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Hacienda AltaGracia, Auberge Resorts Collection

Photo gallery for Hacienda AltaGracia, Auberge Resorts Collection

Primary image
Indoor pool, 2 outdoor pools, cabanas (surcharge), pool umbrellas
Indoor pool, 2 outdoor pools, cabanas (surcharge), pool umbrellas
Indoor pool, 2 outdoor pools, cabanas (surcharge), pool umbrellas
Terrace/patio

Overview of Hacienda AltaGracia, Auberge Resorts Collection

Hacienda AltaGracia, Auberge Resorts Collection

4.5 star property

4.9/5 Exceptional

Guests rated this property 5.0/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • Air conditioning
  • Spa

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Social distancing
  • Temperature checks
Map
Interamericana Sur, entrada de Cajón, Santa Teresa 1km al oeste, Cajón, San Jose

Explore the area

  • Popular LocationAlexander Skutch Bird Sanctuary37 min drive
  • Popular LocationCanaan Cheeses94 min drive
  • Popular LocationSamaritan Chocolate95 min drive
  • AirportBuenos Aires (BAI)98 min drive

Choose dates to view prices

About this area

Santa Teresa

Located in Cajón, Hacienda AltaGracia, Auberge Resorts Collection is in a rural area and in the mountains. Canaan Cheeses and Quebradas Biological Center are worth checking out if an activity is on the agenda, while those looking for area attractions can visit Alexander Skutch Bird Sanctuary and Topolandia. Rafting offers a great chance to get out on the surrounding water, or you can seek out an adventure with ecotours and ziplining nearby.
Visit our Santa Teresa travel guideOpens in a new window
Map

What's nearby

  • Alexander Skutch Bird Sanctuary - 37 min drive
  • Chirripó National Park - 90 min drive
  • Canaan Cheeses - 94 min drive
  • Samaritan Chocolate - 95 min drive
  • The Secret Gardens - 101 min drive

Restaurants

  • The Pizza House - 14 min drive
  • Pizzería Cajón - 14 min drive
  • Chicken Combos - 14 min drive
  • La Cevichería y Más - 14 min drive
  • Manjar de Reyes - 14 min drive

About this property

Hacienda AltaGracia, Auberge Resorts Collection

Family-friendly hotel with 3 restaurants and 2 outdoor pools
Along with 3 restaurants, this hotel has 2 outdoor pools and a full-service spa. Free full breakfast, free WiFi in public areas, and free valet parking are also provided. Additionally, a restaurant, an indoor pool, and 2 poolside bars are onsite.
Hacienda AltaGracia, Auberge Resorts Collection offers 50 accommodations with minibars (stocked with some free items) and laptop-compatible safes. Rooms open to furnished balconies or patios. Accommodations offer separate sitting areas. Beds feature Egyptian cotton sheets and premium bedding. 50-inch LED televisions come with premium digital channels. Bathrooms include bathrobes, complimentary toiletries, and hair dryers.

This Cajón hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks and desk chairs; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. Hypo-allergenic bedding and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

2 outdoor swimming pools and 2 spa tubs are on site along with an indoor pool. Other recreational amenities include a steam room and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

THE WELL has 6 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily.

Awards and affiliations

Hacienda AltaGracia, Auberge Resorts Collection is listed in the 2021 Travel + Leisure 500.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of COVID-19 Guidelines (CDC) and COVID-19 Guidelines (WHO)

Social distancing

Social distancing measures in place
Contactless room service is available

Safety measures

Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
Enhanced food service safety measures are in place
Reservations are required for the use of certain onsite facilities
On-site antigen/rapid COVID-19 testing is available for a USD 60 fee
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request
  • Area shuttle (surcharge)

Food and drink

  • Free full breakfast available daily 8:00 AM–11:00 AM
  • 3 restaurants and 1 coffee shop/cafe
  • 2 poolside bars and 2 bars/lounges
  • Room service available
  • Coffee/tea in common area(s)

Things to do

  • 2 outdoor pools
  • 2 spa tubs
  • Fitness center
  • Full-service spa
  • Helicopter/airplane tours
  • Horse riding/rentals
  • Indoor pool
  • Mountain biking
  • Private picnics
  • Ropes course
  • Steam room
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Babysitting (surcharge)
  • Free cribs/infant beds
  • Free rollaway/extra beds
  • Indoor pool
  • Laundry facilities

Conveniences

  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand
  • Library
  • No elevators
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance
  • Turndown service

Outdoors

  • BBQ grill(s)
  • Garden
  • Picnic area
  • Pool cabanas (surcharge)
  • Pool sun loungers
  • Pool umbrellas
  • Terrace

Spa

  • 6 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Hydrotherapy
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - sports
  • Massage - Swedish
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room
  • Thalassotherapy

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • No elevator (single level property)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair accessible (may have limitations)

More

  • Couples dining
  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Egyptian cotton sheets
  • Free cribs/infant beds
  • Free rollaway beds
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 50-inch LED TV
  • Digital channels
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free minibar (some items)
  • Wet bar

Outdoor space

  • Furnished balcony or patio

More

  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board (on request)
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Restaurant dining guide
  • Separate sitting area
  • Turndown service
  • Window screens

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Santa Teresa
Santa Teresa
Hotel
Hotel
Business friendly
Business friendly
Guest rating 4.5+
Guest rating 4.5+
Parking included
Parking included
4 star
4 star
Washer and dryer
Washer and dryer

Policies

Check-in

Check-in time starts at 2:00 PM
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Service fee: 10 percent

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 375 per vehicle (roundtrip, maximum occupancy 6)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Hacienda AltaGracia Hotel San Isidro de El General
Hacienda AltaGracia Hotel
Hacienda AltaGracia San Isidro de El General
Hacienda AltaGracia Auberge Resort San Isidro de El General
Hacienda AltaGracia Auberge Resort El General
Hacienda AltaGracia Auberge San Isidro de El General
Hacienda AltaGracia Auberge El General
Hacienda AltaGracia Auberge G
Hacienda AltaGracia an Auberge Resort
Hacienda AltaGracia, Auberge Resorts Collection Hotel
Hacienda AltaGracia, Auberge Resorts Collection Cajón
Hacienda AltaGracia, Auberge Resorts Collection Hotel Cajón

Frequently asked questions

Overall score and ratings

4.9

Exceptional

Rating 5 - Excellent. 24 out of 26 reviews
5 - Excellent 92%
Rating 4 - Good. 2 out of 26 reviews
4 - Good 8%
Rating 3 - Okay. 0 out of 26 reviews
3 - Okay 0%
Rating 2 - Poor. 0 out of 26 reviews
2 - Poor 0%
Rating 1 - Terrible. 0 out of 26 reviews
1 - Terrible 0%

5.0/5

Cleanliness

5.0/5

Staff & service

5.0/5

Amenities

5.0/5

Property conditions & facilities
Write a review

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jul 2019

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019

5/5 Excellent

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2019

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Feb 2019

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When I read other reviews, thought they must be exaggerated or fake, but this place really is everything others say. Absolutely beautiful property. Warm, friendly caring staff. Loved the private flight experience to and from SJO. Waterfall hike tour. A little more challenging than we were first led to expect, but we made it, LOVED it! Casitas beautiful. Huge! Spa and fitness and pools all excellent, big, new. Only minor criticisms: Fitness centre equipment a little limited. No leg machines. Food is overall very good, but some dishes a little underwhelming. Breakfasts excellent. In-room dining, so-so. Understandably food is pricey, as to be expected for the stature of the property. We spent an average of $170 US per adult per day for meals. We don’t drink much. Adds up.
Stayed 5 nights in Feb 2019