hotel under construction
Posted Apr 21, 2017
After all the work of going through each hotel. I decided the Sheraton would be the best bet. If I upgraded to their king club package.
I arrive at the hotel to check in, and they had all these "bear with the construction" signs. So I figured they were conscious that they are ruining people's vacations, but are trying not to inconvenience us too much. The other thought was, at least I'm getting a newly remodeled room. As I checked in the man who checked me in told me how I could come get breakfast in the dining room from 4-11. I made my way upstairs to find out that not only is the hallway on my floor torn up. I'm in an old room with a broken bed. As soon as I was showered my vacation had started. My fiancé called and was ready for me to pick her up. Just one change of plan my hotel was too gross for her to stay with me during my trip. I would have to drop her off and pick her up at her place each day. Which in and of its self detracted from my trip. The only time I had scheduled for the hotel was to sleep, shower, and eat some breakfast with my fiancé before we left for the day.
That first morning. I wake up at 9 thinking I still have 2 hours to grab breakfast by myself. I get down to the dinning room and am told it $15. At that point I was so hoping mad. I went to find out what happened to the continental breakfast. I already had to pay extra for. It was in a room so small with so many people. I just went back to my room and had a panic attack for breakfast. Never again!
Comment from Hotel Management
Apr 23, 2017 by Ava, Hotel Management
I really appreciate you sending your experience on your recent stay a our Sheraton Atlanta Perimeter North hotel and we are very disappointed to learn of the inconveniences and frustrations you experienced. I personally apologize for the manner your reservations were treated which did not meet your expectations. This is totally against our terms of welcoming our valued guests and has been addressed to our management for disciplinary action.
Again, thank you for making the effort to share your thoughts. We value you as a guest, and do want you to know that your concerns are our concerns! Please stay with us again soon so that we can demonstrate our commitment to your comfort. We look forward to having the opportunity to restore your confidence in our hotel in the near future.
Guest Relations Manager