Hôtel du Palais Biarritz, in The Unbound Collection by Hyatt

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On the beach, white sand
On the beach, white sand
Indoor pool, outdoor pool, cabanas (surcharge), pool umbrellas
Frette Italian sheets, premium bedding, Select Comfort beds, minibar

Overview of Hôtel du Palais Biarritz, in The Unbound Collection by Hyatt

Hôtel du Palais Biarritz, in The Unbound Collection by Hyatt

5 out of 5

4.5/5 Wonderful

Guests rated this property 4.8/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Pet friendly
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment
  • Social distancing
1 Avenue de l'Impératrice, Biarritz, Pyrenees-Atlantiques, 64200

Explore the area

  • Popular LocationGrand Beach5 min walk
  • Popular LocationBiarritz Lighthouse16 min walk
  • AirportBiarritz (BIQ-Pays Basque)6 min drive
  • Popular LocationOndres Beach28 min drive

Choose dates to view prices

About this area

Biarritz

Located in Biarritz, Hôtel du Palais Biarritz, in The Unbound Collection by Hyatt is in the city center and on the beach. Biarritz Lighthouse is a notable landmark, and the area's natural beauty can be seen at Port-Vieux Beach and Cote des Basques. Traveling with kids? Don't miss Biarritz Aquarium. Kayaking and scuba diving offer great chances to get out on the surrounding water, or you can seek out an adventure with horse riding and mountain biking nearby.

What's nearby

  • Grand Beach - 5 min walk
  • Miramar Beach - 6 min walk
  • Biarritz City Hall - 6 min walk
  • Biarritz Lighthouse - 16 min walk
  • Ondres Beach - 28 min drive

Getting around

  • Biarritz Station - 5 min drive
  • San Sebastian (EAS) - 25 min drive

Restaurants

  • La Rotonde — 1 min walk
  • Le Sunset — 1 min walk
  • Le Bouchon Biarrot — 2 min walk
  • Palais de Jade — 3 min walk
  • LTB La Table Basque — 5 min walk

About this property

Hôtel du Palais Biarritz, in The Unbound Collection by Hyatt

Beach spa retreat walking distance from Biarritz City Hall
Catch some rays at the beach or spend the day relaxing at Hôtel du Palais Biarritz, in The Unbound Collection by Hyatt's full-service spa. Then enjoy a meal at one of the palace's 3 restaurants. All 142 soundproofed rooms provide free WiFi, free wired Internet, and Select Comfort beds. For a bit of entertainment, LCD TVs come with satellite channels, and guests will also appreciate thoughtful touches like espresso makers and bathrobes.
Hôtel du Palais Biarritz, in The Unbound Collection by Hyatt offers 142 air-conditioned accommodations with minibars and espresso makers. Each accommodation is individually decorated. Select Comfort beds feature Frette Italian sheets and premium bedding. 55-inch LCD televisions come with premium satellite channels and pay movies. Bathrooms include bathtubs or showers, bathrobes, slippers, and designer toiletries.

This Biarritz palace provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Hypo-allergenic bedding and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

An indoor pool, an outdoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the palace's full-service spa. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna, a spa tub, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of GBAC STAR (Hyatt)

Social distancing

Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Secured uncovered self parking on site (surcharge; includes in/out privileges)
  • Uncovered valet parking on site (EUR 30 per day)
  • Limited onsite parking
  • Electric car charging station on site
  • Wheelchair-accessible parking available

Food and drink

  • Full breakfast available for a fee daily 7:00 AM–10:30 AM: EUR 50-50 for adults and EUR 25-25 for children
  • 3 restaurants
  • 1 poolside bar and 1 bar/lounge
  • 24-hour room service

Things to do

  • Aerobics classes
  • Children's pool
  • Fitness center
  • Full-service spa
  • Indoor pool
  • Lifeguards on site
  • Outdoor pool
  • Pilates classes
  • Playground
  • Sauna
  • Shopping
  • Spa tub
  • Steam room
  • Yoga classes

Conveniences

  • Ballroom
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand
  • Lockers available

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • Dutch
  • English
  • French
  • German
  • Italian
  • Portuguese
  • Russian
  • Spanish

Business services

  • 24-hour business center
  • Conference space
  • Meeting rooms

Outdoors

  • Beachfront location
  • Garden
  • Lifeguards on site
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool sun loungers
  • Pool umbrellas
  • Terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massages
  • Sauna
  • Spa tub
  • Turkish bath/hammam

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Handrails in stairways
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair accessible (may have limitations)
  • Wheelchairs available on site

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Frette Italian sheets
  • Free cribs/infant beds
  • Heating
  • Hypo-allergenic bedding
  • Premium bedding
  • Select Comfort bed

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Towels

Entertainment

  • 55-inch LCD TV
  • Pay movies
  • Premium channels
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Electrical adapters/chargers
  • Guidebooks/recommendations
  • Individually decorated
  • Iron/ironing board (on request)
  • Phone
  • Restaurant dining guide
  • Safe
  • Slippers
  • Soundproofing
  • Turndown service

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - anytime
Early check-in subject to availability
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Express check-out

Special check-in instructions

Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival

Renovations and closures

The property is closed between October 18 and May 31.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 50 per pet, per night
Dogs and cats welcome
Food and water bowls are available
Service animals are exempt from fees

Children and extra beds

Children are welcome
Kids stay free! One child 12 years old or younger stays free when using existing bedding
Rollaway/extra beds are available for EUR 90.0 per night
Free cribs (infant beds)

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 3.60 per person, per night. This tax does not apply to children under 18 years of age.

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: between EUR 50 and EUR 50 for adults, EUR 25 and EUR 25 for children (approximately)
  • Uncovered self parking fee: EUR 30 per day (in/out privileges)
  • Uncovered valet parking fee: EUR 30 per day
  • Pet fee: EUR 50 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 90.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts Visa, Mastercard, American Express, JCB International, Eurocard, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
One child 12 years old or younger stays free when occupying the parent or guardian's room, using existing bedding
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

du Palais Imperial
du Palais Imperial Biarritz
Hôtel du Palais Imperial Resort
Hôtel du Palais Imperial Resort Biarritz
Hôtel Palais Imperial Resort Biarritz
Hôtel Palais Imperial Resort
Palais Imperial Biarritz
Palais Imperial
Hotel du Palais Biarritz In The Unbound Collection By Hyatt
Hôtel Palais Imperial Resort Biarritz
Palais Imperial Biarritz
Palace Hôtel du Palais Imperial Resort & Spa Biarritz
Biarritz Hôtel du Palais Imperial Resort & Spa Palace
Palace Hôtel du Palais Imperial Resort & Spa
Hôtel du Palais Imperial Resort & Spa Biarritz
Hôtel Palais Imperial Resort
Palais Imperial
Hôtel du Palais Imperial Resort Spa
Hôtel Palais Imperial Resort Biarritz
Hôtel Palais Imperial Resort
Palais Imperial Biarritz
Palais Imperial
Palace Hôtel du Palais Imperial Resort & Spa Biarritz
Biarritz Hôtel du Palais Imperial Resort & Spa Palace
Palace Hôtel du Palais Imperial Resort & Spa
Hôtel du Palais Imperial Resort & Spa Biarritz
Hôtel du Palais Imperial Resort Spa
Hôtel Palais Imperial Resort Biarritz
Hôtel Palais Imperial Resort
Palais Imperial Biarritz
Palais Imperial
Palace Hôtel du Palais Imperial Resort & Spa Biarritz
Biarritz Hôtel du Palais Imperial Resort & Spa Palace
Palace Hôtel du Palais Imperial Resort & Spa
Hôtel du Palais Imperial Resort & Spa Biarritz
Hôtel du Palais Imperial Resort Spa
Palais Imperial Biarritz

Frequently asked questions

Overall score and ratings

4.5

Wonderful

Rating 5 - Excellent. 121 out of 170 reviews
5 - Excellent 71%
Rating 4 - Good. 32 out of 170 reviews
4 - Good 19%
Rating 3 - Okay. 6 out of 170 reviews
3 - Okay 4%
Rating 2 - Poor. 10 out of 170 reviews
2 - Poor 6%
Rating 1 - Terrible. 1 out of 170 reviews
1 - Terrible 1%

4.8/5

Cleanliness

4.6/5

Staff & service

4.7/5

Amenities

4.5/5

Property conditions & facilities

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenience
Stayed 2 nights in Sep 2021

4/5 Good

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Excellent location with breathtaking views Concierge service outstanding !! And also lifeguards at the swimming pool go a step further placing guests and remembering regulars Missing the lunch buffet that was a Hôtel du Palais tradition . This needs to be reinstated as the Sunset restaurant and menu is really not great . Service is not consistent . Tv not working and hairdryers fixed on the wall of the bathroom and weak which is not convenient . There should be a better emphasis on service ! The concierge service is the department that holds together the hotel. They also remember the regulars which is very important !
Stayed 4 nights in Aug 2021

5/5 Excellent

Stayed 7 nights in Aug 2021

5/5 Excellent

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is very eell located, overlooking the ocean. The gardens are gorgeous and well manicured, the interiors are inmacurate and full of impresive antiquites such as the fire place at the bar so is the huge hanging lamp at the same place. The food is very good at the restaurant, the pool is a nice hangout, views impresive, the room was a good size and the amenities by Guerlain are always a plus, the bathroom has a good size but not large, it didn't have a bathtub. The air conditioning system works very well, the cleaning service is very reliable and kind. Probably the thing I didn't like much was the time taking during the check in and the check out, the concierge was also not very good. I was going to pay with my DINERS CLUB card at the front desk and the lady told me they did not take DINERS CLUB, for a hotel of duch high standards I don't understand why don't take all credit cards. Very nice hotel in a lovely village
Stayed 2 nights in Aug 2021

5/5 Excellent

Stayed 3 nights in Aug 2021