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Get an overview of this hotelLuxurious ski hotel with ski-in/ski-out access


Offering ski-in/ski-out access, this hotel in Bansko is in the mountains, 0.1 mi (0.2 km) from Bansko Ski Resort, and close to winter activities such as skiing lessons and snowshoeing. Dobrinishte Ski Resort is 6.2 mi (10.1 km) away.

Hotel Features

With direct access to the slopes, Kempinski Hotel Grand Arena makes guests feel at home with amenities like a full-service spa and an indoor pool.

Room Amenities

All 157 rooms feature thoughtful touches like pillow menus and bathrobes, plus free WiFi and LCD TVs with cable channels. Guests will also find balconies, 24-hour room service, and minibars.

Hotel Amenities

Hotel Amenities

Indulge in a treatment at the full-service spa or enjoy a swim in the indoor swimming pool after a day on the slopes. Kempinski Hotel Grand Arena helps provide the perfect ski vacation with ski storage and shopping on site. At the end of the day, order après-ski drinks at the hotel's bar.

Dining is available at one of the hotel's 2 restaurants and guests can grab coffee at the coffee shop/café. Guests can enjoy a complimentary breakfast. Public areas are equipped with complimentary high-speed wireless Internet access. This luxury hotel also offers a children's club, a health club, and an outdoor tennis court. Parking is available onsite for a surcharge.

  • 24-hour front desk 
  • Airport transportation (surcharge) 
  • Area shuttle (surcharge) 
  • ATM/banking 
  • Barbecue grill(s) 
  • Children's club 
  • Coffee shop or café 
  • Coffee/tea in common areas 
  • Free newspapers in lobby 
  • Dry cleaning/laundry service 
  • Elevator/lift 
  • Fireplace in lobby 
  • Free breakfast 
  • Free WiFi 
  • Full-service spa 
  • Garden 
  • Gift shops or newsstand 
  • Hair salon 
  • Health club 
  • Indoor pool 
  • Laundry facilities 
  • Luggage storage 
  • Multilingual staff 
  • Number of buildings/towers - 5 
  • Number of floors - 5 
  • Number of restaurants - 2 
  • One meeting room 
  • Outdoor seasonal pool 
  • Outdoor tennis court 
  • Poolside bar 
  • Porter/bellhop 
  • Rooftop terrace 
  • Safe-deposit box at front desk 
  • Sauna 
  • Shopping on site 
  • Ski storage 
  • Ski-in/ski-out access 
  • Spa services on site 
  • Spa treatment room(s) 
  • Steam room 
  • Supervised childcare/activities 
  • Television in common areas 
  • Tennis on site 
  • Total number of rooms - 157 
  • Turkish bath/Hammam 
  • Valet parking (surcharge) 
  • Wedding services 
  • Year Built 2005 

Family Friendly Amenities

  • Free Wi-Fi  
  • In-room childcare (surcharge)  
  • Indoor pool  
  • Laundry facilities  
  • Outdoor tennis court  
  • Rollaway/extra beds available  

Room Amenities

  • Air conditioning 
  • Balcony 
  • Bathrobes 
  • Blackout drapes/curtains 
  • Cable TV service 
  • Climate control 
  • Free newspaper 
  • Free toiletries 
  • Cribs/infant beds available 
  • Daily housekeeping 
  • Free WiFi 
  • Hair dryer 
  • In-room childcare (surcharge) 
  • In-room massage available 
  • In-room safe 
  • Iron/ironing board (on request) 
  • LCD TV 
  • Minibar 
  • Pillow menu 
  • Private bathroom 
  • Rollaway/extra beds available 
  • Room service (24 hours) 
  • Slippers 
  • Turndown service 

Where to Eat

A complimentary breakfast is offered.

Gallery Restaurant - This poolside buffet restaurant specializes in international cuisine and serves breakfast only. Guests can enjoy drinks at the bar.

Come Prima Restaurant - Overlooking the pool and garden, this restaurant specializes in Mediterranean cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Reservations are required.

Sushi Bar and Teppanyaki - This restaurant specializes in sushi and serves dinner only. Reservations are required.

24-hour room service is available.

Nearby Things to Do

An outdoor tennis court and a health club are featured at the hotel. An indoor pool and a seasonal outdoor pool are on site. Other recreational amenities include ski-in/ski-out access, a sauna, and a steam room.

Guests under 16 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

Spa Services

Kempinski The SPA has 12 treatment rooms. Services include Thai massages, massages, facials, and body scrubs. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with Turkish bath/hammam.

Guests under 16 years old are not allowed in the spa.


To make requests for specific accessibility needs, complete the “Special or Accessibility Requests" section of “Trip Preferences" when you book your hotel.

Hotel Policies


Check-in time starts at 3 PM


Check-out time is noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children under 6 years old stay free when using existing bedding.
  • Rollaway/extra beds are available.
  • Cribs (infant beds) are available.


Pets allowed, Maximum number of pets per room 1, Pet maximum weight in kg is 10

You need to know

Extra-person charges may apply and vary depending on hotel policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.


You'll be asked to pay the following charges at the hotel:
  • Christmas Eve (24 December) Gala Dinner per adult: EUR 55
  • Christmas Eve (24 December) Gala Dinner per child: EUR 27.50 (from 6 to 12 years old)
  • New Year's Eve (31 December) Gala Dinner per adult: EUR 110
  • New Year's Eve (31 December) Gala Dinner per child: EUR 55 (from 6 to 12 years old)
  • A tax is imposed by the city: EUR 0.67 per person, per night. This tax does not apply to children under 6 years of age.
We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.
  • Valet parking fee: EUR 10 per day
  • Pet fee: EUR 20 per night plus EUR 25 one-time cleaning
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

We should mention

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. Children 6 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. Only registered guests are allowed in the guestrooms.

Awards & Affiliations

  • The property is a member of the Leading Hotels of the World.
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