Excellent hotel very friendly staff especially Megan on reception and Lit in restaurant/bar area 10/10 not forgetting all… tbh very well organised and would not hesitate to book again
Andy
2024 年 5 月入住 1 晚
6/10 一般
Barbara
与配偶出行
2024 年 5 月 6 日
满意:清洁度
Understaffed.
Barbara
2024 年 5 月入住 2 晚
6/10 一般
Benjamin
与配偶出行
2024 年 5 月 5 日
满意:服务设施,清洁度
不满意:住宿条件和设施
4 star foyer and bar. 3 star room. Surprise surprise, not many pictures of the room itself, loads of the foyer.
Room and bathroom were tired and old looking. Bed was comfortable. Large TV but no you tube, or connectivity.
Should have saved my money and gone somewhere cheaper.
Benjamin
2024 年 5 月入住 1 晚
10/10 超赞
Andy
与配偶出行
2024 年 5 月 4 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
We just spent three nights at this hotel and I can’t praise them enough for our stay. The room was spacious, comfortable and had sufficient amenities and complimentary goods including canned water, Ritual shower gel & shampoo and tea/coffee/milk provisions.
The hotel has a very clean swimming pool (although the water temperature could be a little warmer), a jacuzzi (again same temp as the pool), sauna and steam room both great. I also used the gym and weights room, again very clean, well managed and plentiful towels available.
We were also very impressed with the Customs Shed Bar/Restaurant which we used mainly for breakfasts. Plenty of options, all very good quality and attentive stafff.
I cannot recommend more highly a stay at this hotel, which is also just a short 10-20 minute walk from both the City Centre & Cardiff Bay which we visited for restaurants and cinema during our stay.
I would definitely choose this hotel again for my next strip to Cardiff, for business or pleasure.
Andy
2024 年 5 月入住 3 晚
6/10 一般
Joanne
2024 年 5 月 3 日
满意:员工和服务
不满意:住宿条件和设施
Joanne
2024 年 4 月入住 3 晚
4/10 很差
Rebecca
与配偶出行
2024 年 5 月 2 日
不满意:住宿条件和设施
The room was very hot and had no control over the temperature. The night staff member did bring us a fan. The shower had no power and the room could to with a upgrade and change the lighting in bathroom as it was very yellow.
Rebecca
2024 年 5 月入住 1 晚
10/10 超赞
Nicole
与配偶出行
2024 年 4 月 29 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
It was a good place for us to complete our road trip. Room was comfortable and clean.
Nicole
2024 年 4 月入住 1 晚
4/10 很差
Alecia
带宠物出行, 团体旅客
2024 年 4 月 25 日
不满意:服务设施,清洁度
Most of the staff friendly and helpful. However the vents were filthy in the bathroom, no hand-wash in the room when we first arrived. Bedding only changed once grudgingly following a lengthy discussion with the cleaner. Room not cleaned just bin empty and clean towels. Fortunately I had my own dettol cleaning wipes and spray. It took three attempts to get crispy bacon on my full English breakfast order after manager stepped in to help and I ended up vomiting and being sick afterwards. Didn't do meals there after that experience. Went to the pool once wanted to use the jacuzzi but water looked a bit too brown/cloudy for my liking so skipped the jacuzzi. Honestly overall that hotel is not a four star.