16/10 Exceptional! (1,000 reviews)
Additional $25 "Urban Destination Fee" for each night of my stay was added to my bill upon checkout which to me was a very sneaky way to squeeze another dollar out of the guests. Considering the use of "facilities" is an additional fee and even the water they put in your room now costs money if you drink it, its becoming a distasteful experience to stay at hotels. They just keep finding ways to take more money from you after already paying for the room. As always, there are no complaints with staff or room, the staff was great and the room was clean. I was surprised that there was nowhere for us to put our clothes though, no dresser drawers or closet space at all. Whats up with that???? The website stated "continental breakfast included" but apparently that was not a thing either. When we went to inquire, we were told there was a sit down and order option and a small cafe that we could purchase food/drinks from. 2 coffees and an egg and cheese muffin came to $25. We booked our stay out of convenience, since we were already there for the Hells Kitchen event, but I will likely not return.
Reviewed on Nov 23, 2025
