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On the beach, snorkeling
On the beach, snorkeling
3 outdoor pools
3 outdoor pools

Guest reviews

4.6/5 Wonderful
2,204 reviews
Guests rated this property 4.7/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • All inclusive
  • Air Conditioning
  • Spa

Map

Explore the area

Popular LocationGaviota Azul Beach1 min walk
Popular LocationForum Beach4 min walk
Popular LocationCancun Convention Center6 min walk
AirportCancun, Quintana Roo (CUN-Cancun Intl.)30 min drive

Choose dates to view prices

  • Ocean Front Pyramid Suite (with Sofa Bed)

    Room amenities

    • 1316 sq ft
    • Ocean view
    • Sleeps 4
    • 1 King Bed and 1 Double Sofa Bed
    More detailsOcean Front Pyramid Suite (with Sofa Bed)
  • Dolphin View Master King (with Sofa Bed)

    Room amenities

    • 598 sq ft
    • Sleeps 4
    • 1 King Bed and 1 Double Sofa Bed
    More detailsDolphin View Master King (with Sofa Bed)
  • Resort View Double

    Room amenities

    • 483 sq ft
    • Resort view
    • Sleeps 4
    • 2 Double Beds
    More detailsResort View Double
  • Turquoize Sky Ocean Front Master King

    Room amenities

    • 695 sq ft
    • Ocean view
    • Sleeps 2
    • 1 King Bed
    More detailsTurquoize Sky Ocean Front Master King
  • Turquoize Sky Ocean Front Master Double

    Room amenities

    • 694 sq ft
    • Ocean view
    • Sleeps 4
    • 2 Double Beds
    More detailsTurquoize Sky Ocean Front Master Double
  • Swim Up King (with Sofa Bed)

    Room amenities

    • 483 sq ft
    • Sleeps 4
    • 1 King Bed and 1 Double Sofa Bed
    More detailsSwim Up King (with Sofa Bed)
  • Swim Up Double

    Room amenities

    • 483 sq ft
    • Sleeps 4
    • 2 Double Beds
    More detailsSwim Up Double
  • King (with Sofa Bed)

    Room amenities

    • 483 sq ft
    • Sleeps 4
    • 1 King Bed and 1 Double Sofa Bed
    More detailsKing (with Sofa Bed)
  • Double

    Room amenities

    • 483 sq ft
    • Sleeps 4
    • 2 Double Beds
    More detailsDouble
  • Turquoize Sky Swim Up Ocean Front Master Double

    Room amenities

    • 694 sq ft
    • Sleeps 4
    • 2 Double Beds
    More detailsTurquoize Sky Swim Up Ocean Front Master Double
  • Club Ocean Front Double

    Room amenities

    • 463 sq ft
    • Ocean view
    • Sleeps 4
    • 2 Double Beds
    More detailsClub Ocean Front Double
  • Turquoize Sky Swim Up Ocean Front Master King

    Room amenities

    • 695 sq ft
    • Ocean view
    • Sleeps 2
    • 1 King Bed
    More detailsTurquoize Sky Swim Up Ocean Front Master King
  • Dolphin View Master Double

    Room amenities

    • 598 sq ft
    • Sleeps 4
    • 2 Double Beds
    More detailsDolphin View Master Double
  • Ocean Front King (with Sofa Bed)

    4.4/5 guest room rating

    Room amenities

    • 483 sq ft
    • Ocean view
    • Sleeps 4
    • 1 King Bed and 1 Double Sofa Bed
    More detailsOcean Front King (with Sofa Bed)
  • Ocean Front Double

    4.2/5 guest room rating

    Room amenities

    • 483 sq ft
    • Ocean view
    • Sleeps 4
    • 2 Double Beds
    More detailsOcean Front Double
  • Club Ocean Front Corner Suite

    Room amenities

    • 1087 sq ft
    • Ocean view
    • Sleeps 4
    • 1 King Bed
    More detailsClub Ocean Front Corner Suite
  • Turquoize Ocean Front Master King

    Room amenities

    • 694 sq ft
    • Ocean view
    • Sleeps 3
    • 1 King Bed
    More detailsTurquoize Ocean Front Master King
  • Turquoize Ocean Front Master Double

    Room amenities

    • 694 sq ft
    • Ocean view
    • Sleeps 4
    • 2 Double Beds
    More detailsTurquoize Ocean Front Master Double
  • Ocean View King (with Sofa Bed)

    4.6/5 guest room rating

    Room amenities

    • 483 sq ft
    • Ocean view
    • Sleeps 4
    • 1 King Bed and 1 Double Sofa Bed
    More detailsOcean View King (with Sofa Bed)
  • Ocean View Double

    4.7/5 guest room rating

    Room amenities

    • 483 sq ft
    • Ocean view
    • Sleeps 4
    • 2 Double Beds
    More detailsOcean View Double
  • Resort View King (with Sofa Bed)

    4.8/5 guest room rating

    Room amenities

    • 483 sq ft
    • Resort view
    • Sleeps 4
    • 1 King Bed and 1 Double Sofa Bed
    More detailsResort View King (with Sofa Bed)
  • Club Ocean Front King

    4.5/5 guest room rating

    Room amenities

    • 463 sq ft
    • Ocean view
    • Sleeps 3
    • 1 King Bed
    More detailsClub Ocean Front King

The average per-night price is based on the lowest price found within the past 24 hours for the next 30 nights. All prices exclude taxes and fees and are based on a 1-night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.

About this area

Cancun

Located on the beach, Hyatt Ziva Cancun - All Inclusive is in Cancun's Zona Hotelera neighborhood. La Isla Shopping Mall and Las Americas Cancun Mall are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Cancun Interactive Aquarium and Aquaworld. Traveling with kids? Don't miss Dolphin Discovery and Ventura Park Cancun.

Visit our Cancun travel guide
Map
Popular Location

What's nearby

  • Gaviota Azul Beach - 1 min walk
  • Forum Beach - 4 min walk
  • Cancun Convention Center - 6 min walk
  • Chac Mool Beach - 10 min walk
  • Cancun Golf Club at Pok Ta Pok - 6 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 30 min drive

Restaurants

  • Moongate — 1 min walk
  • La Bastille — 1 min walk
Questions about this property?Find answers

About this property

Hyatt Ziva Cancun

Upscale property on the beach, with 3 outdoor swimming pools
Catch some rays at the beach or spend the day relaxing at Hyatt Ziva Cancun - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 8 restaurants. All 547 rooms feature thoughtful touches like free minibar items and espresso makers, plus 24-hour room service and LED TVs with cable channels. Premium bedding, rainfall showerheads, and free bottled water are among the other amenities available to guests.
Hyatt Ziva Cancun - All Inclusive offers 547 accommodations with free minibar items and espresso makers. Beds feature premium bedding. LED televisions come with cable channels.

Bathrooms include showers with rainfall showerheads, bathrobes, complimentary toiletries, and hair dryers. Business-friendly amenities include safes and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include an outdoor tennis court and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 19 treatment rooms. Services include facials, body treatments, and manicures and pedicures. The spa is equipped with a sauna and a steam room.

The spa is open daily.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service

Entertainment

Onsite entertainment and activities
Onsite live performances

Awards and affiliations

Green / Sustainable Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

Available in some public areas: Free WiFi

Parking and transportation

Free valet parking
Area shuttle (surcharge)

Food and drink

All buffet and à la carte meals, snacks, and beverages included
8 restaurants and 1 coffee shop/café
7 bars/lounges and 1 poolside bar
24-hour room service

Things to do

24-hour fitness center
3 outdoor pools
Basketball
Children's pool
Full-service spa
Outdoor tennis court
Playground
Snorkeling

Family friendly

3 outdoor pools
Babysitting/childcare (surcharge)
Children's pool
Dry cleaning service
Free children's club
Free rollaway/extra beds
Laundry facilities
Playground

Conveniences

Elevator

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry cleaning service
Hair salon
Laundry facilities
Luggage storage
Tour/ticket assistance
Turndown service

Languages spoken

English
Spanish

Business services

1 meeting room
Business center

Outdoors

Beachfront location
Garden
Rooftop terrace

Spa

19 treatment rooms
Body treatments
Facials
Manicures and pedicures
Massages
Massage/treatment rooms
Sauna
Spa open daily
Steam room

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Accessible bathroom
In-room accessibility
Wheelchair-accessible registration desk
Wheelchair accessible (may have limitations)

More

Designated smoking areas

Room amenities

Bedroom

Air conditioning (climate-controlled)
Blackout drapes/curtains
Free rollaway beds
Linens
Premium bedding

Bathroom

Bathrobes
Eco-friendly toiletries
Hair dryer
Rainfall showerhead
Shower

Entertainment

Cable channels
LED TV

Food and drink

Espresso maker
Free bottled water
Free minibar

More

Iron/ironing board
Phone
Safe
Turndown service

Policies

Check-in

Check-in from 3 PM - 3 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

Renovations and closures

This property is closed from 24 March 2020 to 30 June 2020 (dates subject to change).

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome
Free rollaway/extra beds

Property payment types

American ExpressMastercardVisa

Important information

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
    Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit.
  • This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
  • Personal protective equipment, including masks, will be available to guests.
  • Contactless check-out is available.
  • Individually-wrapped food options are available for dinner and through room service.
  • Each guestroom is kept vacant for a minimum of 24 hours between bookings.
  • The property affirms that it adheres to the Intertek Cristal (3rd party expert - Global) sanitization guidelines.
  • Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Property is also known as

Hyatt Ziva Cancun All Inclusive
Hyatt Ziva Cancun
Hyatt Ziva Cancun All Inclusive All-inclusive property
Hyatt Ziva
Hyatt Ziva Cancun - All Inclusive Cancun
Hyatt Ziva Cancun - All Inclusive All-inclusive property
Hyatt Ziva Cancun - All Inclusive All-inclusive property Cancun

Frequently asked questions

Can I cancel my reservation for free at Hyatt Ziva Cancun - All Inclusive and receive a full refund?
Yes, Hyatt Ziva Cancun - All Inclusive offers free cancellation on select room rates, because flexibility matters! Please refer to Hyatt Ziva Cancun - All Inclusive cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Hyatt Ziva Cancun ?
As of Jul 4, 2020, prices found for a 1-night stay for 2 adults at Hyatt Ziva Cancun on Jul 5, 2020 start from $306, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does this property have a pool?
Yes, this property has 3 outdoor pools and a children's pool.
Is this property pet-friendly?
No, only service animals are welcome at the property.
How much is parking at this property?
Valet parking is free at this property.
What time is check-in at this property?
Check-in is from 3 PM–3 PM.
What time is check-out at this property?
Check-out is at noon.
Is this property all-inclusive?
Yes, the property is all-inclusive. All food and beverages are included.
Where is this property located?
Nestled on the beach, this Zona Hotelera property is just steps from Delphinus Dreams and Gaviota Azul Beach. Cancun Convention Center and Forum Beach are also within 10 minutes.

Guest reviews

Overall score and ratings for Hyatt Ziva Cancun

4.6
Wonderful
5 - Excellent
1,701
4 - Good
334
3 - Okay
89
2 - Mediocre
38
1 - Poor
42
4.7
Cleanliness
4.7
Service and Staff
4.6
Amenities
4.7
Property condition

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I recently celebrated my birthday here and it was the best vacation I have ever had. The grounds were amazing from the swim up pool to the ocean surrounding me on both sides. The staff was amazing too. When I arrived I was immediately greeted with a drink and a room upgrade they really rolled out the welcome mat. Every night at 8:30 there was an amazing show and I could go on and on about how wonderful my experience was and give it my highest recommendation. Some noteworthy staff to mention in no particular order: Oliver, and Oscar from Gulf Beach Side, Alejandro and Christian from Dip and Sips. Marcela from the morning buffet. Andrea from the front desk, and of course Carmela from Tres Cerveso bar. Thanks to all for making this vacation so special.

Stayed 7 nights in Mar 2020

4/5 Good

  • Liked: Cleanliness, amenities, property conditions & facilities

Stayed 4 nights in Dec 2019

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

everything just as advertised would return again and bring all our family just like this time

Stayed 7 nights in Mar 2020

2/5

  • Liked: Amenities
  • Disliked: Property conditions & facilities

It seemed all was going well (restaurants are great, great selection of top shelf liquor) during my stay until our second night there at 1am when I hear a loud banging noise, turns out it’s construction (that management openly admitted goes on 24hrs a day on property). Not only was it loud & heard throughout the whole property but it went on (even after having called front desk & given no explanation other than yes, construction goes on 24hrs) till 2:30 when I finally went downstairs & angrily addressed the issue. Hyatt then offered us a 25 minute spa treatment (which was free with the promotion going on anyway) only if I signed a non disclosure agreement & not discuss the issue again. Disappointed is an understatement for how we felt about our stay.

Stayed 4 nights in Mar 2020

3/5

  • Liked: Cleanliness, property conditions & facilities

Stayed 4 nights in Mar 2020