expedia booked a flight to Boston missing the next leg by 30 minutes. when contacted (both expedia and united) was told there was nothing they could do. Thanks to aerlinguis customer service we finally got to Italy. will not use expedia or fly United until they can actually practice what their promotions say. Plus, after missing our connections we had to get a hotel (expedia should have paid for the room). Poor customer service, poor flight planning and no concern by United or Expedia on how to get another flight, where to stay overnight waiting for another, and their claim that we hadn't checked in. Nice try but since we had boarding passes believe we had to have checked in. Both Expedia and United need to train their employees what the definition of customer service and happy customers are. Management should be embarrassed of how their employees handle situations as this one. I suspect nothing will come of our experience and your level of service will remain poor.