The hardware of the hotel is great ! One bedroom suite I stayed had plenty of room, and the general facility (hardware of the hotel) including gym, swimming pool, breakfast, were all satisfactory.
Issues I had during my 4 days stay was the "software", including maid service, and the unresponsive front desk. To be fair, I think the hotel is going thru a major sales of the property as I saw signs of the rooms being auctioned off. Maybe there is a some major changes going on at the hotel, but the fact remains that there is a shortage of staff at the front desk. During 4 days of stay, I called front desk to ask for simple requests which went unanswered for 3 days. Maid service was simply terrible as the cleaning was unacceptable. My room had a kitchen, but no dishes, silverware, or even cups. Washing machine didn't work either. I might return at a later date to see if this was just a bad week for them, and to see if things have improved.
