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Overview of Holiday Inn Express & Suites Austin NW - Lakeway, an IHG Hotel

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Suite, 1 King Bed, Non Smoking

No guest room rating
  • 480 sq ft
  • Sleeps 4
  • 1 King Bed

Suite, Accessible, Non Smoking (Mobility)

  • Sleeps 5
  • 1 Twin Bed

Suite, 2 Queen Beds, Non Smoking

3.9/5 guest room rating
  • 350 sq ft
  • Sleeps 5
  • 2 Queen Beds

Deluxe Suite, Accessible, Non Smoking

  • Sleeps 4
  • 1 Twin Bed

Standard Room

4.1/5 guest room rating
  • Sleeps 2
  • 2 Queen Beds

Room, 1 King Bed, Accessible, Non Smoking (Hearing, Roll-In Shower)

5/5 guest room rating
  • 380 sq ft
  • Sleeps 2
  • 1 King Bed

Suite, Multiple Beds, Accessible, Non Smoking (Hearing)

No guest room rating
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

Suite, Multiple Beds

No guest room rating
  • 480 sq ft
  • Sleeps 5
  • 1 King Bed and 1 Queen Bed

Deluxe Suite, Accessible, Non Smoking (Hearing)

  • Sleeps 6
  • 1 Twin Bed

Room, 1 King Bed, Accessible, Non Smoking (Hearing, Mobility, Bathtub)

5/5 guest room rating
  • 350 sq ft
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed, Non Smoking (Leisure)

4.4/5 guest room rating
  • 350 sq ft
  • Sleeps 2
  • 1 King Bed

Room, 2 Queen Beds, Non Smoking

4.3/5 guest room rating
  • 350 sq ft
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed, Accessible, Non Smoking (Hearing)

5/5 guest room rating
  • 350 sq ft
  • Sleeps 2
  • 1 King Bed

Overall score and ratings

4.2

Very Good

Rating 5 - Excellent. 320 out of 647 reviews
5 - Excellent 49%
Rating 4 - Good. 198 out of 647 reviews
4 - Good 31%
Rating 3 - Okay. 64 out of 647 reviews
3 - Okay 10%
Rating 2 - Poor. 43 out of 647 reviews
2 - Poor 7%
Rating 1 - Terrible. 22 out of 647 reviews
1 - Terrible 3%

4.3/5

Cleanliness

4.3/5

Staff & service

3.9/5

Amenities

4.3/5

Property conditions & facilities

5/5 Excellent

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and great staff. Only thing people were very loud outside not sure if it was upstairs or outside my window it was around 1am
Stayed 2 nights in Apr 2021

4/5 Good

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Mar 2021

4/5 Good

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2021

1/5 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is under construction. I had no hot water. There was a propane leak which created a dangerous situation. The staff made no effort to inform me about the situation and I chose not to stay there for the second night.
Stayed 2 nights in Feb 2021

1/5 Terrible

Traveled with group
Disliked: Staff & service, amenities, property conditions & facilities
This was the worst experience ever!!! Hotel is under construction , so there was a jackhammer going from 9:00-6:00! Our bathroom toilet didn’t work, our sink was stopped up, no breakfast, no hot water all night!, and this morning there was a propane leak! We left, I asked for a refund from Expedia and have not heard back from the!!😱
Stayed 2 nights in Feb 2021

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