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Overview of Hyatt Zilara Cancun - All Inclusive - Adults Only

Photo gallery

Guest reviews

4.7 / 5Exceptional
4,087 reviews
Guests rated this property 4.8/5 for cleanliness.

Amenities

  • Pool
  • Free WiFi
  • Free Parking
  • All inclusive

Map

Highlights

Popular LocationLa Isla Shopping Mall16 min walk
Popular LocationCancun Interactive Aquarium17 min walk
Popular LocationForum Beach20 min walk
AirportCancun, Quintana Roo (CUN-Cancun Intl.)27 min drive

Choose dates to view prices

  • Ocean View Junior Suite Double

    4.7/5 guest room rating

    Room amenities

    • 656 sq ft
    • Ocean view
    • Sleeps 4
    • 2 Double Beds
    More details
  • Ocean View Junior Suite King

    4.7/5 guest room rating

    Room amenities

    • 656 sq ft
    • Ocean view
    • Sleeps 2
    • 1 King Bed
    More details
  • Ocean Front Junior Suite Double

    5/5 guest room rating

    Room amenities

    • 656 sq ft
    • Ocean view
    • Sleeps 4
    • 2 Double Beds
    More details
  • Ocean Front Junior Suite King

    4.7/5 guest room rating

    Room amenities

    • 656 sq ft
    • Ocean view
    • Sleeps 2
    • 1 King Bed
    More details
  • Ocean Front Luxury Suite King

    4.2/5 guest room rating

    Room amenities

    • 764 sq ft
    • Ocean view
    • Sleeps 2
    • 1 King Bed
    More details
  • Presidential Suite

    Room amenities

    • 1334 sq ft
    • Ocean view
    • Sleeps 2
    • 1 King Bed
    More details
  • Ocean View Swim Up Suite King

    4.6/5 guest room rating

    Room amenities

    • 850 sq ft
    • Ocean view
    • Sleeps 2
    • 1 King Bed
    More details
  • Junior Suite Double

    4.7/5 guest room rating

    Room amenities

    • 656 sq ft
    • Partial ocean view
    • Sleeps 4
    • 2 Double Beds
    More details
  • Junior Suite King

    4.6/5 guest room rating

    Room amenities

    • 656 sq ft
    • Partial ocean view
    • Sleeps 2
    • 1 King Bed
    More details

About this area

Cancun

Located in Cancun's Zona Hotelera neighborhood, Hyatt Zilara Cancun - All Inclusive - Adults Only is in the entertainment district and on the beach. The area's natural beauty can be seen at Tortuga Beach and Forum Beach, while Cancun Interactive Aquarium and Aquaworld are popular area attractions. Delphinus Dreams and Ventura Park Cancun are not to be missed. With snorkeling, water skiing, and parasailing nearby, you'll find plenty of adventures in the water.

Visit our Cancun travel guide
Map
Popular Location

What's nearby

  • La Isla Shopping Mall - 16 min walk
  • Cancun Interactive Aquarium - 17 min walk
  • Forum Beach - 20 min walk
  • Cancun Convention Center - 5 min drive
  • Tortuga Beach - 10 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 27 min drive

Restaurants

  • La Adelita Cantina — 1 min walk
  • Asiana — 1 min walk
Questions about this property?Find answers

About this property

Hyatt Zilara Cancun - All Inclusive - Adults Only

Adults-only luxury on the beach
Catch some rays at the beach or spend the day relaxing at Hyatt Zilara Cancun - All Inclusive - Adults Only's full-service spa. Then enjoy a meal at one of the property's 6 restaurants. All 307 rooms boast jetted tubs and offer free minibar items and furnished balconies or patios. Pillowtop beds and 24-hour room service are standard, as are LED TVs with cable channels.
Hyatt Zilara Cancun - All Inclusive - Adults Only offers 307 accommodations with free minibar items and laptop-compatible safes. Rooms open to furnished balconies or patios. Pillowtop beds feature premium bedding. A pillow menu is available. LED televisions come with cable channels.
Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with designer toiletries, complimentary toiletries, and hair dryers. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered daily.
2 outdoor swimming pools are on site along with a spa tub. Other recreational amenities include a 24-hour health club and a sauna.
The recreational activities listed below are available either on site or nearby; fees may apply.
Zen Spa has 11 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna, a spa tub, and a steam room.
The spa is open daily. Guests under 18 years old are not allowed in the spa.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

Snorkeling
Surfing/boogie boarding

Land activities

Fitness facilities
Volleyball

Lessons/classes/games

Aerobics
Bartending
Cooking
Dancing
Language
Pilates
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Awards and affiliations

Green / Sustainable Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

Available in some public areas: Free WiFi

Parking and transportation

Free valet parking
Limo/town car service

Food and drink

All buffet and à la carte meals, snacks, and beverages included
6 restaurants and 1 coffee shop/café
5 bars/lounges, 1 beach bar, 1 swim-up bar and 1 poolside bar
24-hour room service
Coffee/tea in common area(s)

Things to do

24-hour fitness center
2 outdoor pools
Aerobics classes
Beach volleyball
Beach yoga
Billiards/pool table
Concerts/live shows
Evening entertainment
Foosball table
Full-service spa
Karaoke
Pilates classes
Racquetball/squash
Sauna
Scuba diving
Shopping
Spa tub
Steam room
Surfing/boogie boarding
Yoga classes

Family friendly

2 outdoor pools
Dry cleaning service
Laundry facilities

Conveniences

ATM/banking services
Banquet hall
Elevator
Free newspapers in lobby
Gift shop/newsstand

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry cleaning service
Hair salon
Laundry facilities
Luggage storage
Multilingual staff
Porter/bellhop
Tour/ticket assistance
Turndown service
Wedding services

Languages spoken

English
Japanese
Korean
Spanish

Business services

24-hour business center
6 meeting rooms
Conference center (6888 square feet of space)

Outdoors

Beach cabanas (surcharge)
Beach loungers
Beach umbrellas
Beachfront location
Garden
Picnic area
Pool cabanas (surcharge)
Pool sun loungers
Pool umbrellas
Terrace

Spa

11 treatment rooms
Aromatherapy
Ayurvedic treatments
Body scrubs
Body treatments
Body wraps
Couples treatment room(s)
Detox wraps
Facials
Hydrotherapy
Manicures and pedicures
Massage - deep-tissue
Massage - hot stone
Massage - on the beach
Massage - prenatal
Massage - sports
Massage - Swedish
Massage/treatment rooms
Outdoor treatment areas
Reflexology
Sauna
Spa open daily
Spa tub
Steam room

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Accessible bathroom
In-room accessibility
Wheelchair-accessible registration desk
Wheelchair accessible (may have limitations)

More

Beach towels
Designated smoking areas
TV in lobby

Room amenities

Bedroom

Air conditioning (climate-controlled)
Blackout drapes/curtains
Ceiling fan
Hypo-allergenic bedding
Linens
Pillow menu
Pillow-top mattress
Premium bedding

Bathroom

Designer toiletries
Hair dryer
Jetted bathtub
Rainfall showerhead
Separate bathtub and shower

Entertainment

Cable channels
LED TV

Food and drink

Coffee/tea maker
Free bottled water
Free minibar

Outdoor space

Furnished balcony or patio

More

Desk
Free newspapers
In-room massage
Iron/ironing board
Laptop-compatible safe
LED light bulbs
Phone
Turndown service

Policies

Check-in

Check-in from 3 PM - midnight
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon

Renovations and closures

We're sorry, properties in this area are unavailable for the dates you selected. This property is closed from 24 March 2020 to 30 June 2020 (dates subject to change).

Pets

Pets not allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

American Express
Mastercard
Visa

Important information

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
    Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
Guests under 18 years old are not allowed in the spa

Property is also known as

All Inclusive Hyatt
All Inclusive Hyatt Cancun
Cancun Zilara Hyatt
Hyatt All Inclusive
Hyatt Zilara
Hyatt Zilara All Inclusive
Hyatt Zilara Cancun
Zilara Hyatt
Zilara Hyatt Cancun
Royal Cancun Resort
Royal Hotel Cancun
The Royal Hotel Cancun
The Royal In Cancun Hotel Cancun
Hyatt Zilara Adults All Inclusive
Hyatt Zilara Cancun Adults
Hyatt Zilara Adults
Hyatt Zilara Cancun Adults All Inclusive All-inclusive property
Hyatt Zilara Cancun All Inclusive
Hyatt Zilara Adults All Inclusive All-inclusive property
Hotel Hyatt Zilara Cancun - All Inclusive - Adults Only Cancun
Cancun Hyatt Zilara Cancun - All Inclusive - Adults Only Hotel
Hyatt Zilara Cancun All Inclusive Adults Hotel
Hyatt Zilara All Inclusive Adults Hotel
Hyatt Zilara Cancun All Inclusive Adults
Hyatt Zilara Cancun All Inclusive
Hyatt Zilara All Inclusive Adults
Hotel Hyatt Zilara Cancun - All Inclusive - Adults Only
Hyatt Zilara Cancun - All Inclusive - Adults Only Cancun
Hyatt Zilara Cancun Adults Only All Inclusive
Hyatt Zilara Inclusive Adults
Hyatt Zilara Cancun - All Inclusive - Adults Only Cancun

Frequently asked questions

Guest reviews

4.7
Exceptional
5 - Excellent
3,147
4 - Good
645
3 - Okay
168
2 - Mediocre
71
1 - Poor
56
4.8
Cleanliness
4.7
Service and Staff
4.5
Amenities
4.7
Property condition

3/5

  • Liked: Staff & service
  • Disliked: Cleanliness

Stayed 9 nights in Mar 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We visited the Hyatt during the corona virus craziness. The resort is beautiful, staff are very friendly and helpful, rooms are amazing. I don’t think if I can review the service fully because the hotel was only at 40% for most of our stay which is not the normal for them. The service we received was top notch. The food at all of the restaurants are amazing. We didn’t have one piece of bad food. I would recommend upgrading to the swim up suite if you can. The pools are amazing but you can get the same service at your own private pool plus you get a private cabana at the beach for you as well. We will definitely stay here again in the future!

Stayed 6 nights in Mar 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautiful property with a lot of cool features like a sports bar and coffee shop. The amount of cabanas available was excellent.

Stayed 5 nights in Mar 2020

4/5 Good

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 5 nights in Mar 2020

4/5 Good

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 4 nights in Mar 2020