Ratings based on 528 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
90% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from Madrid

El hotel genial, confortable al lado de la playa

Posted Nov 30, 2016
Pros: En general todos y la cercanía a la playa
Cons: Se podría incluir un servicio de transporte al aeropuerto.
Location: Muy cerca del centro de Cancún y alrededor hay distintos restaurantes y un pequeño centro comercial
El personal es muy amable es una de las cosas que mas me agrado, educación y buen trato es la característica a destacar. Las instalaciones están muy bien y muy bien mantenidas, limpio y cerca de la playa, realmente estupendo. Servicio de wifi muy bueno. Han subido un poco demasiado los precios del spa y masajes, que están genial pero muy elevado el precio en comparación con hace 2 años en la anterior visita. Se esfuerzan por renovar y mejorar. Muy pero muy recomendable.
5 out of 5
by A verified traveler from US

Awesome

Posted Nov 28, 2016
Need more food choices Also omelette station lady was awesome
5 out of 5
by A verified traveler from US

Posted Nov 20, 2016
Dreamy and perfect. Everyone took great care of us. And the beach couldn't have been more gorgeous.
5 out of 5
by A verified traveler

Excellent

Posted Nov 16, 2016
Amazing staff. Beautiful! Only wish they had better beach chairs.
5 out of 5
by A verified traveler from Northampton UK

Luxury at sensible ££££

Posted Oct 19, 2016
Couldn't fault our stay start to finish 1st class 5 star +
4 out of 5
by A verified traveler

Posted Oct 15, 2016
It was ok a lot of hidden fees they don't tell you about
5 out of 5
by A verified traveler

サービスが素晴らしいホテル

Posted Sep 17, 2016
滞在中快適に過ごすことが出来ました! オールインクルージブなのでサービスはどんなものかと思っていたら細かな所まで気の利くスタッフが多く、料理もとても美味しかったです。 個人的にはテラスのステーキ料理が最高でした。 部屋も隅々まで清潔で文句なしです!
4 out of 5
by SEONGWOO

This traveler left a rating score only Posted Aug 31, 2016 on Hotels
5 out of 5
by A verified traveler from Fleet, England

Fantastic stay!

Posted Aug 28, 2016
We stayed here recently as a family of 4 with two young children. The facilities are superb and the staff are excellent! The hotel location is great and also has one of the best beaches. The hotel is one of the smaller Palace resorts which we loved as we felt the staff added a personal touch to everything. We visited the other resorts which were really busy. Pro's- staff, cleanliness, location, beach, food/drinks (lots more) Con's- gym is small
5 out of 5
by Parmjit

This traveler left a rating score only Posted Aug 28, 2016 on Hotels