Ratings based on 91 Verified Reviews
3.5 Room cleanliness
3.7 Service & staff
3.3 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler from Creston, BC
Clean hotel but right near tracks!
Posted Mar 3, 2018Check in was smooth. Hotel was clean. All was adequate for price except hotel did not appear busy (no one else seen in the hotel floor hallways, tons of parking spaces) and they still put us in a room on the backside of hotel right next to the tracks. When talked to front desk about it the next morning, the response was they only have double rooms on the backside. Hmmmm... think you need to do something about that!!
by A verified traveler
Posted Jan 3, 2018 on Hotels
Such a good nights sleep
by Randy
Comfy but cramped :-(
Posted Oct 29, 2017 on HotelsThe room while well appointed, clean and comfy was cramped. Adequate but expected more for the cost. Being connected to Denny's was a plus.
by Stan
Pleasant stay in Cranbrook
Posted Sep 17, 2017 on HotelsHotel is conveniently located in Cranbrook near a major highway and numerous restaurants. Room was clean and well appointed. Bathroom fans can be heard from other rooms and are noisy. Denny's restaurant nearby for breakfast.
Recommended
for Everyoneby A verified traveler from Sammamish WA
Lovely hotel in General
Posted Sep 4, 2017
Cons: Water pressure in the shower.
Expedia notification process was lacking.
We stayed in the Sandman Inn at the same time Cranbrook was being evacuated for the fires. The Sandman seemed to deal with the situation well and the staff was friendly.
We were lucky that they had a room for us. Expedia did not notify them of our reservation and they had to hunt down the information and gave us an upgrade because the room we had booked was taken by evacuees. The hotel was good, Expedia not so much.
The only negative of the hotel room itself was the water pressure in the shower.
by David
Nice but needs internet
Posted Sep 2, 2017 on HotelsHotel is old and showing, bathroom is very tight but overall a clean room and comfortable bed. Stayed in room furthest away from
Reception and had no internet at all. Was there on business and no business got done at the hotel unfortunately. Unless internet issue is fixed I wouldn't stay again.
Recommended
for Everyoneby A verified traveler
Very close to surrounding business
Posted Aug 23, 2017Very good. Denny's right next door so great food. Right across the street from a goodsteak house.
by Barbara
Road trip with grandkids
Posted Aug 19, 2017 on HotelsThe loud train wasnt pleasant but everything else was fine....staff exceptional !
Recommended
for Everyoneby A verified traveler from Edmonton, AB
Easy to access from highway
Posted Aug 17, 2017This hotel is standard Sandman, convenient and clean. Unfortunately the evening we arrived the reception staff was in need of a new job. Extremely rude and confrontational. Was upset that we had booked through Expedia as she would have to call to get confirmation. We had asked for a "pet friendly" room as we were traveling with our 2 dogs. When the dogs came through the lobby on foot and I carried the small dog's crate she exclaimed that if we had 3 we should have to pay extra. We only had 2 and a crate but she was already on a tirade. We just avoided the lobby for the rest of our stay. Otherwise the hotel itself was fine.
Recommended
for Everyoneby A verified traveler
Posted Aug 17, 2017
Pros: Location
Cons: TV was small and remote didn't work very well.
Location: Denny's is attached which was good for breakfast.
Good location, the hotel was easy to find, it's on the Main Street. Plenty of restaurants nearby to choose from, within walking distance. Comfortable bed, but they only have queen beds no kings.