2/5 Poor
Rachel
Traveled with family and small children
Jun 19, 2022
Liked: Cleanliness, staff & service
Disliked: Amenities
Initial appearances seemed to match expectations. Hotel staff were professional, respectful, courteous, and kind. Our room was not ready although we arrived two hours after the posted check in time. The room we were assigned was in a section of the building that was accessible by exterior entrance only, meaning there was no access to the pool or dining without walking around the exterior of the building. Our room was mostly as expected and nearly prepared. There was a pungent smell of cigarettes coming through the bathroom vent (this is a non-smoking hotel), cigarette burn on the carpet, and dried food stuck on the balcony floor. We were comped free breakfast as consolation for the 30 minute wait to check in to our room, however, breakfast was not served the next morning due to short staffing. Overall, the kindness of the staff balances out the disappointments but we could have paid half to stay at a local motel and received similar amenities.
Stayed 1 night in Jun 2022