Ratings based on 138 Verified Reviews
4.6 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Lovely hotel ruined by poor service
Posted May 14, 2017
Pros: The retro styling
Cons: The service from the breakfast staff and the bar tenders/waiters.
Location: Paragliding
The V&A waterfront
Shark Cage Diving (Great White)
Fantastic pubs
Hussar Grill (Wow)
I decided to surprise the better half with a week away at the Bay Hotel.
The hotel is lovely, it has a really cool retro styling and the location really couldn't be better. Very chic.
Thank goodness for online reviews, this saved me from having to put up with a poor breakfast that charges separately for Cappuccino. Instead we went to the Kuai or Vida e' Cafe for a little something.
I will say that on the day we checked out we had a breakfast at the hotel and my suspicions were correct, surly waiters that you have to take with a pinch of salt. Very poor service.
The rooms are lovely, the shower was powerful and the fittings are in need of an update.
During our stay there was some maintenance being conducted and one morning we awoke to the lovely sound of drilling at 6 in the morning. That being said it wasn't every day and the room really was comfortable.
I would say this is not a 5 star hotel, there is much left to be desired, although I enjoyed my stay despite these misfortunes. The best part of the hotel is the building and location and the history of the place itself.
Stay there but don't expect too much.
by Chantelle
Posted Mar 24, 2017 on Hotels
Very poor service
Recommended
for Everyoneby A verified traveler
Good location, very good hotel, but very expensive
Posted Feb 8, 2017
Pros: Staff & location
Cons: Why do they charge for wifi when you are paying so much to stay there
Location: Great big beach & lots of good restaurants
Too windy and not much to do without a car during the day
Recommended
for Everyoneby A verified traveler from London UK
Tired 4 star hotel with glorious location
Posted Feb 7, 2017Middle of the range four star hotel which charges 5 star pricing. Facilities are tired and staff complacent. Silly irritating stuff - charge R50 for wifi, have tip tins for breakfast staff and not a piece of paper or pencil in the room. Breakfast spoilt by the fact that eggs either done wrongly or not fresh and baked beans cold!! The caamils bar upstairs was excellent the bartender is where these ice should be!
by A verified traveler
Posted Jan 14, 2017 on Hotels
Dated hotel trading on its position on the beachfront. Lacklustre service, particularly around the pool. You have to pay for wifi and very limited parking. We were very disappointed. There is so much fantastic accommodation available in Cape Town we would definitely not return to the bay hotel.
by A verified traveler
Posted Oct 17, 2016 on Hotels
Recommended
for Everyoneby A verified traveler from orlando, FL
Great location - upscale hotel
Posted Oct 10, 2016
Location: Only 2-3 clothing stores in the area. Good restaurants/bars. Beautiful sunset each day.
The location was great...right across from the beach. There is a fairly busy street that you need to cross in order to get to the hotel. The room was nice although the sleeping and bathroom areas are small. Our room had a nice seating area with a pull out sofa. We had a private patio with a great view of the sunset each evening.
The cleaning crew who cleaned our room each day was lacking. Our instant coffee was not refilled regularly. On several occasions we had to call the front desk to request more coffee, sugar, creamer. We had to request a full set of towels on occasion because we would be left with only 2 bath towels and 2 floor towels.
Also, there wasn't unlimited wifi access. Each 24 hour period only 250 megabytes. Then you have to buy more data. Watch the fees charged to the room. We had a few questionable charges on our last bill - a few of which were additional data charges for the wifi.
by A verified traveler
Beautiful location!!!
Posted Oct 8, 2016 on HotelsNice place but they do like to charge for the extras! Some service was excellent others not so much.
Recommended
for Everyoneby A verified traveler from Chicago, IL
Need to improve sheets
Posted Sep 20, 2016Included breakfast, great pools and location, good service and great room accommodations. Only issue was that the sheets were like sandpaper!
by A verified traveler from Vàalie
The Bay of Riaan
Posted Sep 11, 2016 on HotelsMy first time I was 9,was great to be back,Mr.Troskie and his partners kept world class standards for 36yeärs,that's impress if should get another star,really