Ratings based on 41 Verified Reviews

2.9 out of 5
56% of guests recommend
3.2 Room cleanliness
3.2 Service & staff
3.0 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from guest

Very Dirty

Posted Nov 1, 2016
Pros: No Breakfast as said online. I am grateful because it is so dirty, no one should eat there.
Cons: Towels were dirty that hung on rack. Bed was stained.
Comment from Hotel Management
Nov 7, 2016 by Guest Relations Manager, Hotel Management
Dear guest, I am sorry to hear that you were disappointed with your experience here in our hotel. Please know that we value your feedback and we take it very seriously. Your review will be called to the attention of our housekeeping for reference and corrective measure. We hope to see you again soon. Kind regards.
2 out of 5
by A verified traveler

No Breakfast as advertised on Website

Posted Oct 21, 2016
Pros: Will never stay there again. Last year was better.
Cons: Breakfast was advised on Website. I was told there is no Breakfast during the winter. I told the person at the front desk I stayed there last November and Breakfast was included. He got angry. I asked for a $5.00 reduction in price and was told no. The room was dirty, the coffee was cold and undrinkable, and the train kept me awake. I have stayed there several times over the last few years, this was my last stay there.
Comment from Hotel Management
Nov 7, 2016 by Guest Relations Manager, Hotel Management
Dear guest, I am sorry about the lack of breakfast. Your concern will be escalated for evaluation, I assure you that our management team will carefully look into your concerns and address accordingly. we hope to have the opportunity to serve you again. Kind regards.
2 out of 5
by A verified traveler

Old facility

Posted Sep 30, 2016
Old motel. Poor lighting, terrible beds and all linen threadbare. No amenities. Right on busy, noisy road plus a railroad track across the road.
Comment from Hotel Management
Nov 7, 2016 by Guest Relations Manager, Hotel Management
Dear guest, I am sorry to hear that you were unhappy with the accommodation and services you received from our hotel. We will do our best to further improve our offerings, your assessment of our bed and sheets will be reported for evaluation. We appreciate your feedback. Kind regards.
3 out of 5
by A verified traveler from Philadelphia, PA

Not top choice , been to nicer

Posted Jul 21, 2016
Not a very clean hotel. Lots of trash in surrounding areas. Not many amnenties offered for the cost of room. Small room. Only go if you have no other options.
Comment from Hotel Management
Aug 12, 2016 by Guest Relations Manager, Hotel Management
Dear Kim, We thank you for staying with us. I apologize however that we failed to meet your expectations especially on the cleanliness. We will work hard to further improve this aspect so we can offer you better, more relaxing hotel accommodation on your next visit.
3 out of 5
by A verified traveler from Washington State

convenient for hiking and exploring

Posted Jul 11, 2016
Pros: The guy at the front counter was friendly. It was close to hiking and exploring.
Cons: A shower curtain and getting rid of the ants
Location: There were great places to eat in Stevenson. There are great hikes in the area and the Columbia River
The staff was great and the room was okay as far as being comfortable. Our issue was that there were sugar ants in the room and there was no shower curtain.
Comment from Hotel Management
Aug 12, 2016 by Guest Relations Manager, Hotel Management
Dear Hikers, I do apologize for the inconvenience/discomfort you experienced following your visit here a tour hotel. Your comment about the condition of clean and the lack of shower curtain will be called to the attention of our housekeeping. I truly regret that this is overlooked. Kind regards.
2 out of 5
Recommended
for Everyone
by A verified traveler

Booked here because Hood River had no vacancy 4th.

Posted Jul 3, 2016
I paid $93 for two double beds. This should be a $50 motel. Not dis-satisfied except I feel it was overpriced.
Comment from Hotel Management
Aug 12, 2016 by Guest Relations Manager, Hotel Management
Dear guest, We value your feedback, I assure you that our management team will evaluate your review and address your concerns accordingly. We aim to provide our guests good value services and accommodation. We hope to see you again soon.
3 out of 5
by A verified traveler

No breakfast

Posted Jun 22, 2016
Contrary to advertisement, no breakfast, continental or otherwise, was provided.
Comment from Hotel Management
Aug 12, 2016 by Guest Relations Manager, Hotel Management
Dear guest, I will escalate your review, assure you that your feedback will be addressed by our key people and will address accordingly. I hope we could have the opportunity to serve you again.
2 out of 5
by A verified traveler

I didn't expect much, but...

Posted Jun 18, 2016
First, the promised breakfast was nonexistent. Second, we had to call the front desk for Kleenex and toilet paper. Third, there was mold in the shower, and fourth, the towels were thin and ragged. I would not recommend this place.
Comment from Hotel Management
Aug 12, 2016 by Guest Relations Manager, Hotel Management
Dear guest, Thank you for staying here a tour hotel and for bringing to your concerns to our attention. We will do our best to further improve our services and our offerings so we can serve you better. We look forward to welcoming you again soon.
2 out of 5
by A verified traveler from California

Not professional

Posted Mar 15, 2016
Hotel personal was upset, because I booked through Expedia
Comment from Hotel Management
Mar 26, 2016 by Guest Relations Manager, Hotel Management
Dear guest, I am very sorry to hear that you were not very pleased with your stay here at our hotel. Your comment about our staff being upset due to your booking through Expedia will be verified. I assure you that management team will verify your concern and call to the attention of concerned staff and addressed accordingly. We hope to see you again soon.
3 out of 5
Recommended
for Everyone
by A verified traveler from Lakewood Wa

Just OK

Posted Nov 29, 2015
Found some Almonds under the bed that were not picked up. Under the sink needed to be swept and the walls needed a painting. Also I am a older person and they gave me a room upstairs when the whole motel was empty on Thanksgiving maybe they thought I needed some exercise!
Comment from Hotel Management
Dec 10, 2016 by Guest Relations Manager, Hotel Management
Dear James, Thanks so much for taking the time to share with us your review. I regret that the quality of clean was not at its best, your feedback will be shared with our housekeeping team for corrective measure. We hope to see you again soon.