“4/5 stars. This would have easily been a 5-star stay if management had handled one unresolved issue better. We reported a broken ceiling fan and bedroom TV shortly after checking in. The fan was eventually fixed, but despite multiple calls and being told a ticket was submitted, the bedroom TV never worked during our entire 4-night stay. What disappointed me most wasn’t the TV—it was the lack of follow-up. No manager reached out, no apology, and no effort to make things right. The staff tried,……
“4/5 stars. This would have easily been a 5-star stay if management had handled one unresolved issue better. We reported a broken ceiling fan and bedroom TV shortly after checking in. The fan was eventually fixed, but despite multiple calls and being told a ticket was submitted, the bedroom TV never worked during our entire 4-night stay. What disappointed me most wasn’t the TV—it was the lack of follow-up. No manager reached out, no apology, and no effort to make things right. The staff tried,……
Julio