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“This place is absolutely filthy, it doesn’t look as though it has been cleaned in over a year. We would not recommend and still waiting for a refund as we left early. Very disappointing. Hotels.com you should take this off your rentals”

“Good price with reasonable offer”

“No pets no work”

“I wish I have chance to visit the hotel but I didn't due to booking mistake. The Hotels.com and hotel staff are helping me for the cancellation refund and I hope to have further progress since there is not much new so far.”

“前台服務員很好 早餐有點失望 煎蛋放得太久太硬”

“Very good location in the town centre.”

“Stayed in a King Suite which was amazing. Spa was lovely and very clean. Ate in the restaurant one night which was also very nice. Relaxing and highly recommended.”

“Clean and tidy overall. Staff are attentive and professional. However, rooms facing the carpark were noisy overnight. I need asking for changing my room to the other side of the hotel.”

“Wow what a transformation Imperial Hotel has had. So impressive love the new design of the hotel it is so modern and so bright. So comfortable the new beds, fab decoration in the room, so clean, amazing shower and a huge HD interactive television. Also loved the Welsh cakes, cans of Welsh water, Welsh coffee and quality tea selection. As usual the staff are amazing especially the receptionist. We will definitely stay again.”