Hotel is a little dated, at checkin room was unavailable however the upgrade option for a bigger room for extra £40 was available. How convenient, considering i’m a expedia gold member this should be offered for free if available. Celtic Manor is meant to be a a 5* hotel, but no lotion available in room, no late checkout and pool facilities are limited to 1x90mins or 2x45mins sessions which have to be pre booked. I’ve travelled the world and ive never had todo this at the busiest of busiest hotels. Finally cherry on the cake you have to pay £20 per night for parking. It’s a resort, you are only there to stay for the hotel, there is nothing nearby so you dont have any other choice but to park in their car park and pay! On checkout they dont want to even see you, you are told to leave your room card in any of the designated spots and any charges will be applied to your credit card you used at checkin. Felt like they just wanted your money, once they had this they didn’t want to know you.
Shuaib
10/10 超赞
Steven
与配偶出行
2024 年 4 月 16 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very pleasant hotel
Steven
2024 年 4 月入住 1 晚
10/10 超赞
HELLE
与家人及幼儿出行, 与配偶出行
2024 年 4 月 15 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The staff were extremely helpful, patient and friendly nothing was too much trouble. The valet parking was a fantastic plus with someone with mobility problems with the concierge going down to my car on two occasions for things I had forgotten. The food was delicious in all the venues we used especially The Grill. The shuttle bus is a great asset.
HELLE
2024 年 4 月入住 2 晚
6/10 一般
Andrew
与家人出行
2024 年 4 月 15 日
满意:清洁度
不满意:住宿条件和设施,员工和服务
Ok I'm being ultra picky here!
Total transparency, we had our wedding reception here 14 years ago so probably looking through it with rose tinted glasses and whilst staying we took a very happy trip down memory lane but on this trip it just seems like the Celtic Manor are looking at every opportunity to make money from you and to cut back on things in the room to save even more money
Charge £10 for parking in the outside car park
No bottled water in the room
No pen/pencil or notepad in the room
No outdoor furniture on the balcony net result drag the arm chairs from the room outside so we could enjoy the views from the balcony
Canopy over the balcony rusted and several holes in the canopy
Moss and paint peeling of the down pipes of the guttering
Steak on six facia pieces missing below window
Weeds growing out of the gutter where metal gutter guard has been placed
Paint work looks old in need of refresh plus lots of knocks and marks on the wall from where bags have maybe touched the wall
Final thing was that when we woke up we had a invoice under the door for £20 as apparently myself and a gentleman named "Joshua Lewis" (I don't know anyone by this name, and during this stay it was only my wife and I that were staying) had dined at the Olive Tree when in fact we didn't eat there until breakfast the following morning, so that was a bit disappointing to have to go and sort that out
Ultra picky, but as I stay in lots of hotels with my job, I just felt there is work to do here
Andrew
2024 年 4 月入住 1 晚
10/10 超赞
Simon
与配偶出行
2024 年 4 月 15 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The place it self is lovely, over priced drinks but we still enjoyed our stay
Simon
2024 年 4 月入住 2 晚
8/10 还可以
Carl
与配偶出行
2024 年 4 月 14 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Lovely resort with plenty of activities for a grown-up getaway. Location is right on the M4 so easy link to Cardiff. A good number of restaurants to choose from although you may want to book in advance for some. Thoroughly recommend Rafters looking over the 2010 Golf course. Rooms were comfortable, clean and tidy. Prices vary a lot depending on when you book, but our weekend in April was superb value.
Carl
2024 年 4 月入住 2 晚
10/10 超赞
Hattie
与配偶出行
2024 年 4 月 14 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Everything felt very easy and smooth and well run. Staff were all excellent. Lovely spa, very comfortable rooms, lots of dining options all delicious. We'll be back.
Hattie
2024 年 4 月入住 1 晚
10/10 超赞
Rebekah
与家人出行
2024 年 4 月 13 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Extremely expensive to park on top of the expense to stay.