb' facility in the room, chambermaid woke us up when we least needed that.
- Chefs with limited English can be problematic. As a guest with some food allergy, I had to repeatedly inquire about the presence of certain ingredients. The answer I got was "no it is ok". I was rescued at the last minute by a staff member with good English command who stirred me away from food with ingredients that would have caused me serious issues. This is a safety matter that should be addressed by F&B management, please.
Food variety and quality are generally very good considering an all-inc establishment, room facilities are more than adequate. Location of the hotel is reasonably secluded and comfortable for a peaceful holiday
Simon
Stayed 3 nights in Aug 2019