Ratings based on 1,640 Verified Reviews

4.3 out of 5
86% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 23, 2017
Nice hotel clean spacious staff very polite quick check in. One of the nicer westins I've been too
5 out of 5
Recommended
for Everyone
by A verified traveler

Front Desk customers service

Posted Jun 11, 2017
Pros: Friendly staff and very clean.
Cons: I wish I could think of something but there's None. My husband and I enjoyed our stay we definitely coming back.
Location: Location kind of far from Downtown Chicago about 30 min or so with out traffic. We didn't really look for things to do, but definitely next time.
A lady from the front desk name Ann Cojuangco was very helpful and friendly. Our room was clean and very comfortable and we definitely recommended to our friends and family...
Comment from Hotel Management
Jun 21, 2017 by General Manager, Hotel Management
Thank you for your five stars! We are glad your stay was comfortable and we hope to welcome you back soon!
3 out of 5
by A verified traveler from Richmond, Va

Westin

Posted Jun 6, 2017
When I first arrived the hotel was beautiful, continuing through the check in and entering my room was a different story. Maintenance on the elevator during the peak hotels caused much unneeded wait times, pest/insects within the room, and not to mention the hotel was far away from amenities. Although you may have an app that says something is close, keep in mind travel and other variables. Be prepared to travel more than a hour just to get to the city.
Comment from Hotel Management
Jun 21, 2017 by General Manager, Hotel Management
Guest feedback is important to us and we have shared yours with our chief engineer. We hope to welcome you back!
5 out of 5
Recommended
for Everyone
by A verified traveler from los angeles, ca

Awesome!

Posted Jun 6, 2017
It was very quiet and relaxing. Great place to stay!!
Comment from Hotel Management
Jun 21, 2017 by General Manager, Hotel Management
Thank you for your five stars. We are glad your stay was awesome and we hope to welcome you back soon!
3 out of 5
by A verified traveler from Champaign

Not very peaceful

Posted Jun 5, 2017
There were several events taking place in the downstairs lobby during our stay; a prom, wedding, etc. it was super loud all weekend long and you had to walk past event goers to get to the door or front desk. Overall beautiful hotel but not very quiet when it comes to getting a good nights rest.
Comment from Hotel Management
Jun 21, 2017 by General Manager, Hotel Management
Guest feedback is important to us and we appreciate yours. We have shared your comments with the management and hope we have the opportunity to welcome you back
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted May 30, 2017
Excellent hotel, husband and I enjoyed our stay. Would recommend it a romantic getaway
Comment from Hotel Management
Jun 5, 2017 by General Manager, Hotel Management
Thank you for your five star review. We are glad you enjoyed stay and hope to welcome you back again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from Davenport, IA

Nice hotel close to airport

Posted May 26, 2017
We needed to pick up a family member very early from the airport and we live 3 hours away, so we came up and stayed.
Comment from Hotel Management
Jun 5, 2017 by General Manager, Hotel Management
Thank you for your five star review! We are glad your enjoyed your short visit and wish you a great time visiting with your family member
3 out of 5
by A verified traveler from ft lauderdale

Meh. The little things drive me crazy.

Posted May 18, 2017
The hotel is overall ok. There's nothing around in walking distance. So you're forced to eat there and the prices for food and drinks are outrageous. Even at the shop acwaterbus almost $4. My shower every morning didn't get hot. It was just luke warm at best. The shower head looked nice but sprayed water everywhere except where you wanted. The room was across from the elevator and very loud. The staff was great though and the room clean.
Comment from Hotel Management
Jun 5, 2017 by General Manager, Hotel Management
Thank you for your three star review. We have shared your comments with management and we hope we can welcome you back!
4 out of 5
Recommended
for Everyone
by A verified traveler from Decatur, IL

Posted May 9, 2017
We will definitely stay here again. A good value for the quality and location. The staff is very pleasant.
Comment from Hotel Management
Jun 5, 2017 by General Manager, Hotel Management
thank you for your four stars! We look forward to welcoming you back!
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Close to airport

Posted May 2, 2017
Pros: Very clean room.
Cons: I would suggest that there be a dedicated area for large groups to party so that the other hotel customers have a place to enjoy!
Location: I was only there for the night to fly out of Chicago O'Hare the next day.
Lovely Hotel and the room and staff were excellent. Unfortunately, we arrived during a conference. Around 7:00 pm, the lobby/eating combo area was taken over by approx. 100 conference goers who stood around in several small talking groups and it became VERY loud. The bartender even commented he couldn't hear the background music anymore. It was like a HUGE party! The later it got, and the more liquor drank, the LOUDER it became. And this all before 10:00 p.m.
Comment from Hotel Management
Jun 5, 2017 by General Manager, Hotel Management
Thank you for your five star review! We have shared to comments with the management regarding the group and we look forward to welcoming you back