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Seasonal outdoor pool, open 8:00 AM to 8:00 PM, pool umbrellas
Seasonal outdoor pool, open 8:00 AM to 8:00 PM, pool umbrellas
Premium bedding, minibar, in-room safe, individually decorated
Premium bedding, minibar, in-room safe, individually decorated

Guest reviews

4.7 out of 5 Exceptional
487 reviews
Guests rated this property 4.8/5 for cleanliness.

Popular amenities

Pool
Free WiFi
Pet Friendly
Air Conditioning
Spa
Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitizer provided

Map

Explore the area

Popular LocationBasilica of St. Nazaire and St. Celse1 min walk
Popular LocationAude Gate2 min walk
Popular LocationChateau Comtal5 min walk
AirportCarcassonne (CCF-Pays Cathare)45 min drive

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  • Superior Twin Room, Multiple Beds

    5/5 guest room rating

    Room amenities

    • Sleeps 4
    More detailsSuperior Twin Room, Multiple Beds
  • Superior Room, 1 King Bed, View

    5/5 guest room rating

    Room amenities

    • 215 sq ft
    • Sleeps 2
    More detailsSuperior Room, 1 King Bed, View
  • Junior Suite, 1 King Bed with Sofa bed, View

    5/5 guest room rating

    Room amenities

    • 484 sq ft
    • Sleeps 2
    More detailsJunior Suite, 1 King Bed with Sofa bed, View
  • Classic Room, 1 King Bed, View

    4.7/5 guest room rating

    Room amenities

    • 215 sq ft
    • City view
    • Sleeps 2
    More detailsClassic Room, 1 King Bed, View

About this area

Carcassonne

In the historical district, Hotel de la Cite Carcassonne - MGallery Collection is in an area with good shopping. Basilica of St. Nazaire and St. Celse and Narbonnaise Gate are local landmarks, and some of the area's attractions include Basilica of Saint-Nazaire and Écluse d'Herminis. Kayaking and snorkeling offer great chances to get out on the surrounding water, or you can seek out an adventure with hiking/biking trails and mountain biking nearby.
Visit our Carcassonne travel guide
View in a map
Popular Location

What's nearby

  • Basilica of St. Nazaire and St. Celse - 1 min walk
  • Aude Gate - 2 min walk
  • Narbonnaise Gate - 4 min walk
  • Chateau Comtal - 5 min walk
  • Pont-Neuf de Carcassonne - 12 min walk

Getting around

  • Couffoulens Station - 9 min drive
  • AirportCarcassonne (CCF-Pays Cathare) - 45 min drive

Restaurants

  • La Barbacane 1 étoile — 1 min walk
  • Bar Blbliothèque — 1 min walk
  • La Courtine — 3 min walk
  • Château Comtal and remparts in Carcassonne — 3 min walk
  • La Maison De La Blanquette — 3 min walk

About this property

Hotel de la Cite Carcassonne - MGallery Collection

Luxury Carcassonne hotel in City of Carcassonne with winery
An attached winery, a full-service spa, and a restaurant are available at this hotel. WiFi in public areas is free. Additionally, a bar/lounge, a poolside bar, and a conference center are onsite. All 59 soundproofed rooms feature free WiFi and 24-hour room service. For a bit of entertainment, flat-screen TVs come with cable channels, and guests will also appreciate thoughtful touches like bathrobes and slippers.
Hotel de la Cite Carcassonne - MGallery Collection offers 59 accommodations with minibars and safes. Each accommodation is individually furnished and decorated. Beds feature premium bedding. 42-inch flat-screen televisions come with cable channels. Bathrooms include bathtubs or showers, bathrobes, slippers, and hair dryers.

This Carcassonne hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include a seasonal outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

5 MONDES has 2 treatment rooms. Services include deep-tissue massages, Swedish massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic. The spa is equipped with a steam room and Turkish bath/hammam.

The spa is open daily.

Awards and affiliations

The property is a member of Historic Hotels of the World.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Valet parking: EUR 20 per night

Food and drink

  • Buffet breakfast available for a fee daily 7 AM–10:30 AM: EUR 28 per person
  • 1 restaurant
  • 1 poolside bar and 1 bar
  • 24-hour room service

Things to do

  • Bicycle rentals
  • Full-service spa
  • Seasonal outdoor pool
  • Shopping
  • Winery attached

Family friendly

  • Babysitting/childcare (surcharge)
  • Dry cleaning service
  • Free cribs/infant beds
  • Laundry facilities
  • Rollaway/extra beds (surcharge)
  • Seasonal outdoor pool
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Elevator
  • Gift shop/newsstand
  • Newspapers in lobby

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • English
  • French
  • Spanish

Business services

  • Business center
  • Meeting rooms
  • Conference center

Outdoors

  • Garden
  • Pool sun loungers
  • Pool umbrellas
  • Terrace

Spa

  • 2 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body treatments
  • Body wraps
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - prenatal
  • Massage - Swedish
  • Massage/treatment rooms
  • Spa open daily
  • Steam room
  • Turkish bath/hammam

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

More

  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Linens
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Hair dryer
  • Towels

Entertainment

  • 42-inch flat-screen TV
  • Cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Individually decorated
  • Individually furnished
  • Phone
  • Safe
  • Slippers
  • Soundproofing
  • Turndown service

Policies

Check-in

Check-in from 4 PM - midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

If you are planning to arrive after 8 PM please contact the property in advance using the information on the booking confirmation
Front desk staff will greet guests on arrival
Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Renovations and closures

Due to COVID-19, this property’s food and beverage options may be limited.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 20 per pet, per night
Food and water bowls are available
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 80.0 per night
Free cribs (infant beds)

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 2.20 per person, per night

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: EUR 28 per person (approximately)
  • Valet parking fee: EUR 20 per night (in/out privileges)
  • Pet fee: EUR 20 per pet, per night
  • Rollaway bed fee: EUR 80.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from June to September
Pool access available from 8:00 AM to 8:00 PM
Reservations are required for massage services, spa treatments, and private bath/onsen; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section); guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Cite MGallery Collection
de la Cite Carcassonne MGallery Collection
Hotel Cite
Hotel Cite MGallery Collection
Hotel de la Cite Carcassonne MGallery Collection
Hotel Cite Carcassonne MGallery Collection
Cite Carcassonne MGallery Collection
De La Cite Carcassonne
Hotel de la Cite Carcassonne - MGallery Collection Hotel
Hotel de la Cite Carcassonne - MGallery Collection Carcassonne

Frequently asked questions

Can I cancel my reservation for free at Hotel de la Cite Carcassonne - MGallery Collection and receive a full refund?
Yes, Hotel de la Cite Carcassonne - MGallery Collection offers free cancellation on select room rates, because flexibility matters! Please refer to Hotel de la Cite Carcassonne - MGallery Collection cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Hotel de la Cite Carcassonne - MGallery Collection?
As of Oct 21, 2020, prices found for a 1-night stay for 2 adults at Hotel de la Cite Carcassonne - MGallery Collection on Nov 16, 2020 start from $199, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does Hotel de la Cite Carcassonne - MGallery Collection have a pool?
Yes, this property has a seasonal outdoor pool. Pool access is from 8:00 AM–8:00 PM.
Is Hotel de la Cite Carcassonne - MGallery Collection pet-friendly?
Yes, pets are allowed at this property. There's a fee of EUR 20 per pet, per night.
How much is parking at Hotel de la Cite Carcassonne - MGallery Collection?
Valet parking is available for EUR 20 per night.
What time is check-in at Hotel de la Cite Carcassonne - MGallery Collection?
Check-in is from 4 PM–midnight.
What time is check-out at Hotel de la Cite Carcassonne - MGallery Collection?
Check-out is at noon.
Where is Hotel de la Cite Carcassonne - MGallery Collection located?
Located in City of Carcassonne, this luxury hotel is steps from Basilica of St. Nazaire and St. Celse and Aude Gate. Narbonnaise Gate and Chateau Comtal are also within 5 minutes. Carcassonne Station is 26 minutes by foot.
4.7
Exceptional
5 - Excellent
370
4 - Good
85
3 - Okay
18
2 - Poor
10
1 - Terrible
4

4.8/5

Cleanliness

4.6/5

Staff & service

4.5/5

Amenities

4.6/5

Property conditions & facilities

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

4/5 Good

Happy face iconLiked: Cleanliness, room comfort
Great location
Lovely but odd small inefficiencies Taxi cannot come directly to hotel, you must call the hotel to arrange a pick up at a nearby parking lot Breakfast is very very expensive and in off season the restaurant is closed but many restaurants close by Furniture in room rather used looking Great views
Stayed 3 nights in Feb 2020

5/5 Excellent

Traveled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Property grounds were beautiful. All Staff were helpful & pleasant. Walkable to restaurants!
Stayed 1 night in Jan 2020

5/5 Excellent

Traveled with family
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Natalie, and Audrey in the Hotel Restaurant should get a massive raise!...What great women!...Very kind, and France should be proud!...Curtis and Kristie Casto...Also, Jerome is a class act!..He gave such great hotel information, and was helpful in all areas!....Wonderful Experience!
Stayed 9 nights in Jan 2020

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