Ratings based on 717 Verified Reviews

They paid and stayed. We double-checked.
2.8 out of 5
42% of guests recommend
2.8 Room cleanliness
3.2 Service & staff
2.9 Room comfort
2.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
2 out of 5
by A verified traveler from detroit

Not clean

Posted Jul 24, 2016
Check in was fast... But the room was not clean... Spider webs on ceilings, sheets were not changed, had an issue with ants and stains on the walls...
1 out of 5
by A verified traveler

Terrible stay

Posted Jul 23, 2016
Filthy rooms and pool. No food left for free breakfast! Dirty sheets left in bed and dirty facecloth left in the shower! Pool water was brown. Went for breakfast but no fruit, no milk for cereal, no bread, warm yogurt
1 out of 5
by A verified traveler from madison heights, mi

Terrible encounter

Posted Jul 23, 2016
We were vacationing from Newfoundland and decided to go to the States to one of their water parks. We booked online through Expedia and thought that the hotel would be great. Oh were we wrong! It took about 30 minutes for the front desk clerk to check us in and then when we got to our rooms, that's when the nightmare started! The rooms were dirty, one of the dresser drawers were broken, the tv didn't work, the telephone was broken, the sheets had cigarette burns, there were dirty towels left in the shower, the air conditioning did not work! I folded back the sheets and found a dirty straw in the bed. I went down to the front desk to tell the clerk about the phone and dresser. His response was "all of the housekeeping and maintenance staff are gone home for the night". So I went back up to the room. When I got up there, it is then I realized all of the other encounters mentioned above. I called the front desk and asked if we could get another room and that is when he hung up on me! The kids went down to enjoy the pool but when they got there, they noticed that the water was brown in color! After that we tried to make the best of it and went to sleep. The next morning we went down to their free continental breakfast, only to discover the lack of food! Only 1 fruit, no milk for the cereal, no bread, bagels, muffins or juice! So we went and signed out of the hotel. The front desk clerk asked how our night was and I explained the night that we had endured!
1 out of 5
by A verified traveler from alabama

Nice people horrible hotel

Posted Jul 15, 2016
Cons: Teach them to clean properly and to get better mattresses
The mattress was terrible. There was mold in the shower walls.
Comment from Hotel Management
Jul 23, 2016 by Guest Relations MAnager, Hotel Management
Dear Margie, We thank you for taking the time to share with us your feedback. Feedback from guests are taken very seriously by our team. Your comment on the quality of clean and condition of our mattress will be escalated. Our management will evaluate and address your review accordingly. Thank you very much for letting us know how we could serve you better in the future. Have a great day.
1 out of 5
by A verified traveler

Bad hotel

Posted Jul 6, 2016
Pros: Nothing
Cons: Needs cleaning very bad
Location: Good location and some restraunts
Hotel was very dirty and there was mold in the shower
Comment from Hotel Management
Jul 23, 2016 by GRM, Hotel Management
Dear guest, We appreciate your time in sharing with us your thoughts and feedback particularly on the condition of clean. I assure you that your review will not go unnoticed. Our management team will surely look into this matter and address accordingly. We hope to have the opportunity to serve you again soon. Have a great day.
1 out of 5
by A verified traveler

Terrible customer service. Would never recommend.

Posted Apr 15, 2016
The hotels surroundings were decent upon arrival however once checked in and walking through the hallways that smelled like stale cigarette smoke and marijuana. There was a condom and a ton of cig butts right outside the back sliding door(as in the picture provided). The bathroom light wouldn't turn off. After our second night we asked the front desk for two towels and they said they were out and gave me two pool towels. Checked out early and wasn't refunded my money for the remaining night until calling everyday for 7 days in a row including leaving the "manager" a message on his personal cell phone provided by an employee. Each and everyday I called the hotels front desk and asked for a manager employees told me the manager was not there and also he is the only one who could submit refunds. Not a manager on site for 7 whole days! Terrible customer service and wish I didn't stay there or have to pay them at all. PLEASE DONT STAY AT THE DAYS INN IN MADISON HEIGHTS, MI. Do yourself a favor of the stress.
Comment from Hotel Management
May 10, 2016 by Guest Relations Manager, Hotel Management
Dear guest, I am terribly sorry for the inconvenience and discomfort you experienced during your visit at our hotel. I will send request to verify your stay at our hotel so we we could call the attention of concerned staff particularly the housekeeping and maintenance team. Feedback from guests are important to us, I assure you that your concerns will not go unnoticed.
3 out of 5
by A verified traveler from madidin heights

Dirrrrrrrrty boom bring cleaning stuff

Posted Apr 3, 2016
Dirty rude.. smells wiiieeerrrddddddd.......they ate wrong..toilet had crap pee blood stains..ugghh.the TV is nice tho
Comment from Hotel Management
May 10, 2016 by Guest Relations Manager, Hotel Management
Dear Ashley, I am very sorry to hear that the cleanliness, and services provided to you during your stay at our hotel did not meet your approval. Your concerns will be reported to our management for evaluation. We take our guests’ feedback very seriously, trust that your review will not go unnoticed. I hope to have the opportunity we could make up for the setback.
1 out of 5
by A verified traveler

Disgusting

Posted Mar 31, 2016 on Orbitz
Cons: everything needs to be fixed
This was the grossest place I have ever stepped foot into. Do NOT stay here! Gross, Dirty, Unclean, foul smells, a slum hole!
Comment from Hotel Management
May 9, 2016 by Guest Relations Manager, Hotel Management
Dear guest, I sincerely apologise for the inconvenience during your visit. Your comment and disapproval on the quality of clean will be called to the attention of our team for reference. I assure you that corrective measure will be implemented, we appreciate your time in bringing your concerns to our attention. We hope to see you again soon.
2 out of 5
by A verified traveler

Posted Mar 30, 2016
It's a bit run down Looks like they are trying to fix it up
Comment from Hotel Management
Apr 1, 2016 by Guest Relations Manager, Hotel Management
Dear guest, It is disheartening that you were not very pleased with your experience during your visit here at our hotel. Nevertheless, we thank you for taking note of our effort to improve the quality of our offerings. It would be wonderful to see you again soon. Have a lovely day.
1 out of 5
by A verified traveler

I would think twice before booking a room there

Posted Mar 30, 2016
Pros: Nothing
Cons: Everything need to be improved. the whole hotel needs a full renovation
Room are not clean at all: - Dirty bed sheet - towel with blood stain - room looks like the last time that was renovated was in 200 BC
Comment from Hotel Management
May 9, 2016 by Guest Relations Manager, Hotel Management
Dear guest, It is disheartening that we failed to meet your service preference during your stay at our hotel. I am very concerned about your comment on the sheets, I will send request to verify your stay with us so we can address your review accordingly. We hope to see you again soon.