Hotel de la Cite Carcassonne - MGallery Collection
5.0 star property
9.4/10 Exceptional
Popular amenities
Pool
Free WiFi
Pet friendly
Air conditioning
Spa
Restaurant
Place Auguste Pierre Pont, Carcassonne, Aude, 11000
Explore the area
Aude Gate2 min walk
Narbonnaise Gate4 min walk
Chateau Comtal5 min walk
Carcassonne (CCF-Pays Cathare)18 min drive
Room options
About this area
Carcassonne
Hotel de la Cite Carcassonne - MGallery Collection is located in City of Carcassonne, a neighborhood in Carcassonne with good shopping. Basilica of St. Nazaire and St. Celse and Narbonnaise Gate are local landmarks, and the area's natural beauty can be seen at Raymond Chesa Leisure Park and Parc du Père Noël. Kayaking and snorkeling offer great chances to get out on the surrounding water, or you can seek out an adventure with mountain biking and hiking/biking trails nearby.
Basilica of St. Nazaire and St. Celse - 1 min walk
School Museum - 1 min walk
Aude Gate - 2 min walk
Narbonnaise Gate - 4 min walk
Chateau Comtal - 5 min walk
Getting around
Couffoulens Station - 9 min drive
Carcassonne (CCF-Pays Cathare) - 19 min drive
Restaurants
Le Plô - 2 min walk
La Table Ronde - 2 min walk
La Table d'Alaïs - 3 min walk
Auberge de Dame Carcas - 3 min walk
L'Ostal des Trobadours - 3 min walk
About this property
Hotel de la Cite Carcassonne - MGallery Collection
5-star luxury hotel located in City of Carcassonne
At Hotel de la Cite Carcassonne - MGallery Collection, you can look forward to an attached winery, a poolside bar, and a terrace. Adventurous travelers may like the cycling at this hotel. Treat yourself to a body scrub, a Swedish massage, or a facial at the onsite spa. The onsite fine-dining restaurant, La Barbacane 1 étoile, features French cuisine. In addition to shopping on site and a garden, guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
Swimming pool with sun loungers and pool umbrellas
Buffet breakfast (surcharge), bike rentals, and valet parking (surcharge)
An electric car charging station, a seasonal outdoor pool, and meeting rooms
Luggage storage, an elevator, and a gift shop
Guest reviews give good marks for the breakfast, helpful staff, and proximity to shopping
Room features
All 59 individually furnished rooms feature comforts such as 24-hour room service and premium bedding, as well as perks like pillow menus and air conditioning.
Extra amenities include:
Pillowtop mattresses and free cribs/infant beds
Bathrooms with tubs or showers and hair dryers
42-inch flat-screen TVs with cable channels
Coffee/tea makers, daily housekeeping, and desks
Awards and affiliations
The property is a member of Historic Hotels of the World.
Languages
English, French, Spanish
Cleaning and safety practices
Enhanced cleanliness measures
Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Follows industry cleaning and disinfection practices of Bureau Veritas (3rd party expert - Global)
Social distancing
Contactless check-out
Cashless transactions are available for all charges at the property
Social distancing measures in place
Contactless room service is available
Safety measures
Personal protective equipment worn by staff
Masks available
Hand sanitizer provided
Enhanced food service safety measures are in place
This information is provided by our partners.
Property amenities
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Parking and transportation
Secured uncovered valet parking on site (EUR 28 per night; includes in/out privileges)
Limited onsite parking
Electric car charging station on site
Wheelchair-accessible parking available
Food and drink
Buffet breakfast available for a fee daily: EUR 28 per person
1 restaurant
1 poolside bar and 1 bar
24-hour room service
Restaurants on site
La Barbacane 1 étoile
Bar Blbliothèque
Things to do
Bicycle rentals
Full-service spa
Seasonal outdoor pool
Shopping
Steam room
Winery attached
Family friendly
Babysitting (surcharge)
Free cribs/infant beds
Laundry facilities
Seasonal outdoor pool
Soundproofed rooms
Conveniences
ATM/banking services
Elevator
Gift shop/newsstand
Library
Guest services
24-hour front desk
Concierge services
Daily housekeeping
Dry cleaning service
Laundry facilities
Luggage storage
Multilingual staff
Porter/bellhop
Tour/ticket assistance
Turndown service
Wedding services
Business services
Business center
Conference center
Meeting rooms
Outdoors
Garden
Pool sun loungers
Pool umbrellas
Terrace
Spa
2 treatment rooms
Aromatherapy
Ayurvedic treatments
Body scrubs
Body treatments
Body wraps
Facials
Manicures and pedicures
Massage - deep-tissue
Massage - prenatal
Massage - Swedish
Massage/treatment rooms
Spa open daily
Steam room
Turkish bath/hammam
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 8 PM please contact the property in advance using the information on the booking confirmation
Access methods
Staffed front desk
Pets
Pets allowed for an extra charge of EUR 20 per pet, per night
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available
Children and extra beds
Children are welcome
Rollaway/extra beds are available for EUR 80 per night
Free cribs are available on request at the property
Property payment types
Important information
Fees
You'll be asked to pay the following charges at the property:
A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
A tax is imposed by the city: EUR 2.20 per person, per night. This tax does not apply to children under 18 years of age.
We have included all charges provided to us by the property.
Optional extras
Fee for buffet breakfast: EUR 28 per person (approximately)
Uncovered valet parking fee: EUR 28 per night (in/out privileges)
Pet fee: EUR 20 per pet, per night
Rollaway bed fee: EUR 80 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number FR0F532662145
We should mention
Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
The seasonal pool will be open from June to September
Pool access available from 8:00 AM to 8:00 PM
Reservations are required for massage services, spa treatments, and private bath/onsen; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
National rating
This property has received its official star rating from the French Tourism Development Agency, ATOUT France.
Property is also known as
Cite MGallery Collection
de la Cite Carcassonne MGallery Collection
Hotel Cite
Hotel Cite MGallery Collection
Hotel de la Cite Carcassonne MGallery Collection
Hotel Cite Carcassonne MGallery Collection
Cite Carcassonne MGallery Collection
De La Cite Carcassonne
Hotel de la Cite Carcassonne - MGallery Collection Hotel
Hotel de la Cite Carcassonne - MGallery Collection Carcassonne
Frequently asked questions
Does Hotel de la Cite Carcassonne - MGallery Collection have a pool?
Yes, this property has a seasonal outdoor pool. Pool access is from 8:00 AM–8:00 PM.
How much does it cost to stay at Hotel de la Cite Carcassonne - MGallery Collection?
As of Jan 28, 2023, prices found for a 1-night stay for 2 adults at Hotel de la Cite Carcassonne - MGallery Collection on Feb 20, 2023 start from $220.95, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Is Hotel de la Cite Carcassonne - MGallery Collection pet-friendly?
Yes, pets are allowed at this property. There's a fee of EUR 20 per pet, per night.
How much is parking at Hotel de la Cite Carcassonne - MGallery Collection?
Valet parking is available for EUR 28 per night. Limited spots are available.
What time is check-in at Hotel de la Cite Carcassonne - MGallery Collection?
Check-in is from 4 PM - midnight.
What time is check-out at Hotel de la Cite Carcassonne - MGallery Collection?
Check-out is at noon.
Where is Hotel de la Cite Carcassonne - MGallery Collection located?
Located in City of Carcassonne, this luxury hotel is steps from Basilica of St. Nazaire and St. Celse, School Museum, and Aude Gate. Museum of Chivalry, Arms & Archery and Narbonnaise Gate are also within 5 minutes. Carcassonne Station is 26 minutes by foot.
Can I cancel my reservation for free at Hotel de la Cite Carcassonne - MGallery Collection and receive a full refund?
Yes, Hotel de la Cite Carcassonne - MGallery Collection offers free cancellation on select room rates, because flexibility matters! Please refer to Hotel de la Cite Carcassonne - MGallery Collection cancellation policy on our site for more details about any exclusions or requirements.
Hotel de la Cite Carcassonne - MGallery Collection Reviews
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We enjoyed staying at this historical hotel, which is right in the middle of the old City. The property is well maintained, provides great service, and offers a wonderful breakfast. Overall, a great experience!
The hotel is well-located and in the city centre. Yet given the price, the cleanliness and facilities in the room should have been better. I saw a group of mini insects on the ceiling in my room and one of those was flying in the room non-stop. Also the bath tub was a bit dirty and slightly blocked. The staff understands basic English but was not good at it at all.
This is such a wonderful property. It is beautiful, it is well staffed. The staff is multi-ligual and extremely pleasant. The rooms are clean, comfortable, and most surprisingly the showers were excellent. The restaurant and bar were delicious, clean, and the staff were quick and friendly.
I would stay here again with pleasure.
Friendly helpful staff. Lovely rooms. Comfortable beds. Tasty breakfast with many choices of fresh fruits and pastries. Only challenge is finding the parking lot. The address does not appear on Google maps or GPS, which claim highest number is 28 on rue of the parking.