Before I even checked in I called the property many times and got a friendly and courteous answer. The owners are really nice, and they make your stay really comfortable. Bring your own Shampoo/Conditioner not provided (info), no breakfast be aware of that if you have travelled here in the past. If you are looking to stay in an extravagant place keep looking, if you are looking for a comfortable place to spend a few nights with excellent customer service and reasonable prices, this is your hotel! 5 years ago I found this hotel with a call to hotels.com and this is our 5th year staying here, LOVE this hotel and staff!