JW Marriott Cancun Resort & Spa

Photo gallery for JW Marriott Cancun Resort & Spa

Primary image
On the beach, surfing
On the beach, surfing
On the beach, surfing
Indoor pool, 3 outdoor pools

Overview of JW Marriott Cancun Resort & Spa

JW Marriott Cancun Resort & Spa

5.0 star property

4.5/5 Wonderful

Guests rated this property 4.8/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant
Map
Blvd. Kukulcan, Km 14.5, Lote 40-A, Zona Hotelera, Cancun, QROO, 77500

Explore the area

  • Popular LocationAquaworld9 min walk
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)18 min drive
  • Popular LocationMarket 2818 min drive
  • Popular LocationNorte Beach118 min drive

Choose dates to view prices

About this area

Cancun

Located on the beach, JW Marriott Cancun Resort & Spa is in Zona Hotelera, a neighborhood in Cancun. La Isla Shopping Mall and Puerto Cancun Marina Town Center are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Delfines Beach and Chac Mool Beach. Traveling with kids? Don't miss Aquaworld and Ventura Park Cancun. With scuba diving, snorkeling, and water skiing nearby, you'll find plenty of adventures in the water.

What's nearby

  • Ballenas Beach - 1 min walk
  • Aquaworld - 9 min walk
  • Maya Cancun Museum - 2 min drive
  • Market 28 - 18 min drive
  • Norte Beach - 118 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 18 min drive

Restaurants

  • Nebbiolo - 6 min walk
  • The Club Grill - 10 min walk
  • Fantino - 10 min walk
  • Casitas - 11 min walk
  • Naos - 11 min walk

About this property

JW Marriott Cancun Resort & Spa

Upscale resort on the beach, with 3 outdoor swimming pools
Catch some rays at the beach or spend the day relaxing at JW Marriott Cancun Resort & Spa's full-service spa. Then enjoy a meal at one of the resort's 8 restaurants. Change of towels is available on request.
JW Marriott Cancun Resort & Spa offers 448 accommodations with minibars and safes. Rooms open to balconies. Beds feature premium bedding. A pillow menu is available. LED televisions come with premium cable channels and pay movies. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. In-room massages, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

3 outdoor swimming pools are on site along with an indoor pool. In addition to a children's pool, other recreational amenities include an outdoor tennis court, a spa tub, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has couples treatment room(s). Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a spa tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic.

Languages spoken

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of Commitment to Clean (Marriott)
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitizer provided
Individually-wrapped food options available for breakfast and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • 24-hour roundtrip airport shuttle (surcharge)

Food and drink

  • Breakfast available for a fee: USD 28 per person
  • 8 restaurants and 1 coffee shop/cafe
  • 4 bars/lounges, 1 swim-up bar and 1 poolside bar
  • 24-hour room service

Restaurants on site

  • Sedona Grill

Things to do

  • 24-hour fitness center
  • 3 outdoor pools
  • Aerobics classes
  • Children's pool
  • Full-service spa
  • Indoor pool
  • Motorized watercraft
  • Outdoor tennis court
  • Pilates classes
  • Playground
  • Sauna
  • Shopping mall
  • Shopping
  • Spa tub
  • Steam room
  • Surfing/boogie boarding
  • Tennis
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Babysitting (surcharge)
  • Children's club (surcharge)
  • Children's pool
  • Free cribs/infant beds
  • Free rollaway/extra beds
  • Indoor pool
  • In-room child care (surcharge)
  • Laundry facilities
  • Playground
  • Supervised childcare (surcharge)

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Conference space
  • Meeting rooms

Outdoors

  • Beachfront location
  • Garden
  • Rooftop terrace

Spa

  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massages
  • Spa tub
  • Steam room
  • Turkish bath/hammam

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Grab bar near toilet
  • Hand-held showerhead
  • Height-adjustable showerhead
  • In-room accessibility (select rooms)
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Roll-in shower (select rooms)
  • Stair-free path to entrance
  • Transfer shower
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • Couples dining
  • Romance packages available
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Free rollaway beds
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Towels

Entertainment

  • Cable channels
  • LED TV
  • Pay movies
  • Premium channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Minibar

Outdoor space

  • Balcony

More

  • Connecting rooms available
  • Desk
  • Free newspapers
  • In-room massage
  • Iron/ironing board
  • LED light bulbs
  • Phone
  • Recycling
  • Safe
  • Slippers
  • Turndown service

See similar properties

Policies

Check-in

Check-in from 3 PM - midnight
Late check-in subject to availability
Express check-in

Check-out

Check-out before noon
Express check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Free rollaway/extra beds
Free cribs (infant beds)

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Resort fee: USD 41.65 per accommodation, per night
The resort fee includes:
  • Fitness/yoga classes
  • Sporting facilities or equipment
  • Internet access
  • Additional inclusions

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 28 per person (approximately)
  • Airport shuttle fee: USD 18.00 per person (one-way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Cancun JW
Cancun Marriott JW
Cancun Marriott Resort
JW Cancun
JW Cancun Marriott
JW Marriott Cancun
JW Marriott Cancun Resort
JW Marriott Resort Cancun
Marriott Cancun
Marriott Resort Cancun
Jw Marriott Cancun Hotel Cancun
Cancun Marriott
Cancun Marriott
Jw Marriott Cancun Resort
JW Marriott Cancun Resort Spa
Jw Marriott Cancun & Cancun
JW Marriott Cancun Resort & Spa Resort
JW Marriott Cancun Resort & Spa Cancun
JW Marriott Cancun Resort & Spa Resort Cancun

Frequently asked questions

Overall score and ratings

4.5

Wonderful

Rating 5 - Excellent. 718 out of 983 reviews
5 - Excellent 73%
Rating 4 - Good. 156 out of 983 reviews
4 - Good 16%
Rating 3 - Okay. 47 out of 983 reviews
3 - Okay 5%
Rating 2 - Poor. 25 out of 983 reviews
2 - Poor 3%
Rating 1 - Terrible. 37 out of 983 reviews
1 - Terrible 4%

4.8/5

Cleanliness

4.7/5

Staff & service

4.5/5

Amenities

4.6/5

Property conditions & facilities

4.4/5

Eco-friendliness

4/5 Good

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The checkin process was horrible. I was given a room that I didn’t reserve and when I questioned it the person told me that was what I paid for. The rest of the staff were really nice and accommodating. It would have been nice to know that they hold a $400 charge that eventually goes back or can be used for expenses around the hotel. The stay was lovely. The food was good but expensive. The ocean view was good but water had some sea weed. This was a kid friendly hotel.
Stayed 4 nights in Jun 2022

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everyone at this respite was especially nice and made us feel special. Very clean and met all our expectations.
Stayed 6 nights in Jun 2022

4/5 Good

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I would stay here again even though I felt the pricing for food and misc was high.
Stayed 7 nights in Jun 2022

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay here was amazing! The spa was super relaxing. Everything was clean and the staff were super nice. Will stay again if we come back to Cancun.
Stayed 5 nights in Jun 2022

3/5 Okay

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and well maintained property.
Stayed 8 nights in Jun 2022

3/5 Okay

Liked: Staff & service, property conditions & facilities
We stay here 7 days and 6 nights. Overall it is not bad because hotel is new and location in the middle of the island. You can go anywhere freely. Hotel collect extra 43$ fee per night, they stop provide pool towel at 8pm. They did not acknowledge about this. I was cold and freezing after getting out of pool. The last night was so annoying, because the up neighbors kept moving staff since midnight till 7am. The room cleanness is poor, we can see the yellow stain on the tub the first day checked in. People are nice and friendly though. Restaurants are pricy and not worthy. Especially the Ramen one, tastes like cup noodle. Will think about the other place next time!
Stayed 6 nights in Jun 2022

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place to enjoy the beach!
Stayed 7 nights in Jun 2022

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First timers to Cancun and we chose a great place to stay. Excellent hospitality. Everyone was very helpful from the time your feet touched the entrance to checkout. We loved our stay and would stay again. All around best service to your staff. They deserve a raise!!
Stayed 7 nights in Jun 2022

5/5 Excellent

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent food, beach/pool, room, and service! We had a wonderful stay! Can’t wait to return! The staff is amazing, always helpful, and attentive! Muchas gracias to the crew at 750 Cafe! You guys are the best!
Stayed 8 nights in Jun 2022

3/5 Okay

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
When we booked, it was stated multiple times that this would be an all inclusive resort, which is FAR from the truth. NOTHING is included except the usual, toiletries, a few snacks. We were charged for EVERYTHING. Just a warning to you. This place is beautiful, we did enjoy our stay, except the false advertisement of all inclusive. The pool was beautiful, the building is very nicely furnished and decorated and very clean, and the views were great. Please do stay here, just be warned that nothing is included in your stay like they advertise.
Stayed 4 nights in Jun 2022