Lake Shikotsu Tsuruga Resort Spa MIZU no UTA

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In-room safe, desk, blackout drapes, soundproofing
Room amenity
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In-room safe, desk, blackout drapes, soundproofing

Overview of Lake Shikotsu Tsuruga Resort Spa MIZU no UTA

Lake Shikotsu Tsuruga Resort Spa MIZU no UTA

4.5 star property

4.7/5 Exceptional

Guests rated this property 4.8/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Breakfast included
  • Parking included
  • Free airport shuttle
  • Air conditioning
  • Spa
Map
Shikotsuko Onsen, Chitose-shi Hokkaido, Chitose, Hokkaido, 066-0221

Explore the area

  • Popular LocationShikotsu Visitor Center3 min walk
  • Popular LocationLake Shikotsu6 min walk
  • Popular LocationShikotsu-Toya National Park6 min drive
  • AirportSapporo (CTS-New Chitose)29 min drive

Choose dates to view prices

About this area

Chitose

Located in Chitose, Lake Shikotsu Tsuruga Resort Spa MIZU no UTA is in a national park and on a lake. Chitose Inter Golf Club and Sunflower Ferry are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Lake Shikotsu and Shikotsu Visitor Center. Chitose Salmon Aquarium and Doraemon Wakuwaku Sky Park are also worth visiting. Kayaking and boat tours offer great chances to get out on the surrounding water, or you can seek out an adventure with hiking/biking trails and ecotours nearby. Guests love the resort's quiet location.

What's nearby

  • Shikotsu Visitor Center - 3 min walk
  • Lake Shikotsu - 6 min walk
  • Shikotsu-Toya National Park - 6 min drive
  • Ecorin Village - 35 min drive
  • Takino Suzuran Hillside Park - 60 min drive

Getting around

  • Tomakomai Station - 24 min drive
  • New Chitose Intl. Airport (CTS) - 29 min drive

About this property

Lake Shikotsu Tsuruga Resort Spa MIZU no UTA

4.5-star luxury resort, walk to Shikotsuko Onsen
This smoke-free resort features 2 restaurants, a fitness center, and a bar/lounge. Free buffet breakfast is provided, as well as free WiFi in public areas, free valet parking, and a free airport shuttle. Other amenities include spa services, concierge services, and laundry facilities.
Lake Shikotsu Tsuruga Resort Spa MIZU no UTA offers 53 air-conditioned accommodations with DVD players and safes. A pillow menu is available. 26-inch LCD televisions come with digital channels. Refrigerators and coffee/tea makers are provided. Bathrooms include slippers, toilets with an electronic bidet, complimentary toiletries, and hair dryers.

This Chitose resort provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the resort include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include Thai massages, facials, and body treatments. A variety of treatment therapies are provided, including aromatherapy. Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen). This service features separate men and women areas.

Languages spoken

Chinese (Mandarin), English, Japanese

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected

Social distancing

Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available
  • Free roundtrip airport shuttle from 11:00 AM - 4:00 PM
  • Airport shuttle at scheduled times, on request
  • Free roundtrip train station shuttle

Food and drink

  • Free buffet breakfast available daily 7:00 AM–9:00 AM
  • 2 restaurants
  • 1 bar

Restaurants on site

  • AMAM Buffet Restaurant
  • Ama No Uta
  • Bar Ape

Things to do

  • Fitness center
  • Hot springs
  • Spa services

Family friendly

  • DVD player
  • Laundry facilities
  • Refrigerator
  • Soundproofed rooms

Conveniences

  • Elevator
  • Front-desk safe
  • Gift shop/newsstand
  • Library

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Business services

  • Computer station

Outdoors

  • Garden
  • Terrace

Spa

  • Aromatherapy
  • Body treatments
  • Facials
  • Indoor mineral hot springs (onsen)
  • Massage - Thai
  • Outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible parking

More

  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Pillow menu

Bathroom

  • Electronic bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels

Entertainment

  • 26-inch LCD TV
  • Digital channels
  • DVD player

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Refrigerator

More

  • Desk
  • Phone
  • Safe
  • Slippers
  • Soundproofing

Similar properties

See similar properties

Policies

Check-in

Check-in from 3 PM - 7:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10 AM

Special check-in instructions

This property offers transfers from the airport and train station; to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation
Please contact the property in advance if arriving after 7:30 PM in order to arrange dinner service.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Kids stay free! Children stay free when using existing bedding; children may not be eligible for complimentary breakfast
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A bathing tax, collected at the property, may be charged. The bathing tax applies to properties with hot springs and ranges from JPY 150-500 per person, per night based on local regulations. Please note that further exemptions may apply.

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests traveling with a service animal must contact the property prior to arrival.

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file

Property is also known as

Lake Shikotsu Tsuruga Resort Spa MIZU no UTA
Lake Shikotsu Tsuruga Resort Spa MIZU no UTA Chitose
Lake Shikotsu Tsuruga Spa MIZU no UTA
Lake Shikotsu Tsuruga Spa MIZU no UTA Chitose
Lake Shikotsu Tsuruga Resort Spa MIZU no UTA Chitose
Lake Shikotsu Tsuruga Spa MIZU no UTA Chitose
Lake Shikotsu Tsuruga Spa MIZU no UTA
Resort Lake Shikotsu Tsuruga Resort Spa MIZU no UTA Chitose
Chitose Lake Shikotsu Tsuruga Resort Spa MIZU no UTA Resort
Resort Lake Shikotsu Tsuruga Resort Spa MIZU no UTA
Shikotsu Tsuruga Mizu No Uta
Shikotsu Tsuruga Mizu No Uta
Lake Shikotsu Tsuruga Resort Spa MIZU no UTA Resort
Lake Shikotsu Tsuruga Resort Spa MIZU no UTA Chitose
Lake Shikotsu Tsuruga Resort Spa MIZU no UTA Resort Chitose

Frequently asked questions

Overall score and ratings

4.7

Exceptional

Rating 5 - Excellent. 282 out of 387 reviews
5 - Excellent 73%
Rating 4 - Good. 93 out of 387 reviews
4 - Good 24%
Rating 3 - Okay. 9 out of 387 reviews
3 - Okay 2%
Rating 2 - Poor. 3 out of 387 reviews
2 - Poor 1%
Rating 1 - Terrible. 0 out of 387 reviews
1 - Terrible 0%

4.8/5

Cleanliness

4.8/5

Staff & service

4.5/5

Amenities

4.6/5

Property conditions & facilities

5.0/5

Eco-friendliness

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Service from staff. Wonderful breakfast and dinner.
Stayed 1 night in Feb 2020

4/5 Good

Traveled with group
Liked: Cleanliness, staff & service
2 double beds, Western style room and hot tub
On entering the resort, the lobby was inviting and very warm. The cushions seen in the picture are comfortable but worn. And although convenient, our hot tub on our deck was just an ordinary plastic hot tub. The Western style beds were disappointing and difficult to get a good nights rest. The mattress was of poor quality as the springs could be felt when lying down and with movement. On a more positive note, the most outstanding feature at this resort spa was the expansive buffet and the hot springs down on the first floor. The outdoor hot springs aka "Rotemburo" was refreshing.
Stayed 2 nights in Feb 2020

4/5 Good

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Smelly toilet in our (private onsen) room was a downside But the rest was good. Dinner buffet was great esp dessert :) Check out time is 10am feel a bit too early since check in time is 3pm Overall was ok:)
Stayed 1 night in Feb 2020

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Ryokan at Lake Shikotsu
Superb service & an extremely beautiful property with local decor. F&B was wonderful too. The onsen is fabulous.
Stayed 1 night in Dec 2019

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay at Onsen hotel
We loved the attentive service and spacious room at Tsuruga Resort.
Stayed 1 night in Dec 2019

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort for the getaways. We got the room with private bath and it’s very lovely to soak at night watching the stars. The main onsen is very clean and well maintained as well. Got the oil massage as well and it was very relaxing. Every single staff is friendly and helpful. My only concern is the dinner. It’s clearly a mix of Japanese traditional items with some western dishes. Even though the western ones are not bad, they don’t hold the same standard as the traditional ones. Mains courses are even worse than the buffet sadly.
Stayed 1 night in Oct 2019

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel. Will want to come back here again. Fantastic room and service
Stayed 1 night in Oct 2019

5/5 Excellent

Stayed 2 nights in Sep 2019

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019