5/5 Excellent
Paul
16 Jul 2020
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020
Photo gallery
Guest reviews
4.7 out of 5 Exceptional
487 reviews
Guests rated this property 4.8/5 for cleanliness.
Popular amenities
Pool
Free WiFi
Pet Friendly
Air Conditioning
Spa
Restaurant
Cleaning and safety practices
- Cleaned with disinfectant
- Contactless check-in
- Hand sanitizer provided
Map
Place Auguste Pierre Pont, Carcassonne, Aude
Explore the area
Basilica of St. Nazaire and St. Celse1 min walk
Aude Gate2 min walk
Chateau Comtal5 min walk
Carcassonne (CCF-Pays Cathare)45 min drive
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Superior Twin Room, Multiple Beds
Photos of Superior Twin Room, Multiple Beds
Superior Twin Room, Multiple Beds
5/5 guest room ratingMore detailsRoom amenities
- Sleeps 4
Room information
Bed details
Bed details
Sleeps
- Max people: 4Max adults: 2Max children: 2
Room details
1 Double Bed and 2 Twin Beds
Overlooking the garden
Internet - Free WiFi
Entertainment - 42-inch flat-screen TV with cable channels
Food & Drink - Coffee/tea maker, minibar, 24-hour room service, and free bottled water
Sleep - Premium bedding, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, bathtub or shower, bathrobes, and slippers
Practical - Safe, desk, and phone; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Superior Room, 1 King Bed, View
Photos of Superior Room, 1 King Bed, View
Superior Room, 1 King Bed, View
5/5 guest room ratingMore detailsRoom amenities
- 215 sq ft
- Sleeps 2
Room information
Bed details
Bed details
Sleeps
- Max people: 2Max adults: 2Max children: 1
Room details
1 King Bed
215-sq-foot room with garden views
Internet - Free WiFi
Entertainment - 42-inch flat-screen TV with cable channels
Food & Drink - Coffee/tea maker, minibar, 24-hour room service, and free bottled water
Sleep - Premium bedding, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, bathtub or shower, bathrobes, and slippers
Practical - Safe, desk, and phone; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Accessibility - Wheelchair accessible
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Junior Suite, 1 King Bed with Sofa bed, View
Photos of Junior Suite, 1 King Bed with Sofa bed, View
Junior Suite, 1 King Bed with Sofa bed, View
5/5 guest room ratingMore detailsRoom amenities
- 484 sq ft
- Sleeps 2
Room information
Bed details
Bed details
Sleeps
- Max people: 2Max adults: 2Max children: 1
Room details
1 King Bed and 1 Double Sofa Bed
484-sq-foot individually decorated room, balcony with garden views
Layout - Bedroom
Internet - Free WiFi
Entertainment - 42-inch flat-screen TV with cable channels
Food & Drink - Coffee/tea maker, minibar, 24-hour room service, and free bottled water
Sleep - Premium bedding, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, bathtub or shower, bathrobes, and slippers
Practical - Safe, desk, and phone; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Classic Room, 1 King Bed, View
Photos of Classic Room, 1 King Bed, View
Classic Room, 1 King Bed, View
4.7/5 guest room ratingMore detailsRoom amenities
- 215 sq ft
- City view
- Sleeps 2
Room information
Bed details
Bed details
Sleeps
- Max people: 2Max adults: 2Max children: 1
Room details
1 King Bed
215-sq-foot room with city views
Internet - Free WiFi
Entertainment - 42-inch flat-screen TV with cable channels
Food & Drink - Coffee/tea maker, minibar, 24-hour room service, and free bottled water
Sleep - Premium bedding, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, bathtub or shower, bathrobes, and slippers
Practical - Safe, desk, and phone; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Accessibility - Wheelchair accessible and bathroom grab bars
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
About this area
Carcassonne
In the historical district, Hotel de la Cite Carcassonne - MGallery Collection is in an area with good shopping. Basilica of St. Nazaire and St. Celse and Narbonnaise Gate are local landmarks, and some of the area's attractions include Basilica of Saint-Nazaire and Écluse d'Herminis. Kayaking and snorkeling offer great chances to get out on the surrounding water, or you can seek out an adventure with hiking/biking trails and mountain biking nearby.
What's nearby
- Basilica of St. Nazaire and St. Celse - 1 min walk
- Aude Gate - 2 min walk
- Narbonnaise Gate - 4 min walk
- Chateau Comtal - 5 min walk
- Pont-Neuf de Carcassonne - 12 min walk
Getting around
- Couffoulens Station - 9 min drive
- Carcassonne (CCF-Pays Cathare) - 45 min drive
Restaurants
- La Barbacane 1 étoile — 1 min walk
- Bar Blbliothèque — 1 min walk
- La Courtine — 3 min walk
- Château Comtal and remparts in Carcassonne — 3 min walk
- La Maison De La Blanquette — 3 min walk
About this property
Awards and affiliations
The property is a member of Historic Hotels of the World.
Cleaning and safety practices
Enhanced cleanliness measures
Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Social distancing
Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place
Contactless room service is available
Safety measures
Personal protective equipment worn by staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
This information is provided by our partners.
Property amenities
Internet
- Available in all rooms: Free WiFi
- Available in some public areas: Free WiFi
Parking and transportation
- Valet parking: EUR 20 per night
Food and drink
- Buffet breakfast available for a fee daily 7 AM–10:30 AM: EUR 28 per person
- 1 restaurant
- 1 poolside bar and 1 bar
- 24-hour room service
Things to do
- Bicycle rentals
- Full-service spa
- Seasonal outdoor pool
- Shopping
- Winery attached
Family friendly
- Babysitting/childcare (surcharge)
- Dry cleaning service
- Free cribs/infant beds
- Laundry facilities
- Rollaway/extra beds (surcharge)
- Seasonal outdoor pool
- Soundproofed rooms
Conveniences
- ATM/banking services
- Elevator
- Gift shop/newsstand
- Newspapers in lobby
Guest services
- 24-hour front desk
- Concierge services
- Daily housekeeping
- Dry cleaning service
- Laundry facilities
- Luggage storage
- Multilingual staff
- Porter/bellhop
- Tour/ticket assistance
- Turndown service
- Wedding services
Languages spoken
- English
- French
- Spanish
Business services
- Business center
- Meeting rooms
- Conference center
Outdoors
- Garden
- Pool sun loungers
- Pool umbrellas
- Terrace
Spa
- 2 treatment rooms
- Aromatherapy
- Ayurvedic treatments
- Body scrubs
- Body treatments
- Body wraps
- Facials
- Manicures and pedicures
- Massage - deep-tissue
- Massage - prenatal
- Massage - Swedish
- Massage/treatment rooms
- Spa open daily
- Steam room
- Turkish bath/hammam
Accessibility
- If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
- Accessible bathroom
- In-room accessibility
- Wheelchair-accessible concierge desk
- Wheelchair-accessible lounge
- Wheelchair-accessible parking
- Wheelchair-accessible public washroom
- Wheelchair-accessible registration desk
- Wheelchair-accessible restaurant
- Wheelchair accessible (may have limitations)
More
- Designated smoking areas (fines apply)
Room amenities
Bedroom
- Air conditioning (climate-controlled)
- Blackout drapes/curtains
- Free cribs/infant beds
- Linens
- Premium bedding
- Rollaway/extra beds (surcharge)
Bathroom
- Bathrobes
- Bathtub or shower
- Hair dryer
- Towels
Entertainment
- 42-inch flat-screen TV
- Cable channels
Food and drink
- Coffee/tea maker
- Free bottled water
- Minibar
More
- Connecting rooms available
- Desk
- Individually decorated
- Individually furnished
- Phone
- Safe
- Slippers
- Soundproofing
- Turndown service
Policies
Check-in
Check-in from 4 PM - midnight
Minimum check-in age - 18
Check-out
Check-out before noon
Special check-in instructions
If you are planning to arrive after 8 PM please contact the property in advance using the information on the booking confirmation
Front desk staff will greet guests on arrival
Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.
Renovations and closures
Due to COVID-19, this property’s food and beverage options may be limited.
Access methods
Staffed front desk
Pets
Pets allowed for an extra charge of EUR 20 per pet, per night
Food and water bowls are available
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Children and extra beds
Children are welcome
Rollaway/extra beds are available for EUR 80.0 per night
Free cribs (infant beds)
Property payment types
Important information
Fees
You'll be asked to pay the following charges at the property:
- A tax is imposed by the city: EUR 2.20 per person, per night
We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.
Optional extras
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
- Fee for buffet breakfast: EUR 28 per person (approximately)
- Valet parking fee: EUR 20 per night (in/out privileges)
- Pet fee: EUR 20 per pet, per night
- Rollaway bed fee: EUR 80.0 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
We should mention
The seasonal pool will be open from June to September
Pool access available from 8:00 AM to 8:00 PM
Reservations are required for massage services, spa treatments, and private bath/onsen; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section); guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation
National rating
This property has received its official star rating from the French Tourism Development Agency, ATOUT France.
Property is also known as
Cite MGallery Collection
de la Cite Carcassonne MGallery Collection
Hotel Cite
Hotel Cite MGallery Collection
Hotel de la Cite Carcassonne MGallery Collection
Hotel Cite Carcassonne MGallery Collection
Cite Carcassonne MGallery Collection
De La Cite Carcassonne
Hotel de la Cite Carcassonne - MGallery Collection Hotel
Hotel de la Cite Carcassonne - MGallery Collection Carcassonne
Frequently asked questions
4.7
Exceptional
4.8/5
Cleanliness
4.6/5
Staff & service
4.5/5
Amenities
4.6/5
Property conditions & facilities
5/5 Excellent
Stacy
9 Jul 2020
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020
4/5 Good
Nancy
23 Feb 2020
Liked: Cleanliness, room comfort
Great location
Stayed 3 nights in Feb 2020
5/5 Excellent
Verified traveler
Traveled with partner
2 Feb 2020
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020
5/5 Excellent
Verified traveler
Traveled with family
30 Jan 2020
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 9 nights in Jan 2020
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