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Opiniones de Hampton Inn-Denver West/Golden

2.5 out of 5
Hampton Inn-Denver West/Golden
17150 W Colfax Ave, Golden, CO

Opiniones

8.2

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 484 de 1000 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 283 de 1000 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 122 de 1000 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 70 de 1000 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 41 de 1000 opiniones" "

8.6/10

Limpieza

9.0/10

Servicio y personal

8.4/10

Servicios

8.2/10

Condiciones de la propiedad

8.2/10

Cuidado del medio ambiente

Opiniones

6/10 Aceptable

Wendry

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
does not have free parking
Se hospedó 1 noche en febrero de 2024
Respuesta de Brandon Peterson, el 15 mar. 2024
Thank you for taking the time to write a review! We apologize as we do charge for guest parking. We hope you give us another chance next time you are in Golden!

10/10 Excelente

Lekmer

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very Good!
Se hospedó 1 noche en diciembre de 2023

8/10 Bueno

Francisco

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very good
Se hospedó 1 noche en agosto de 2023

10/10 Excelente

Axel

Se hospedó 2 noches en mayo de 2023

10/10 Excelente

Kelly

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Grateful
Se hospedó 2 noches en enero de 2023
Respuesta de Katie K. ~ AGM, el 24 feb. 2023
Thank you so much for choosing to stay with us! We are glad you had a great stay!

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Todo estuvo muy bueno os muy lindos días y la señora de la limpieza súper atenta
Se hospedó 4 noches en marzo de 2021

10/10 Excelente

Cliente verificado

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 3 noches en febrero de 2020
Respuesta de Christian A., el 12 feb. 2020
Thank you for taking the time to share your experience about your recent stay at out hotel! We sincerely appreciate your feedback!

8/10 Bueno

EDUARDO

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Buena atencion, buena ubicacion. Totalmente recomendable.
Se hospedó 5 noches en diciembre de 2019
Respuesta de Christian A., el 6 ene. 2020
¡Gracias por tomarse el tiempo para compartir su experiencia sobre su reciente estadía en nuestro hotel! Agradecemos sinceramente sus comentarios!

8/10 Bueno

Alejandro

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en abril de 2019
Respuesta de Christian A., el 1 jun. 2019
Thank you for taking the time to share your experience about your recent stay at our hotel. we sincerely appreciate your feedback and we are sorry we did not exceed your expectations.

4/10 Malo

Aaron-Kajol

Viaje en grupo
No le gustó: Limpieza y servicios
Room was not clean and ready when we checked in. Had to move to another room away from our friends. The next day the bathroom faucet gasket broke and the sync flooded. Our friends room bathroom door also fell off.
Se hospedó 2 noches en abril de 2024
Respuesta de Kaitlyn, el 2 may. 2024
Hi Aaron, I apologize for the inconvenience of your stay! I wish we could have kept you with your group at check-in, however we are in our busy season and rooms book up fast. That being said, we should have done better to accommodate your request. I also apologize for the frustrating maintenance issues you experienced! We are doing our best to keep up when they occur, but unfortunately, we cannot always predict when they will happen. We are currently working on the issues you stated with you and your friend's room, so we can provide a better experience for our next guests. If you would like to further discuss your time with us at Hampton Golden, please call the hotel directly so we can work together to make your recent stay more positive.

8/10 Bueno

Jason

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Close to Red Rocks, close to Golden and close to Denver. Overall very clean, great staff.
Se hospedó 1 noche en abril de 2024
Respuesta de Billy, el 29 abr. 2024
Thank you for your kind words, Jason. I am glad that the location worked out for you and that you were pleased with the cleanliness. We hope to see you again soon.

8/10 Bueno

Veronica

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Our shower didn’t drain at first. Eventually got it to work. I understand now why they asked if I minded being on the first floor, it’s loud! But the room is very nice besides that. Nicer than the Holiday Inn next door.
Se hospedó 1 noche en abril de 2024
Respuesta de Kaitlyn, el 1 may. 2024
Hi Veronica, I'm sorry to hear about your shower issue! Although I'm happy you got it fixed, I imagine that was frustrating at first. If you did not let front desk know prior to check-out, please feel free to give us call so we can locate the room and have maintenance take a look. I hope you enjoyed your time with us regardless. We would love to welcome you back next time you're in Golden!

8/10 Bueno

Ashley

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024

2/10 Terrible

Pembroke

No le gustó: Condiciones de la propiedad
This is the sorriest Hampton Inn we have ever stayed in. The key machine was down, no keys. The toilet seat was loose. The sink faucet was loose. We will stick with Holliday Inn Express!
Se hospedó 1 noche en abril de 2024
Respuesta de Kaitlyn, el 25 abr. 2024
I am so sorry to hear about your experience with us! I understand how that was a frustrating stay. Unfortunately, maintenance issues do come up and the best we can do is try to mitigate them. We are in the process of fixing those issues in order to provide a better experience to future guests. Again, I apologize for the inconvenience.

6/10 Aceptable

Javier Alejandro

Se hospedó 1 noche en abril de 2024
Respuesta de WJS, el 29 abr. 2024
Hello JavierIf you would be willing to shed more details on any issues that you had, I would greatly appreciate the information. We hope to see you soon.

8/10 Bueno

Gretchen

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great location, easy to get to. Fun, warm pool and great hot tub!
Se hospedó 2 noches en marzo de 2024
Respuesta de Kaitlyn, el 25 abr. 2024
Hi Gretchen! I'm happy to hear you enjoyed your stay with us. We hope to welcome you back soon!

8/10 Bueno

Mandy

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff was friendly and facilities were clean. Breakfast was convenient and well stocked. The room could use a little tlc. One blind track wouldn't roll up. Tub was clogged and wouldn't drain without holding drain stem down. The room thermostat heater/cooler needs some attention, door always falling open.
Se hospedó 2 noches en marzo de 2024
Respuesta de Billy, el 25 abr. 2024
Thank you for your kind works, Mandy. I did take note of your issues with the room and apologise that you had these issues during your stay with us. If you could shed some more details on what room you were in we will tend to these issues thoroughly. Thank you and have a great day.

10/10 Excelente

Zara

Se hospedó 1 noche en febrero de 2024

4/10 Malo

Charles

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza
We left an expenses knife in the room, on the table near the tv, and it was never found. We have called multiple times, they don’t even take our name or number in case someone finds it.
Se hospedó 1 noche en marzo de 2024

8/10 Bueno

Nancy

Le gustó: Limpieza y condiciones de la propiedad
Convenient and adequate breakfast. Kept up with deman even though hotel was sold out due to storm rooms very nice
Se hospedó 1 noche en marzo de 2024
Respuesta de Brandon Peterson, el 15 mar. 2024
Thank you for the review! We are glad you had a great stay and we look forward to seeing you next time!

10/10 Excelente

Chris

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great staff. Very nice stay. Excellent breakfast bar.
Se hospedó 1 noche en marzo de 2024
Respuesta de Brandon Peterson, el 15 mar. 2024
Thank you for taking the time to write a review! We look forward to seeing you next time you are in Golden!

8/10 Bueno

Brandon

Viaje en pareja
Le gustó: Limpieza
No le gustó: Condiciones de la propiedad
I was disappointed the hot tub wasn’t working
Se hospedó 1 noche en febrero de 2024
Respuesta de Brandon Peterson, el 15 mar. 2024
Thank you for taking the time to write a review! We do apologize as the hot tub was down for maintenance during your stay. We look forward to seeing you next time you are in Golden!

10/10 Excelente

Felicia

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Our family had a great stay. Staff were incredibly friendly and hospitable. We were welcomed with a hot cocoa bar which the kids loved. Facilities were clean and comfortable. Pool was warm and the hot tub was relaxing. The continental breakfast was delicious, with omelets and lemon poppyseed scones. We enjoyed the location being close to the Colorado Mills mall and ease of access to other Denver attractions from the interstate. Would definitely stay again! locationsneasily
Respuesta de Brandon Peterson, el 15 mar. 2024
Thank you for taking the time to write a review! We look forward to seeing you next time you are in Golden!

10/10 Excelente

William

Wonderful
Se hospedó 2 noches en febrero de 2024
Respuesta de Brandon Peterson, el 15 mar. 2024
Thank you for taking the time to write a review!

8/10 Bueno

dana

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024
Respuesta de Brandon Peterson, el 15 mar. 2024
Thank you for taking the time to write a review!

10/10 Excelente

James

Se hospedó 1 noche en febrero de 2024
Respuesta de Brandon Peterson, el 15 mar. 2024
Thank you for taking the time to write a review!

10/10 Excelente

Lawrence, Elgin

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The hotel is very well managed. The breakfast is good. The hotel is located very close to mass transit into Denver.
Se hospedó 1 noche en febrero de 2024
Respuesta de Brandon Peterson, el 15 mar. 2024
Thank you for taking the time to write a review! We look forward to seeing you next time you are in Golden!

10/10 Excelente

JAKE, Sugar land

Le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024
Respuesta de Brandon Peterson, el 15 mar. 2024
Thank you for taking the time to write a review!

8/10 Bueno

Maynard

Se hospedó 1 noche en enero de 2024
Respuesta de Brandon Peterson, el 15 mar. 2024
Thank you for taking the time to write a review!

10/10 Excelente

Beth

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great hotel for overnight stay with pets
Comfortable and good sized room. Excellent breakfast selections. Nearby pizza place was great, also.
Se hospedó 1 noche en enero de 2024
Respuesta de Brandon Peterson, el 15 mar. 2024
Thank you for the review and we are happy to hear that you enjoyed your stay!

2/10 Terrible

Alaina

Viaje en grupo, Viaje con mascota
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The whole reason I booked this stay was to enjoy the hot tub and have a room with a tub. The hot tub's cleanliness was vile! And I am disgusted I even made the mistake of getting in! The bubbles were going when I stepped in.. When my friend and I got in we immediately got itchy, hopped out and turned off the Harsh Jets to revel scummy gross water... So it wasn't burning us from chlorine it was burning from too much acid (i.e pee!) I'm beyond disturbed. We immediately went to the room to rinse off only to find the bathroom in even worse conditions! There was hair from a previous guest All Over the shower, and the amenities cady. There was foamy suds as I wrinsed down someone else's PUBIC HAIR.. And I didn't really feel comfortable taking a Bath either, as I previously had planned. In my opinion this completely ruined my trip. Not too mention the breakfast sucked and the sheets smelled weird. Also, Diego was Less than accommodating when I complained about the hot tub and the shower cleanliness, and didn't even offer to move us rooms. Though Sarah in the morning was lovely and Mario who checked me in was nice, my overall experience was terrible! Again, I would have gone to a hot spring and not here but decided to come stay at this hotel instead because of the tub and hot tub. This was an EPIC FAIL.
Se hospedó 1 noche en enero de 2024
Respuesta de Brandon Peterson, el 15 mar. 2024
I am so sorry to hear about your experience. We strive ourselves on giving a great guest experience, and it sounds like we failed. We hope you give us another chance next time you're in Golden!

4/10 Malo

trent

No le gustó: Servicio y personal
Se hospedó 1 noche en enero de 2024
Respuesta de Brandon Peterson, el 15 mar. 2024
Thank you for taking the time to write a review!

10/10 Excelente

Dianna

Viaje familiar
Se hospedó 1 noche en enero de 2024
Respuesta de Katie- AGM, el 22 ene. 2024
Hi Dianna, I am thrilled you had a great stay with us! I hope you stay with us again.

4/10 Malo

Elliot

Se hospedó 1 noche en enero de 2024
Respuesta de Brandon Peterson, el 15 mar. 2024
Thank you for the review. We look forward to seeing you next time!

10/10 Excelente

paul

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Front desk staff was very helpful and had good recommendations for places in the area
Se hospedó 1 noche en enero de 2024
Respuesta de Katie- AGM, el 22 ene. 2024
Hi Paul, I am thrilled to hear you had a great stay with us! I hope to see you again in the future.

10/10 Excelente

Tonya, Denton

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We stay here every time we come to Colorado. Its a favorite based on location. Staff is always friendly and helpful, they go above and beyond. (I had a silly/fun request and they filled it for me) Thank you!
Se hospedó 5 noches en enero de 2024
Respuesta de Katie- AGM, el 22 ene. 2024
Hi Tonya, I am thrilled to hear you had a great stay with us! I hope to see you again in the future.

6/10 Aceptable

Ellen

Viaje en pareja
Le gustó: Servicio y personal
No le gustó: Limpieza
The hot tub is likely growing something in the jets— It smells like a combination of staph and pseudomonas when the jets are on. I haven’t received my email receipt yet, but I think they charge for parking….? They were kind enough to move our room to a higher floor at 10:pm when the wrestle-mania event started above our first room.
Se hospedó 1 noche en enero de 2024

6/10 Aceptable

Jami

Viaje familiar
Le gustó: Servicio y personal y condiciones de la propiedad
No le gustó: Limpieza
Our room was not very clean. There was an old toothpick and bugs in the bathroom. There vanity was obviously not cleaned. I was disappointed, as we always stay with Hampton.
Se hospedó 1 noche en enero de 2024

10/10 Excelente

Brad

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Our room was a bit noisy. Heavy feet in the room above. Not a major issue just worth mentioning.
Se hospedó 1 noche en enero de 2024

2/10 Terrible

Timothy

Le gustó: Limpieza y condiciones de la propiedad
False fire alarm at 5:50am forced early departure w/o breakfast. Not a good start to first day of vacation.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Brandon Peterson, el 15 mar. 2024
We do apologize for the inconvenience of the fire alarm going off during your stay. We do hope you willl give us another opportunity to serve you next time you are in Golden!

8/10 Bueno

Paul

Se hospedó 1 noche en diciembre de 2023
Respuesta de Katie- AGM, el 22 ene. 2024
Thank you for staying with us! I'm so glad to hear you had a great stay. See you next time!

10/10 Excelente

Sarah

Se hospedó 4 noches en diciembre de 2023

8/10 Bueno

Jennifer

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023

8/10 Bueno

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
The fire alarms went off at 530 am. Nobody was around to let us know what was happening. We waited in our car till the alarms went off. Thank god it was a false alarm.
Se hospedó 1 noche en diciembre de 2023

8/10 Bueno

Brian

Viaje en pareja
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Gary, Golden

Viaje con mascota, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff was very friendly abd genuine.pet friendly room options are very nice! Great breakfast! Salt water pool was verynice!
Se hospedó 2 noches en diciembre de 2023

8/10 Bueno

Melissa

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
A pleasant stay with a good breakfast in the morning. I did not like that there was an $8.00 charge for parking which was plentiful and I would think almost everyone staying here would have a car as it is remote.
Se hospedó 1 noche en diciembre de 2023

8/10 Bueno

joey

Le gustó: Limpieza y condiciones de la propiedad
The pillows were flat and uncomfortable
Se hospedó 7 noches en diciembre de 2023

6/10 Aceptable

Frankie

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
NOT HAPPY WITH CHARGE FOR PARKING
It was all very good until I got the receipt for my room. I was surprised and disappointed to find I was charged $8/night for parking. I was back two nights later and stayed across the parking lot at Holiday Inn Express because of the parking fee.
Se hospedó 2 noches en diciembre de 2023

10/10 Excelente

Jayprakash

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nice stay
Se hospedó 3 noches en diciembre de 2023