Exterior
Check availability

Reviews of Hampton Inn Baltimore-Downtown-Convention Center

2.5 out of 5
Hampton Inn Baltimore-Downtown-Convention Center
550 Washington Blvd, Baltimore, MD

Reviews

8.6

Excellent

Rating 10 - Excellent. 571 out of 999 reviews" "
Rating 8 - Good. 266 out of 999 reviews" "
Rating 6 - Okay. 77 out of 999 reviews" "
Rating 4 - Poor. 39 out of 999 reviews" "
Rating 2 - Terrible. 46 out of 999 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

adrian

Liked: Amenities
No hot water when I got up at 4am
Stayed 2 nights in May 2024
Response from Owner on May 14, 2024
Adrian, thank you for taking the time to leave us review. We appreciate the constructive feedback about the water, and we will be sure to use this to improve our service in the future. We hope for the opportunity to host you again soon.

8/10 Good

silvio

Business traveler
Very poor customer services
Stayed 2 nights in May 2024
Response from Owner on May 13, 2024
Silvio, thank you for taking the time to leave us review. We appreciate the constructive feedback about our service, and we will be sure to use this to improve our service in the future. We hope for the opportunity to host you again soon.

6/10 Okay

Jeremy

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from Owner on May 14, 2024
Thank you for taking the time to review us. We’re so glad that we were able to accommodate you during your stay. We hope to see you again soon.

10/10 Excellent

Kimberly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We will definitely be returning for future stays in Baltimore.
Stayed 2 nights in May 2024
Response from Owner on May 13, 2024
Kimberly, thank you very much for your feedback! We can't wait to serve you again in the future.

8/10 Good

DeAndre

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff
Stayed 1 night in May 2024
Response from Owner on May 7, 2024
DeAndre, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

10/10 Excellent

Denise

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Across the street from Camden Yards. Exactly what we needed.
Stayed 2 nights in Apr 2024
Response from Owner on May 7, 2024
Thank you very much for your positive feedback! We hope to serve you again in the future.

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
We come into town for tge Orioles games. The location us perfect!
Stayed 1 night in May 2024
Response from Owner on May 6, 2024
Thank you very much for your positive feedback! We hope to serve you again in the future.

10/10 Excellent

Steve

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly service. Clean rooms as well! We will definitely be back
Stayed 2 nights in Apr 2024
Response from Owner on Apr 24, 2024
Thank you very much for your positive feedback! We hope to serve you again in the future.

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
The front desk staff were the nicest people! the valet attendant was super helpful - I would definitely stay there again!
Stayed 1 night in Apr 2024
Response from Owner on Apr 24, 2024
Denise, thank you so much for your kind words. We really appreciate you taking the time to share your experience with us! We hope to see you again soon.

10/10 Excellent

Joseph

Stayed 4 nights in Apr 2024
Response from Owner on May 9, 2024
Joseph, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Paul, Salisbury

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is right across the street from the Oriole's Camden Yards. Excellent hotel and reasonable rates. This is the 2nd time we've stayed here and wife loves it (most important part😁).
Stayed 1 night in Apr 2024
Response from Owner on Apr 15, 2024
Thank you so much for taking the time to tell us about your recent visit. We are so thrilled that you enjoyed your stay. If there is anything that we could have done to make your stay even more enjoyable, please let us know.

10/10 Excellent

David F

Still there
Stayed 1 night in Apr 2024
Response from Owner on Apr 15, 2024
David, thank you very much for your feedback!

10/10 Excellent

Francis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk experienced computer issues durin our check in and handled it professionally. Rom was much larger tban I expexted. Breakfast had many choices. All in all a very good stay. Would stay there again.
Stayed 1 night in Apr 2024
Response from Owner on Apr 11, 2024
Francis, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!

2/10 Terrible

Brian

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
My son says to me, "Did your bed smell like poop, because mine did." Peeling back the blankets and sheets, there was a spot that smelled exactly as he described. I immediately called the desk. Waited 40 minutes for housekeeping manager, after no-show, we left. Staff was apologetic, but this experience was gross.
Stayed 1 night in Apr 2024
Response from Owner on Apr 5, 2024
Thank you for taking the time to review us, Brian. Cleanliness at our hotel is a top priority, and we apologize that your guest room fell short of your expectations. Rest assured that your comments have been discussed with the housekeeping team to improve our future performance. Please feel free to reach out to the hotel directly if you would like to discuss your feedback further. We hope you choose to stay with us whenever your travels bring you back to Baltimore.

2/10 Terrible

Antonio

Business traveler, Traveled with partner
Disliked: Amenities, property conditions & facilities
They told me 30 days for me get my deposit back cause I use cashapp, so when the 30 days was over I never got my deposit back
Stayed 1 night in Mar 2024
Response from Owner on Apr 4, 2024
Thank you for taking the time to review us, Antonio. It is never our intention to disappoint a guest. Please feel free to reach out to the hotel directly if you would like to discuss your stay with us further. We hope to welcome you back in the future for a more positive experience.

6/10 Okay

Kristen, Thousand Oaks

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok stay
Stayed 2 nights in Mar 2024
Response from Owner on Apr 2, 2024
Thank you for taking the time to review us. We’re so glad that we were able to accommodate you during your stay. We hope to see you again soon.

10/10 Excellent

Robert

Stayed 1 night in Mar 2024
Response from Owner on Apr 15, 2024
Robert, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Alan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Other than the $50 for overnight parking, all was terrific.
Stayed 1 night in Mar 2024
Response from Owner on Mar 22, 2024
Thank you very much for your positive feedback! We hope to serve you again in the future.

10/10 Excellent

Heather

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Clean, updated & very friendly staff!
Stayed 1 night in Mar 2024
Response from Owner on Mar 18, 2024
Heather, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!

6/10 Okay

Abnus

Traveled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
Valet took forever to come . We could never really use the car due to valet never being at their post
Stayed 2 nights in Mar 2024
Response from Owner on Mar 18, 2024
Abnus, thank you for taking the time to leave us review. We appreciate the constructive feedback, and we will be sure to use this to improve our service in the future. We hope for the opportunity to host you again soon.

10/10 Excellent

Cynthia

Liked: Cleanliness, amenities, property conditions & facilities
The hotel was quiet. My husband walked to a concert at the stadium and was pleasantly surprised how safe it was.
Stayed 1 night in Feb 2024
Response from Owner on Mar 13, 2024
Cynthia, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!

4/10 Poor

Alma

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Mar 2024
Response from Owner on Mar 13, 2024
Thank you for taking the time to review us, Alma. It is never our intention to disappoint a guest. Please feel free to reach out to the hotel directly if you would like to discuss your stay with us further. We hope to welcome you back in the future for a more positive experience.

8/10 Good

Kerry-Ann

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Rooms were clean and modern in styling. Staff very accommodating. Hot breakfast included. Nothing bad to say!
Stayed 2 nights in Mar 2024
Response from Owner on Mar 5, 2024
Kerry-Ann, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

10/10 Excellent

Amirah, Trenton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and helpful. Hotel was clean and you can smell the freshness.
Stayed 2 nights in Mar 2024
Response from Owner on Mar 5, 2024
Amirah, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!

10/10 Excellent

Kelly, Richmond

Our dark our blinds didn’t pull down and we have a flood light in our window. We called maintenance at 2 am, they came immediately, couldn’t fix it, said they would be back and never came. It was very hard to sleep.
Stayed 1 night in Feb 2024
Response from Owner on Feb 22, 2024
Kelly, thank you for taking the time to leave us review. We appreciate the constructive feedback, and we will be sure to use this to improve our service in the future. We hope for the opportunity to host you again soon.

6/10 Okay

Muhammad Khizer

Traveled with family and small children
Liked: Amenities, property conditions & facilities
Staff was no helpful & valet parking didn’t tell before breakfast was awesome
Stayed 1 night in Feb 2024
Response from Owner on Feb 21, 2024
Muhammad, thank you for taking the time to leave us review. We appreciate the constructive feedback, and we will be sure to use this to improve our service in the future. We hope for the opportunity to host you again soon.

6/10 Okay

Tishon

Traveled with partner
Liked: Staff & service, property conditions & facilities
Overall okay. Front desk staff gave excellent and very friendly service both check in and out. The property was okay in a good location. Pool was out of service and room a bit outdated not so clean furniture. The only real issue was a stain on bed skirt and I just covered with a hand towel.
Stayed 3 nights in Feb 2024
Response from Owner on Feb 20, 2024
Tishon, thank you for taking the time to leave us review! We appreciate both the positive feedback as well as the constructive feedback, and we will be sure to use this to improve our service in the future! We hope for the opportunity to host you again soon!

10/10 Excellent

Alistie Tessa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Owner on Feb 20, 2024
Alistie, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Owner on Feb 14, 2024
Jamie, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Tammy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Owner on Feb 12, 2024
Tammy, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

David

Liked: Staff & service
This is definitely the place to stay if you're visiting either of the stadiums.
Stayed 2 nights in Jan 2024
Response from Owner on Jan 30, 2024
Thank you very much for your positive feedback! We hope to serve you again in the future.

10/10 Excellent

Vanessa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me and my boyfriend enjoyed our stay here for the Ravens game. There is a walking distance for a lot of things like restaurants and the aquarium and what not. Really loved how there was security downstairs at all times especially during a busy weekend for the football game! We loved our room, the space, the cleanliness, the bed everything was a 10/10. I would definitely recommend this hotel to my family and other people
Stayed 2 nights in Jan 2024
Response from Owner on Jan 30, 2024
Vanessa, thank you very much for giving us an excellent score. Our team's commitment to service and guest satisfaction is our main focus, and we are delighted to hear you enjoyed your stay. Looking forward to welcoming you back again soon!

8/10 Good

courtney

Liked: Cleanliness, staff & service, property conditions & facilities
Walking distance to convention center & restaurants.
Stayed 2 nights in Jan 2024
Response from Owner on Jan 29, 2024
Courtney, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

8/10 Good

jennifer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was great. Staff was friendly - breakfast was a huge bonus. Pool was very cold- almost unswimmable. Would definitely stay here again
Stayed 2 nights in Jan 2024
Response from Owner on Jan 29, 2024
Thank you very much for your positive feedback! We hope to serve you again in the future.

4/10 Poor

Lacie

Stayed 1 night in Jan 2024
Response from Owner on Mar 22, 2024
Thank you for taking the time to review us, Lacie. It is never our intention to disappoint a guest. Please feel free to reach out to the hotel directly if you would like to discuss your stay with us further. We hope to welcome you back in the future for a more positive experience.

10/10 Excellent

Robbie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great sport stay!!
Great hotel, great location for taking in a football game. The view of M&T stadium and Camden Yards was GREAT!!!
Stayed 1 night in Dec 2023
Response from Owner on Jan 8, 2024
Robbie, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!

8/10 Good

Adam

Traveled with group
Liked: Staff & service
Stayed 3 nights in Dec 2023
Response from Owner on Jan 8, 2024
Adam, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

8/10 Good

Kyle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shower
It was a nice stay. Please ck the shower floor my son did cut his foot on something plastic in the corner. I meant to bring it to your attention but we got busy and I forgot.
Stayed 3 nights in Dec 2023
Response from Owner on Jan 3, 2024
Kyle, thank you for taking the time to leave us review. We appreciate you letting us know about the shower, and we will be sure to use this to improve our service in the future. We hope for the opportunity to host you again soon.

8/10 Good

elsie

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Owner on Jan 3, 2024
Elsie, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

2/10 Terrible

Matthew P.

Traveled with family
Disliked: Cleanliness
The first thing we noticed was that our room was not cleaned particularly well as there was a bobby pin laying in the middle of the bathroom floor, wrappers and candy stuffed behind the chair cushion, and the floor didn’t appear it had been vacuumed well. I normally do not complain about things so I just ignored it at the time. However, we did not receive any housekeeping service during our entire stay. We had 5 guests in our room and only had 4 towels. I requested more towels on Saturday night and was told by the front desk they didn’t have any towels and to come back later. I came back on Sunday and requested 5 sets of towels and was told I could only have 2 sets, and when I got back to the room I had only been given 1 actual towel. I understand it was a holiday weekend, but the hotel seemed extremely understaffed and I don’t even recall seeing a housekeeper during our stay, as I searched for towels. We we staying with another group in the room next door and they had to be moved to another room on another floor because the blind in their room did not close and would not work. Based on our experience, we would not choose to stay at this hotel in the future.
Stayed 3 nights in Dec 2023
Response from Owner on Jan 6, 2024
Thank you for taking the time to review us, Matthew. Cleanliness at our hotel is a top priority, and we apologize that your guest room fell short of your expectations. Rest assured that your comments have been discussed with the housekeeping team to improve our future performance. Please feel free to reach out to the hotel directly if you would like to discuss your feedback further. We hope you choose to stay with us whenever your travels bring you back to Baltimore.

10/10 Excellent

Katie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Owner on Jan 3, 2024
Katie, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

8/10 Good

Aliki

Traveled with family
Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Owner on Dec 31, 2023
Aliki, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

8/10 Good

Tonyatamarqua

Traveled with family
Liked: Property conditions & facilities, room comfort
nice location.
This hotel is in a great spot in downtown Baltimore I must say…but when we arrived the bathroom wasn’t fully clean. We didn’t get much of a friendly greeting when we arrived. Also we saw hair around the breakfast area and when we told an employee they were rude about it. The bed is comfortable & the room is nice. This hotel does have potential…wasn’t bad
Stayed 2 nights in Dec 2023
Response from Owner on Dec 27, 2023
Tonyatamarqua, thank you for taking the time to leave us review. We appreciate the constructive feedback, and we will be sure to use this to improve our service in the future. We hope for the opportunity to host you again soon.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Owner on Dec 27, 2023
William, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

myra, harrisburg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every ingredient was thhere for a fun getaway. Nice staff@
Stayed 1 night in Dec 2023
Response from Owner on Dec 22, 2023
Myra, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

8/10 Good

Leans

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Eggs for breakfast ocer cooked no creamer today but stafe very polite, easy check-in, nice rooms
Stayed 2 nights in Dec 2023
Response from Owner on Dec 18, 2023
Leans, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

10/10 Excellent

Donald

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Owner on Dec 18, 2023
Donald, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

8/10 Good

Gino

Response from Owner on Feb 14, 2024
Gino, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

10/10 Excellent

CC

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Owner on Dec 12, 2023
CC, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

6/10 Okay

Rich

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The good: The staff was great from the valet to the GM (Charmin). They will go above and beyond to make your stay enjoyable. They are very nice and polite. The bad: I've had better breakfast at other Hampton locations. Tip: when staying at this hotel... stay in the upper rooms. Baltimore is noisy all night long and the closer you are to street level the more traffic you will hear.
Stayed 1 night in Dec 2023
Response from Owner on Dec 12, 2023
Rich, thank you for taking the time to leave us review! We appreciate both the positive feedback as well as the constructive feedback, and we will be sure to use this to improve our service in the future! We hope for the opportunity to host you again soon!