"Unfortunately, this hotel felt cheap and outdated despite the price charged.
Yes, the location is excellent, right in Grindelwald and close to the train station, and the mountain view from the balcony is beautiful. However, compared to other older hotels we stayed at in Zermatt and Pontresina, this hotel fell far short of expectations.
The walls are paper thin — you can hear your neighbours very clearly. The room is extremely small and not particularly functional. The bathroom and shower are so tiny that they are difficult to use comfortably.
Overall, everything feels low quality, from the artificial plastic flowers in the reception area to many aspects of the room itself.
As we were dissatisfied, we inquired about shortening our stay and receiving a partial refund for one or two nights. The receptionist was kind and offered to discuss the matter with the manager, but our request was ultimately refused without much explanation or flexibility.
While the location and view are definite positives, the overall experience did not meet our expectations for the price paid."
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