Most of the staff is pretty awesome. Like everywhere, you can tell they're currently understaffed, but you can tell those that work there enjoy their job for the most part. The hotel store could carry some more items like local products, cbd products, etc. But it’s very convenient to monarch and that’s huge. Owning a business like this in the Colorado Mountains is an entirely own species of animal in itself, im not sure how long the current owners have owned it or where they’re from, but it kinda seems like whomever the owners are, are newer to Colorado. Not a bad thing, I’ve owned multiple businesses over the years, in the mountains & metro, doing business in the mountains is a challenge. The price is better than anywhere in town, and the water is 1000x better than water in Salida. Overall it’s a pretty cool place, great location, and super convenient for the ski resort.