2/5 Poor
Verified traveler
Traveled with partner
10 Feb 2020
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Upon approaching the apartment after our 3 hour drive journey we were nicely greeted by the owner Jason as Mary was not able to welcome due to other activities. Jason was very nice, helpful and told us all the information regarding the apartment. Apartment itself was kept clean and had all the amenities needed.
Location was also very nice, peaceful and quiet with a close proximity to the beach.
However, with all of these positives our experience was ruined with bad customer service by Mary our host. As we were only staying 1 night we were clearly told by Jason the night before that check-out time did not have to be 11am incase we wanted to stroll by the beach. As we strolled by the beach early the next day, we came back to the apartment to gather our stuff and planned to leave just before 1pm, I had never been spoken to in such a rude manner and felt like I was spoken to like a child. Mary was very mad as we had not been out by the check-out time by 11am even though we were told by Jason not to worry about check-out time. This was because the cleaners of the apartment had been knocking on our apartment but we were away to the beach on our walk which Mary was very upset about. I felt this was unfair as a visitor staying with my partner as communication on both sides was not clear! Although it was a beautiful location and apartment I would not stay again as I don’t feel appreciated being spoken down like a child as a guest visiting Dublin for the first time.
Stayed 1 night in Jan 2020
