2/10 Terrible
Kshitiz
Mar 25, 2023
Disliked: Cleanliness, staff & service, property conditions & facilities
Ruined our vacation. Terrible experience. Never again.
During our recent trip to Cairo, we opted to stay at the Holiday Inn. Unfortunately, our first impression of the staff was not a good one. They seemed cold and uninterested, not even bothering to respond when my girlfriend greeted them. Our room was even more disappointing, with old, crusty furniture that looked like it would break if we even sat on it. As if that wasn't bad enough, we discovered a bedbug crawling on the bed. We immediately went to the front desk to check out, but they offered to upgrade us to another room instead. We stayed for the night as it was already late, but checked out the next day, despite our booking being for three nights. The manager, Mostafa, apologized for the experience we had, but we felt that the real crime was miscategorizing this sad, bedbug-infested, old "motel" as a five-star hotel. It was a disappointing stay that we wouldn't want to repeat.