I can't say enough negative, but truthful things about this property, especially the staff (if you're able to find them). Let's start there.
There was never a time I went to the desk and someone was there w/out having to wait more than five minutes. There is no bell or way to let them know you're there. Though their attention should be where customers are, there is no sense of attentiveness or urgency on the part of staff, to pay attention to the desk.
The rooms are very small and crowded -- rooms at the Hilton Garden Inn are much larger and more spacious, customer service there is better.
I saved the best for last though. I'd paid for the room via Expedia. Therefore, when the hotel charged me for the room as well, I fully expected it to be easy and painless to have the charge removed. NOPE!
First, I called the hotel no less than five times, to no avail (call logs don't lie and I'm at-the-ready to prove everything I write in this review). When I finally got through, Heaven answered; what a nightmare!
Heaven was one of the most rude and unprofessional people I've ever engaged with, besides her Sales Manager, Erik Molineaux. Now, here's the thing about that, one of them: Erik used to be the GM of that property, so SHOULD know enough about management, property and people, to model company standards. Nah.
I ended up having to escalate my concerns through Marriott and Pinnacle Hospitality's "leaders" to get my money back. Zero out of ten, do NOT recommend!