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Hotel de la Cite Carcassonne - MGallery Collection

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Exterior
Seasonal outdoor pool, open 8:00 AM to 8:00 PM, pool umbrellas
Seasonal outdoor pool, open 8:00 AM to 8:00 PM, pool umbrellas
Seasonal outdoor pool, open 8:00 AM to 8:00 PM, pool umbrellas
Junior Suite, 1 King Bed with Sofa bed, View | View from room

Overview of Hotel de la Cite Carcassonne - MGallery Collection

VIP Access

Hotel de la Cite Carcassonne - MGallery Collection

5.0 star property

9.4/10 Exceptional

Popular amenities

  • Pool
  • Free WiFi
  • Pet friendly
  • Air conditioning
  • Spa
  • Restaurant
Map
Place Auguste Pierre Pont, Carcassonne, Aude, 11000

Explore the area

  • Popular LocationAude Gate2 min walk
  • Popular LocationNarbonnaise Gate4 min walk
  • Popular LocationChateau Comtal5 min walk
  • AirportCarcassonne (CCF-Pays Cathare)18 min drive

Room options

About this area

Carcassonne

Hotel de la Cite Carcassonne - MGallery Collection is located in City of Carcassonne, a neighborhood in Carcassonne with good shopping. Basilica of St. Nazaire and St. Celse and Narbonnaise Gate are local landmarks, and the area's natural beauty can be seen at Raymond Chesa Leisure Park and Parc du Père Noël. Kayaking and snorkeling offer great chances to get out on the surrounding water, or you can seek out an adventure with mountain biking and hiking/biking trails nearby.

What's nearby

  • Basilica of St. Nazaire and St. Celse - 1 min walk
  • School Museum - 1 min walk
  • Aude Gate - 2 min walk
  • Narbonnaise Gate - 4 min walk
  • Chateau Comtal - 5 min walk

Getting around

  • Couffoulens Station - 9 min drive
  • Carcassonne (CCF-Pays Cathare) - 19 min drive

Restaurants

  • Le Plô - 2 min walk
  • La Table Ronde - 2 min walk
  • La Table d'Alaïs - 3 min walk
  • Auberge de Dame Carcas - 3 min walk
  • L'Ostal des Trobadours - 3 min walk

About this property

Hotel de la Cite Carcassonne - MGallery Collection

5-star luxury hotel located in City of Carcassonne
At Hotel de la Cite Carcassonne - MGallery Collection, you can look forward to an attached winery, a poolside bar, and a terrace. Adventurous travelers may like the cycling at this hotel. Treat yourself to a body scrub, a Swedish massage, or a facial at the onsite spa. The onsite fine-dining restaurant, La Barbacane 1 étoile, features French cuisine. In addition to shopping on site and a garden, guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • Swimming pool with sun loungers and pool umbrellas
  • Buffet breakfast (surcharge), bike rentals, and valet parking (surcharge)
  • An electric car charging station, a seasonal outdoor pool, and meeting rooms
  • Luggage storage, an elevator, and a gift shop
  • Guest reviews give good marks for the breakfast, helpful staff, and proximity to shopping
Room features
All 59 individually furnished rooms feature comforts such as 24-hour room service and premium bedding, as well as perks like pillow menus and air conditioning.
Extra amenities include:
  • Pillowtop mattresses and free cribs/infant beds
  • Bathrooms with tubs or showers and hair dryers
  • 42-inch flat-screen TVs with cable channels
  • Coffee/tea makers, daily housekeeping, and desks

Awards and affiliations

The property is a member of Historic Hotels of the World.

Languages

English, French, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Follows industry cleaning and disinfection practices of Bureau Veritas (3rd party expert - Global)

Social distancing

Contactless check-out
Cashless transactions are available for all charges at the property
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Masks available
Hand sanitizer provided
Enhanced food service safety measures are in place
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Secured uncovered valet parking on site (EUR 28 per night; includes in/out privileges)
  • Limited onsite parking
  • Electric car charging station on site
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee daily: EUR 28 per person
  • 1 restaurant
  • 1 poolside bar and 1 bar
  • 24-hour room service

Restaurants on site

  • La Barbacane 1 étoile
  • Bar Blbliothèque

Things to do

  • Bicycle rentals
  • Full-service spa
  • Seasonal outdoor pool
  • Shopping
  • Steam room
  • Winery attached

Family friendly

  • Babysitting (surcharge)
  • Free cribs/infant beds
  • Laundry facilities
  • Seasonal outdoor pool
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Elevator
  • Gift shop/newsstand
  • Library

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Conference center
  • Meeting rooms

Outdoors

  • Garden
  • Pool sun loungers
  • Pool umbrellas
  • Terrace

Spa

  • 2 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body treatments
  • Body wraps
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - prenatal
  • Massage - Swedish
  • Massage/treatment rooms
  • Spa open daily
  • Steam room
  • Turkish bath/hammam

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Elevator
  • In-room accessibility (select rooms)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

More

  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Pillow menu
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Hair dryer
  • Private bathroom

Entertainment

  • 42-inch flat-screen TV
  • Cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Individually decorated
  • Individually furnished
  • Phone
  • Safe
  • Slippers
  • Soundproofing
  • Turndown service

Similar properties

See similar properties

Policies

Check-in

Check-in from 4 PM - midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 8 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 20 per pet, per night
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 80 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: EUR 2.20 per person, per night. This tax does not apply to children under 18 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: EUR 28 per person (approximately)
  • Uncovered valet parking fee: EUR 28 per night (in/out privileges)
  • Pet fee: EUR 20 per pet, per night
  • Rollaway bed fee: EUR 80 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number FR0F532662145

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
The seasonal pool will be open from June to September
Pool access available from 8:00 AM to 8:00 PM
Reservations are required for massage services, spa treatments, and private bath/onsen; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Cite MGallery Collection
de la Cite Carcassonne MGallery Collection
Hotel Cite
Hotel Cite MGallery Collection
Hotel de la Cite Carcassonne MGallery Collection
Hotel Cite Carcassonne MGallery Collection
Cite Carcassonne MGallery Collection
De La Cite Carcassonne
Hotel de la Cite Carcassonne - MGallery Collection Hotel
Hotel de la Cite Carcassonne - MGallery Collection Carcassonne

Frequently asked questions

Does Hotel de la Cite Carcassonne - MGallery Collection have a pool?

Yes, this property has a seasonal outdoor pool. Pool access is from 8:00 AM–8:00 PM.

How much does it cost to stay at Hotel de la Cite Carcassonne - MGallery Collection?

As of Jan 28, 2023, prices found for a 1-night stay for 2 adults at Hotel de la Cite Carcassonne - MGallery Collection on Feb 20, 2023 start from $220.95, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hotel de la Cite Carcassonne - MGallery Collection pet-friendly?

Yes, pets are allowed at this property. There's a fee of EUR 20 per pet, per night.

How much is parking at Hotel de la Cite Carcassonne - MGallery Collection?

Valet parking is available for EUR 28 per night. Limited spots are available.

What time is check-in at Hotel de la Cite Carcassonne - MGallery Collection?

Check-in is from 4 PM - midnight.

What time is check-out at Hotel de la Cite Carcassonne - MGallery Collection?

Check-out is at noon.

Where is Hotel de la Cite Carcassonne - MGallery Collection located?

Located in City of Carcassonne, this luxury hotel is steps from Basilica of St. Nazaire and St. Celse, School Museum, and Aude Gate. Museum of Chivalry, Arms & Archery and Narbonnaise Gate are also within 5 minutes. Carcassonne Station is 26 minutes by foot.

Can I cancel my reservation for free at Hotel de la Cite Carcassonne - MGallery Collection and receive a full refund?

Yes, Hotel de la Cite Carcassonne - MGallery Collection offers free cancellation on select room rates, because flexibility matters! Please refer to Hotel de la Cite Carcassonne - MGallery Collection cancellation policy on our site for more details about any exclusions or requirements.

Reviews

9.4

Exceptional

Rating 10 - Excellent. 448 out of 587 reviews" "
" "10 - Excellent 76%
Rating 8 - Good. 97 out of 587 reviews" "
" "8 - Good 17%
Rating 6 - Okay. 24 out of 587 reviews" "
" "6 - Okay 4%
Rating 4 - Poor. 14 out of 587 reviews" "
" "4 - Poor 2%
Rating 2 - Terrible. 4 out of 587 reviews" "
" "2 - Terrible 1%

9.5/10

Cleanliness

9.3/10

Staff & service

9.1/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Manu

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed staying at this historical hotel, which is right in the middle of the old City. The property is well maintained, provides great service, and offers a wonderful breakfast. Overall, a great experience!

10/10 Excellent

Reinaldo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location and Service

10/10 Excellent

David, Bowdon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property in the best location in town
Stayed 2 nights in Nov 2022

4/10 Poor

Hiu Man

The hotel is well-located and in the city centre. Yet given the price, the cleanliness and facilities in the room should have been better. I saw a group of mini insects on the ceiling in my room and one of those was flying in the room non-stop. Also the bath tub was a bit dirty and slightly blocked. The staff understands basic English but was not good at it at all.

10/10 Excellent

Andrew

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is such a wonderful property. It is beautiful, it is well staffed. The staff is multi-ligual and extremely pleasant. The rooms are clean, comfortable, and most surprisingly the showers were excellent. The restaurant and bar were delicious, clean, and the staff were quick and friendly. I would stay here again with pleasure.
Stayed 2 nights in Oct 2022

10/10 Excellent

Mark

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly helpful staff. Lovely rooms. Comfortable beds. Tasty breakfast with many choices of fresh fruits and pastries. Only challenge is finding the parking lot. The address does not appear on Google maps or GPS, which claim highest number is 28 on rue of the parking.
Stayed 2 nights in Sep 2022

8/10 Good

MARIA D

Stayed 1 night in Sep 2022

10/10 Excellent

Rose

Stayed 1 night in Sep 2022