Ratings based on 79 Verified Reviews
3.4 Room cleanliness
3.7 Service & staff
3.2 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
Recommended
for Everyoneby A verified traveler
Average hotel.
Posted Apr 5, 2017Stayed a short time and did not use any facilities.
Recommended
for Everyoneby A verified traveler from Salmon Arm,BC
We loved Denny's right next door to the hotel.
Posted Mar 9, 2017
Pros: The staff and having Denny's next door.
Cons: Some extra dusting, an example would be the wooden hangers in the closet and the baseboards.
Location: The location was perfect. We only had an overnight stay, so would suggest Cranbrook's tourism website is wonderful.
My husband and I both like a firm bed and thin soft pillow. The bed was too soft and dipped in the middle and the pillows were soft, but way to thick when trying to sleep.
by A verified traveler
Posted Feb 6, 2017
Very loud, next to train tracks. Walls are also paper thin.
by A verified traveler
Posted Dec 27, 2016
Hotel staff were really great and friendly. Old hotel, needs some upgrades. Would have appreciated an included breakfast like most places do now.
Recommended
for Everyoneby A verified traveler
Reasonable price for what you get.
Posted Nov 7, 2016The room was good though there was some water damage on the ceiling.
by A verified traveler
Convenient
Posted Sep 24, 2016 on HotelsWe used this as a stop along our way. We read previously reviews and the property was not as bad as it was expected based on them. Liked the fact of the connecting restaurant!
by A verified traveler
Posted Aug 18, 2016 on Hotels
by A verified traveler from Airdrie
Nice staff. Room was very run down.
Posted Jul 31, 2016Needed a room for one night as my family and I were travelling through. I was disappointed with the room as it was run down. Beds seemed ok but rooms needed new paint carpet furniture shower/tub etc.
Bathroom door stuck so bad we dident bother closing it.
To be fair the cleaning staff did a good job front staff was great, Rooms were just so run down no amount of cleaning could make them look good.
Recommended
for Everyoneby A verified traveler from Regina, SK
For a quick overnight stay, it was fine
Posted Jul 30, 2016We really just needed a place to sleep on our long drive home. The room was not fancy but it was clean. The bathroom needed updating (!!) but it worked for the one night.
by Rhonda
Posted Jul 17, 2016 on Hotels