Holiday Inn Express & Suites Detroit North - Troy, an IHG Hotel

Photo gallery for Holiday Inn Express & Suites Detroit North - Troy, an IHG Hotel

Primary image
Indoor pool
In-room safe, desk, laptop workspace, iron/ironing board
In-room safe, desk, laptop workspace, iron/ironing board
In-room safe, desk, laptop workspace, iron/ironing board

Overview of Holiday Inn Express & Suites Detroit North - Troy, an IHG Hotel

Holiday Inn Express & Suites Detroit North - Troy, an IHG Hotel

2.5 star property

3.8/5 Good

Guests rated this property 3.9/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • Air conditioning
  • Gym
Map
400 Stephenson Hwy, Troy, MI, 48083

Explore the area

  • Popular LocationChrysler LLC Headquarters20 min drive
  • Popular LocationMotown Historical Museum21 min drive
  • Popular LocationDetroit Children's Museum22 min drive
  • AirportDetroit, MI (DTW-Detroit Metropolitan Wayne County)37 min drive

Choose dates to view prices

About this area

Troy

Located in Troy, Holiday Inn Express & Suites Detroit North - Troy, an IHG Hotel is in the suburbs. Troy Historic Village and Cranbrook House and Gardens are local landmarks, and travelers looking to shop may want to visit Somerset Collection and Lakeside Mall. Looking to enjoy an event or a game while in town? See what's happening at Jimmy John's Field or Calihan Hall. Spend some time exploring the area's activities, including golfing.

What's nearby

  • Red Oaks Waterpark - 9 min drive
  • Troy Historic Village - 9 min drive
  • Chrysler LLC Headquarters - 20 min drive
  • Motown Historical Museum - 21 min drive
  • Detroit Children's Museum - 22 min drive

Getting around

  • Troy Transit Center - 11 min drive
  • Detroit Metropolitan Wayne County Airport (DTW) - 37 min drive

Restaurants

  • Twin Peaks - 5 min walk
  • Bob Evans - 13 min walk
  • Grand Azteca - 15 min walk
  • Fuji's Japanese Buffet - 18 min walk
  • Mon Jin Lau - 18 min walk

About this property

Holiday Inn Express & Suites Detroit North - Troy, an IHG Hotel

Suburban hotel with free breakfast and fitness center
An indoor pool, a fitness center, and a snack bar/deli are available at this smoke-free hotel. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a 24-hour business center, a business center, and a meeting room.
Holiday Inn Express & Suites Detroit North - Troy, an IHG Hotel offers 117 accommodations with safes and coffee/tea makers. Flat-screen televisions come with premium cable channels. Bathrooms include shower/tub combinations with hydromassage showerheads, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a fitness center.

Languages spoken

English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of Clean Promise (IHG)
Follows industry cleaning and disinfection practices of SafeStay (AHLA - USA)

Social distancing

Contactless check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Masks and gloves available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available daily

Things to do

  • Fitness center
  • Indoor pool

Family friendly

  • Free cribs/infant beds
  • Free rollaway/extra beds
  • Indoor pool
  • Laundry facilities
  • Microwave
  • Mini-fridge
  • Snack bar/deli

Conveniences

  • Elevator
  • Free newspapers in lobby
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance

Business services

  • 24-hour business center
  • Conference space (1078 square feet)
  • Meeting room

Outdoors

  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • In-room accessibility (select rooms)
  • Phone accessibility kit
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Free cribs/infant beds
  • Free rollaway beds
  • Heating (climate-controlled)

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower/tub combination
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • Cable channels
  • Flat-screen TV
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Safe

Similar properties

See similar properties

Policies

Check-in

Check-in from 3 PM - anytime

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Free rollaway/extra beds
Free cribs (infant beds)

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: USD 500 per accommodation, per stay

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

Pool access available from 10 AM to 11 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Holiday Inn Express Detroit Hotel Troy North
Holiday Inn Express Detroit North Troy
Holiday Inn Express Detroit North Troy Hotel
Holiday Inn Express Suites Detroit North Troy
Inn Express troit Troy
Holiday Inn Express Suites Detroit North Troy

Frequently asked questions

Overall score and ratings

3.8

Good

Rating 5 - Excellent. 229 out of 576 reviews
5 - Excellent 40%
Rating 4 - Good. 177 out of 576 reviews
4 - Good 31%
Rating 3 - Okay. 60 out of 576 reviews
3 - Okay 10%
Rating 2 - Poor. 51 out of 576 reviews
2 - Poor 9%
Rating 1 - Terrible. 59 out of 576 reviews
1 - Terrible 10%

3.9/5

Cleanliness

4.0/5

Staff & service

3.3/5

Amenities

3.9/5

Property conditions & facilities

3.2/5

Eco-friendliness

4/5 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kim at the front desk was excellent.
Stayed 2 nights in Jun 2022

2/5 Poor

Traveled with family and small children, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
First we were given a key to someone else’s room. Then we got a new room and there was a fake nail on the couch, a mysterious liquid on a counter, and just overall uncleanliness. 2 towels for 6 people, no sheets for the pull out sofa. I would not stay here again.
Stayed 1 night in Jun 2022

1/5 Terrible

Traveled with family
Disliked: Cleanliness, amenities
The hotel was dirty. We found a used washcloth in our bathroom. The pool was closed because of ph levels. In the middle of the night the power went out for 3 hours! The breakfast was horrible, running out of food. The eggs were burnt. Asked staff for creamer and they said they would go look but then didn’t.
Stayed 1 night in Jun 2022

2/5 Poor

Traveled with family and small children
Disliked: Cleanliness, amenities
We normally have a good experience with Holiday Inn, but this was rather poor. Pool was closed, which was the main reason we booked it. Then the toilet was clogged in the room. We were given another room but the TV would not work. After trying to troubleshoot, front desk offered another room. At this point I was over it and not moving. Seems the manager and the mechanical staff are not available to assist either. Our pull out couch did not have sheets/blankets or pillows and the front staff was able to help with that. Mediocre stay and not worth what I paid.
Stayed 1 night in May 2022

1/5 Terrible

Business traveler
Disliked: Staff & service
Good afternoon, During my stay I did not have any towels and my tv was not working. When I went to speak to the front desk I was disregarded and told to leave the hotel and that I would be refunded. When I called the hotel they told me they could not refund me because it was through a 3rd party.
Stayed 1 night in May 2022

1/5 Terrible

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The assistant manager was extremely unhelpful, beligerant, and rude when I alerted him with room issue among check in (Friday, May 13th). He referred me to Expedia and then acted confused when I requested to immediately checkout to rebook another hotel. I can understand if IMG is not liable for any mistakes on 3rd party bookings, but it literally is took him 40-45 mins to print my checkout receipt. That was completely unacceptable. Context was he knew I'd filing a Expedia complaint and then switch to a different hotel across the street. Instead this total checkout process should have been 5-10 mins and he should immediately checked me out as requested. This was the absolute worst customer experience I have ever had with Expedia. Straight garbage juice!
Stayed 1 night in May 2022

2/5 Poor

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2022

2/5 Poor

Traveled with family
Disliked: Cleanliness, property conditions & facilities
The gentleman who checked us in was overwhelmed, with it being a very busy weekend, and he was the only person there at the time. I'm sorry that I don't know what his name was, but he was extremely helpful and accomodating, trying his very best! The room was dirty, not properly stocked with towels, the door was ajar when we arrived at our room, and he tried very hard but one person can only do so much. We felt very bad for him, and appreciated his efforts on our behalf!
Stayed 3 nights in Mar 2022

5/5 Excellent

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This place is fine-
This is a nice place to stay- lots of restaurants and safe neighborhood.
Stayed 1 night in Mar 2022

5/5 Excellent

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was Fine, there wasn't any problems at all, I Enjoyed Everything about this Hotel!
Stayed 1 night in Mar 2022