Is The Willows pet-friendly?

No, pets are not allowed at this property.

How much is parking at The Willows?

This hotel doesn't offer parking.

Where is The Willows located?

Located in Seafront, this hotel is within a 10-minute walk of Brighton Beach and Brighton Pier. Volk’s Electric Railway and SEA LIFE Brighton are also within 10 minutes. Brighton Station is 21 minutes by foot and Brighton (BSH-Brighton Train Station) is 21 minutes.

The Willows Reviews, Deals & Photos 2025

10/10 Excellent

joanne

Jul 22, 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

The room was clean and the bed was comfy.sea view

Stayed 2 nights in Jul 2024

2/10 Terrible

Verified traveler

Feb 15, 2025

Disliked: Cleanliness, property conditions & facilities, room comfort

Dirty

Not a great stay, was very dirty, carpet had so many stains the seating part by the window which could have been lovely to look out to the sea was ripped and really filthy, as for the shower, we didn't have one, a slow trickle of water but the main reason didn't have a shower was because it was so dirty didn't look like it had been cleaned for months.

Stayed 1 night in Feb 2025

8/10 Good

Gerry

Nov 2, 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The trip was great and the accomodation was brilliant, the management allowed me to check in early for a small fee which was fantastic. the room was well presented and it was very quiet considering the hotels location and the room i was given was next to their reception area.

Stayed 5 nights in Oct 2023

8/10 Good

ANDREW

Dec 9, 2023

Liked: Cleanliness

The room was small, but comfortable, I only stayed a night there, the place is nicely decorated, bathroom facilities are a little small, taps in the sink did not work which need looking at urgently, overall though I was happy for what I paid.

Stayed 1 night in Dec 2023

4/10 Poor

Jack

Nov 20, 2024

Liked: Staff & service

Disliked: Property conditions & facilities

The building tried. Hard to hide flaws with quirky paint scheme. First glance is very nice but facilities are awful. Our shower didn’t work and had to was using the sink. Bed was rock solid on a flimsy frame. Walls are not sound proof and anyone moving even a floor below would resonate in our room. Bloke snoring downstairs was soothing tho. Couple having sex in our ears was not so. Staff was incredibly friendly and never felt unsafe.

Stayed 1 night in Nov 2024

6/10 Okay

James

Sep 11, 2023

Liked: Staff & service

Only issue I had was hearing other people in same accommodation late at night

Stayed 2 nights in Sep 2023

6/10 Okay

David

Sep 11, 2023

Disliked: Property conditions & facilities

One night ok.

Very run down. Was ok for one night. Wouldn't book again.

Stayed 1 night in Sep 2023

4/10 Poor

Charley

May 3, 2025

Liked: Cleanliness

Disliked: Property conditions & facilities

Wouldn't stay here again.

We stayed at this hotel for 1 night, as we came down for a festival. On arrival there was confusion over our names (two people with the same name) which lead to a mix up in rooms and a car parking space. This was frustrating given that I had just paid to park, then ended up being refunded and spent ages finding somewhere else to park, however we understood how that could have happen. We moved to our allocted room, as per our booking and my partner noticed the window did not have a lock. We did not feel safe staying in a room without a window lock, especially as the property currently has scaffolding up. We were moved to a other room (this now being the third room), the situation with the window being the same. We explained that whilst we appreciated it was difficult to open it from the outside, it was absolutely doable. Not only were our belongings unsafe whilst we were out, but we felt unsafe at night. Why bother having a door lock if you don't do the same on the windows? We returned to our original room. So after all these issues and 4 room changes, this delayed us on getting ready and meant what was supposed to be a really fun exciting night, became so unnecessary and avoidably stressful. The bed was okay, but squeaks every time you remotely moves and the decoration in the hotel is okay if you aren't looking hard enough. I guess you pay for what you get. The hotel is obviously getting a face lift externally, but it still has alot to be desired.

Stayed 1 night in May 2025

6/10 Okay

Jillian

Nov 29, 2022

Disliked: Room comfort

The room was exceptionally small and didn’t resemble the photo on the hotel site! Windows rattled and was very noisy. Clean and fairly well- maintained.

Stayed 2 nights in Nov 2022

4/10 Poor

Evan

May 27, 2024

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

No ventilation, poor quality seal on window. Mouldy sewage smell, no privacy filter or blind on roof light which can see into other rooms.

Stayed 1 night in May 2024

6/10 Okay

milad

Aug 24, 2023

Disliked: Property conditions & facilities

This street is very unsafe as my experience and me and my family felt very unsafe even left a day earlier. The reception was not always around and there were no cleaning during our stay even it mentioned in the ads

Stayed 4 nights in Aug 2023

8/10 Good

Nick

Sep 1, 2023

Liked: Cleanliness, property conditions & facilities

It was basic but pleasant at the same time. I would strongly recommend booking one of their three parking spots outside the hotel if you’re taking the car. It’s £20 out front but £40 a day in the multi story car parks that are a fair Walk away with heavy cases! The hotel was in a good location for when you’ve had enough and need to sleep without loads of noise! Only saw a receptionist once during my stay so can’t say anything about the staff. It’s average, get a good price. Enjoy yourself!

Stayed 2 nights in Aug 2023

6/10 Okay

Allison

May 22, 2023

Disliked: Staff & service

Garlicky bathroom stench to wake you up!

Hotel was in a great location. Room was very small and on the top of a 4 storey house which was not advertised. Bathroom stank of garlic in the morning. Chap on front desk didn’t advise the front door would be locked once all guests had checked in - there was a key for the door but would have been nice to have been advised. Glad we only stayed for the one night.

Stayed 1 night in May 2023

4/10 Poor

Paula

Mar 31, 2023

Disliked: Cleanliness, staff & service

The Willow Hotel

Our room was very dusty, the sink and toilet had limescale build up. The room doesn't have double glazing, so the room was very chilly in March. Our room had a small kettle and only 3 sashes of coffee for the 3 night me and my daughter stayed. We had to buy our own. The view was nice

Stayed 3 nights in Mar 2023

6/10 Okay

Verified traveler

Aug 24, 2023

Disliked: Property conditions & facilities, room comfort

Needed somewhere cheap for a couple of days, was ok as only there to sleep and tried to stay out all day and was clean. Bathroom very small and door difficult to lock and keep shut. Shower head low so difficult to do more than a quick rinse. Bed not overly comfortable but could be personal preference for a softer mattress.

Stayed 2 nights in Aug 2023

2/10 Terrible

Helen

Feb 9, 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Booked for my Daughter for 3 nights a non refundable room , she managed 1 night and checked out and found a friend to stay with for the remaining 2 nights , the bed sheets were stained the room smelt damp and had mould in it , unfortunately as an asthma sufferer this exacerbated her symptoms and she made the decision to leave . I did message the property on the day my daughter left and still have had no response ! Don’t stay here

Stayed 3 nights in Feb 2024

2/10 Terrible

Michael

Feb 20, 2023

Liked: Amenities

Disliked: Cleanliness, staff & service, property conditions & facilities

Rooms do not match the pictures, our room was tiny and dirty, we didn’t even stay, booked another hotel and left, no one on reception so had to drop the keys off and go, have emailed numerous times to try and get a refund and no one bothers to respond. avoid at all costs

Stayed 1 night in Feb 2023

2/10 Terrible

cindy

Sep 18, 2023

Disliked: Cleanliness, staff & service

shower not working

The shower wasn’t working it was burning hot or freezing cold it wouldn’t adjust i went down to ask someone at the front but it was close sunday i really wanted a shower before check out felt awful all day without shower :(

Stayed 1 night in Sep 2023

6/10 Okay

Emma

Aug 31, 2023

Disliked: Cleanliness, property conditions & facilities

A little tired….

Bed was comfy (even if did fill room) I was expecting a single but got a double which was a plus. I had a good nights sleep. Parts are looking tired and the floor in bathroom needed repairs and the sink was literally falling off the wall…put my hand on it whilst brushing my teeth and literally moved! I hope they spend time now season coming to an end that they rectify these issues. Only mirror was above sink so couldn’t really see what I was wearing, but plug socket by bed near door to bathroom, meant I could straighten my hair.

Stayed 1 night in Aug 2023

4/10 Poor

Anna Luiza

Jul 30, 2023

Liked: Staff & service

Disliked: Cleanliness, amenities, property conditions & facilities

I booked a 1-night stay at this hotel almost 6 months ago for this weekend. The location is brilliant and I didn't have issues with the noise outside as I'm a heavy sleeper. However, the carpet in my room was filthy when I checked in, full of pieces of paper and hair pins. I didn't try to change rooms because I was planning to spend most of the time outside anyway but I felt the cleaning standards were definitely not worth the £110 rate for one night. Disappointing.

Stayed 1 night in Jul 2023

2/10 Terrible

Danielle

Apr 1, 2024

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Avoid at all costs!!!!

I booked a double room they tried to give me a single covered in flies when there was clearly two of us. Room was then changed to what I originally booked but then room was again filled with flies everywhere. Found a secret camera in one of the ceiling lights. The bathroom had to air vents. The window was full of mould. The rooms surrounding us were very loud during the night due to the thin walls. As the hotel is on a slope, our room was slanted with the head of the bed descending. Just a terrible dirty experience. Never again!!!!

Stayed 1 night in Mar 2024

6/10 Okay

Harry

Oct 17, 2022

Disliked: Cleanliness, amenities, property conditions & facilities

This isn’t really a hotel it’s a converted house! This isn’t really an issue and I was sort of aware of that when I booked it. The overall experience was meh. The room was really small! Certain areas haven’t been cleaned in a very long time.. we found cigarette butts in the room, crumbs and other waste in chairs and on the floor and the shower had quite a bit of mould growing in it. The property provided less than the minimum when it comes to amenities not even having shampoo or body wash. Overall you get what you pay for and it’s in a really good location to get around Brighton but be aware it’s not up to the standard you’d expect with most chains.

Stayed 1 night in Oct 2022

6/10 Okay

Verified traveler

Oct 24, 2022

Disliked: Cleanliness, property conditions & facilities

Dissapointing and unsatisfactory stay

We were returning guests after having a wonderful stay here previously, but the hotel is under new management. We were greeted pleasantly and the staff allowed us to leave our bags before the check in time. Check in itself was quick. Our room was located on the ground floor next to the reception desk. Due to this, we could hear staff on the phone as well as loud music playing from the reception area and this continued until late. The room itself looked basic (less decor and little touches) compared to our previous stay. It was clean enough to stay in however the room itself seemed tired and in need of attention. No toiletries were provided in the bathroom and sadly the pump on the handsoap was broken. Following our dissapointing stay, compared to our previous stay under other management, we will not be returning as we believe the price of the stay was not reflected in our visit.

Stayed 1 night in Oct 2022

4/10 Poor

Verified traveler

Jul 22, 2024

Disliked: Cleanliness, property conditions & facilities, room comfort

Not what I expected

Bad points: Arrived at the hotel to find that my booking was not on the list despite booking back in January. The staff member then asked us to wait outside as there was no indoor seating area meaning we had to wait with our luggage. After approx 15 minutes the staff member advised us he ‘found a room’ for us and gave us the key. The hotel is small and very compact, spread over 3 floors. The room I specifically stayed in felt very small and there was not much standing height. The bathroom was tiny and there was a small sink in the corner that was too small to do anything with. The room appears to need a revamp as there is dried marks on the wall that looks like old condensation. The room I stayed in looked nothing like the pictures. There was also a brown smear near the bed frame that I washed off myself, I refrained from flagging this to the staff as I knew there would be no other room to transfer to as the hotel was at capacity. The bed was very firm and uncomfortable and the room was overal very stuffy Good points: very close to city centre and beach front

Stayed 1 night in Jul 2024

2/10 Terrible

Adam

Mar 6, 2024

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Avoid avoid and avoid

Avoid avoid and avoid this place, turn up couple minutes before checking in, and the door was locked, pressed the bell many times and no response, even phoned the three numbers they have pinned in a clear plastic wallet which was trenched and ripped and still no response, stayed around for 30mins and no one came, blue wall outside the front door was falling and very unsafe. Contacted Hotels.com answered their scripted question and they tried to contact them and they didn't have a response. Had an email today (6.3.24) from hotels.com saying I can't have refund as the property (who answered this morning 6.3.24) said they wouldn't give a refund as it was a nonrefundable room (again I will say no one was at the property nor answered the bell or the phone, and also didn't answer when hotels com phoned on the day I was supposed to stay... Please tell me how that is fair.... Please avoid this place and read all the review

Stayed 1 night in Mar 2024

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